Credentialing Resource Center Virtual Symposium - On-Demand

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Credentialing Resource Center Virtual Symposium - On-Demand

Product Code: CRCV06282022

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Credentialing Resource Center Virtual Symposium - On-Demand

Now Available On-Demand.

The Credentialing Resource Center Virtual Symposium - On-Demand is a one-of-a-kind online event focused on medical staff services and physician leadership education.

Perfect for those new to the field or with years of experience, this two-day event delves into the complex processes involved in credentialing, privileging, and peer review. Receive expert guidance and best practices to ensure your practitioners are properly vetted and reimbursed for their services.

This virtual on-demand will allow you to:

  • Learn best practices that should be considered by those performing physician credentialing
  • Develop processes for streamlining provider enrollment, credentialing, and privileging
  • Acquire skills to become an effective leader in your organization
  • Identify indicators of an outdated credentialing system and steps to take to make improvements
  • Understand how to effectively use conditional appointments and customized FPPE/OPPE to mitigate the risks posed by new medical members with problem backgrounds
  • Analyze how to handle physicians with red flags who resign from your organization

*Attendees will also receive 60-day access to the on-demand recording of this course.

Credentialing Resource Center Virtual Symposium - On-Demand


Day 1

1 hour
Down to Earth: Real Talk About Credentialing Systems

Donna Goestenkors, CPMSM, EMSP and Yesenia Servin, CPMSM, PESC
While the healthcare system is relentlessly advancing and evolving, credentialing systems can remain mired in the Stone Age. Join Team Med Global and explore a new era of credentialing, one in which redesigned systems create efficiencies that deliver value throughout the organization. During this session, learn indicators of an outdated credentialing system, key elements of a redesigned credentialing system, and efficiency benchmarks that can be used to evaluate value.

1 hour
Optimize Revenue with Unification of Provider Enrollment, Credentialing, and Privileging
Organizations strive to have quality physicians who make a positive impact on revenue and patient satisfaction. Yet, organizations risk losing revenue while waiting for physicians to get credentialed with hospitals and health plans due to a complex, time consuming, and duplicative credentialing process. This solutions-oriented presentation will provide specific tips and tools to remove the hassle factors for physicians by streamlining processes, gaining operational efficiencies, and speeding up turn-around times, which will result in cost savings, positive impact to revenue, and physician and patient satisfaction.

1 hour
Congrats, You’re the Boss! Now What?
LaShawna Brown, CPMSM, CPCS
Credentialers often find themselves in the roll of leadership without much training or leadership experience. The task is exciting and daunting; and where to begin can be a stumbling block. This session will outline how to step into leadership, identify your team, build relationships, foster effective communication, set expectations for your team and yourself, and identify career growth opportunities.

30 minutes
Q&A with Day 1 Speakers
LaShawna Brown, CPMSM, CPCS, Donna Goestenkors, CPMSM, EMSP, Lisa Velasco, MSM, LPTA, FMSP, CPMSM, CPCS, Yesenia Servin, CPMSM, PESC
Our speakers answered questions during a Q&A where attendees asked questions from the day’s sessions.


Day 2

1 hour
Credentialing Committee Vetting of State Medical Board Information: Applying the Right Diligence
Todd Sagin, MD, JD and Janet Wilson, BS, FMSP, CPMSM, CPCS
State medical boards vary in the speed with which they post actions against licensees, the completeness of the information posted, and the length of time in which they keep information posted on their websites. In many cases it may not be sufficient to simply confirm whether an applicant has an active license. This session will highlight the importance and value of querying information from a state medical board in a manner that yields necessary information. This session will also explore the reasonable burden to put on credentialing staff to seek out the complete and accurate information from state medical board sources.

1 hour
Ignore, Manage, Report? How do You Address Physicians Who Resign With Red Flags?
Janet Wilson, BS, FMSP, CPMSM, CPCS
Do you have physicians who resign with red flags in their file whom you are tracking/trending? Do you have a policy that requires you address red flags before allowing the physician to resign? Do you have language in a policy or bylaws that will not allow a practitioner to reapply for membership/privileges if they resigned with outstanding red flags in their file? Join us for a collaborative review and discussion of best practice processes to consider for managing situations when a physician resigns with unresolved red flags in their file.

1 hour
When Your Only Choice is a Problematic Applicant: Recruiting & Credentialing in the Face of a Growing Physician Shortage
Todd Sagin, MD, JD
The current physician shortage will worsen significantly in the coming decade. The applicants recruited to many hospitals in the coming years will present with problematic backgrounds. These applicants may have been disqualified in the past, but in today’s competitive recruitment environment they are often an institution’s only viable option to cover needed services. This session will review tactics for rigorously vetting a problematic background and documentation considerations regarding the efforts undertaken. Learn options for offering conditional appointment and enumeration of the reasonable options for robust initial FPPE and ongoing monitoring.

30 minutes
Q&A with Day 2 Speakers
Todd Sagin, MD, JD and Janet Wilson, BS, FMSP, CPMSM, CPCS
Our speakers answered questions during a Q&A where attendees asked questions from the day’s sessions.

Credentialing Resource Center Virtual Symposium - On-Demand


LaShawna Brown, CPMSM, CPCS
Credentialing Manager, CommunityCare Managed Healthcare Plans of Oklahoma
Founder, On a Mission Credentialing

LaShawna Brown started her career in 2001 as a medical staff office receptionist. In 2013, she became the director of medical staff services and centralized credentialing for a six-hospital health system, where she served for nearly seven years. In 2019, she joined an Oklahoma health insurance company and quickly began learning the managed care side of credentialing. Realizing the significant misnomers regarding the managed care process, she launched her blog, On a Mission Credentialing, in 2021 to provide knowledge gleaned from 20 years of experience in the credentialing realm.

Donna Goestenkors, CPMSM
President, Team Med Global Healthcare Consulting

Donna Goestenkors is a consultant, speaker, author, educator, and mentor with more than 46 years of knowledge and experience that she is privileged to share with colleagues, healthcare administrators, and medical staff leaders on issues pertinent to the medical staff services industry. Her expertise penetrates all healthcare locations and environments, including health systems; academic, community, and critical access hospitals; credentials verification organizations; payer enrollment; managed care organizations; and group and solo practice settings. Her talent in leading medical staff services professionals to their highest competence garners Goestenkors great respect among her industry colleagues.

Todd Sagin, MD, JD
National Medical Director, Sagin Healthcare Consultants, LLC

Dr. Todd Sagin is a physician executive recognized across the nation for his work with hospital boards, medical staffs, and physician organizations. He is the national medical director of Sagin Healthcare Consulting, LLC, which provides guidance on a wide range of healthcare issues. He is a frequent provider of boot camps and educational programs for medical staff leaders and physician executives. He served for more than half a decade as the vice president and national medical director of The Greeley Company. Sagin is a practicing family physician and geriatrician who has held executive positions in academic and community hospitals and in organized medicine.  Sagin is often consulted to produce medical staff bylaws, redesign medical staffs, and unify staffs that are part of multihospital systems. He lectures and facilitates retreats on medical staff affairs, physician leadership skills, relationships between hospitals and doctors, strategic healthcare planning, governance, and related topics.

Yesenia Servin, CPMSM, PESC
Payer Enrollment Lead, Team Med Global Healthcare Consulting

Yesenia Servin has more than 23 years of experience in payer enrollment and physician credentialing and is currently the payer enrollment lead at Team Med Global (TMG). There, she manages payer enrollment projects, briefs payer enrollment team members on industry trends, and is the liaison for the multitude of departments impacting payer enrollment processes. She also maintains her own consultancy, where she helps organizations develop and implement best practices guidelines and processes; analyzes a variety of commercial, private, and governmental claim filings; and manages credentialing processes for network participation agreements. Servin is a current member of the NAHRI Leadership Board. She is also a leading member of TMG’s Payer Enrollment Institute and serves as associate faculty on the Speakers’ Team.

Director, Professional Services, The Hardenbergh Group, Inc.

Lisa Velasco is director of professional services for The Hardenbergh Group. She brings 30 years of experience in hospitals and managed care organizations, accreditation and regulatory standards, knowledge of healthcare law, credentialing and privileging, administration, project management, startup operations, acquisitions and mergers, graduate medical education, continuing medical education, physician relations, recruitment, and practitioner wellness. Velasco leverages her vast professional experience to identify and place experienced, qualified MSPs to help clients fill temporary vacancies, supplement existing staff during peak workloads, assess and improve operational efficiency, prepare for regulatory surveys and audits, pursue NCQA accreditation and certification, and more. She is a thought leader, having co-authored numerous articles and spoken frequently on various topics.

Janet Wilson, BS, FMSP, CPMSM, CPCS
President, JLWilson MedStaff Consulting

Janet Wilson has been involved in the medical staff services, quality, and credentialing industry for the past 36 years. Her healthcare experience extends to hospitals, quality, managed care, and the CVO environment. Wilson served for three years on the NAMSS board of directors and was designated a Fellow by NAMSS in 2019. She also served on the board of directors of the Texas Society of Medical Staff Services and held the office of president during her tenure on the board. Wilson has been an independent consultant for over 15 years in the areas of credentialing/privileging, quality, CVO development, and medical staff services. She has also worked as an independent educator in the healthcare industry for 14 years and has spoken at numerous state and national conferences. Wilson recently co-authored the ninth edition of HCPro’s Verify & Comply: Credentialing, Medical Staff, and Ambulatory Care Standards and has been a NAMSS instructor for the past 10 years. She is also on the Faculty of Edge-U-Cate and teaches certification focused study programs and other industry-related programs.

Credentialing Resource Center Virtual Symposium - On-Demand


Retail price: $399.00
CRC Members pricing: $349.00

Group pricing is as follows:

  • 4-10 attendees = each attendee receives 10% discount off retail price
  • 11-15 attendees = each attendee receives 15% discount off retail price
  • 16-20 attendees = each attendee receives 20% discount off retail price
  • 21 or more attendees = each attendees receive 25% discount off retail price

To receive your discounts, call Customer Service at 
800-650-6787 ext. 4111.