Cheryl Cisneros, RN, BSN, CPMSM, CPCS
Independent Consultant

Cheryl Cisneros provides management consulting services that include health system credentialing, CVO, and enrollment process redesign and implementations. She has over 30 years of experience in credentialing, privileging, managed care, provider enrollment, utilization management, quality improvement and case management. She is recognized nationally as an enterprisewide process redesign expert with demonstrated ability to synthesize workflows into a collective and focused vision endorsed by key stakeholders. She has directed initiatives with outcome-based solutions, interpreting workflows and facilitating integration into software. Cisneros has worked as a leader within the National Association Medical Staff Services (NAMSS) and is a subject matter expert, knowledgeable in regulatory bodies.

Larry DeHoyos, CPCS, PESC
Team Member, Team Med Global Healthcare Consulting

Larry DeHoyos has been involved in the medical staff services, quality management, credentialing, provider enrollment and revenue cycle industries for over 22 years. His experience extends through medical groups, hospital systems, managed care plans and CVO environments. He is currently based in the Boston, Massachusetts area where he is the director of credentialing for a nurse staffing platform for post-acute care facilities. DeHoyos is a subject matter expert in provider enrollment, practice management, and acquisitions & integrations. He also serves as an associate faculty and member of the speaker team with Team Med Global (TMG) where he has developed and facilitated several webinars and educational workshops on lean workplace efficiencies, provider enrollment, provider credentialing, CVOs, accreditation preparedness, and practice management.

Sean J. Fahey, JD
Attorney, Hall, Render, Killian, Heath & Lyman, PC

Sean J. Fahey helps skilled nursing facilities, assisted living facilities, home health providers, and hospice providers navigate regulatory and compliance matters. He represents clients in all areas of healthcare compliance, governance, transactions, Medicare enrollment, administrative appeals, agreements, accounts receivable, and reimbursement recovery. Fahey counsels nonprofit clients on charitable operations and governance. He frequently speaks before national and state healthcare providers and associations on assisted living and skilled nursing facility issues.

Mathieu Gaulin, CPMSM, CPCS
Senior Director of Professional Medical Staff Services, Boston Children’s Hospital

Mathieu Gaulin has been at Boston Children’s Hospital since 2006, starting as an agency temporary employee. He worked in provider enrollment for 10 years, during which time he created and managed the centralized provider enrollment team. Currently, he is the senior director of professional medical staff services with oversight of medical staff services and provider enrollment while working with the medical staff and its leaders on their self-governance and oversight of patient safety and quality obligations. He is currently a member of the Board of Advisors of the Institute of Contemporary Art/Boston, as well as an editorial board member of the Credentialing Resource Center. He is a recent alumnus of Harvard Business School and previously served on the National Association of Medical Staff Services (NAMSS) Membership Committee and as the secretary of the Massachusetts Association of Medical Staff Services (MAMSS). He is a national speaker and thought leader in multiple medical staff domains.

Donna Goestenkors, CPMSM, EMSP
President, Team Med Global Healthcare Consulting

Donna Goestenkors is a consultant, speaker, author, educator, and mentor with more than 47 years of knowledge and experience that she is privileged to share with colleagues, healthcare administrators, and medical staff leaders on issues pertinent to the medical staff services industry. Her expertise penetrates all healthcare locations and environments, including health systems; academic, community, and critical access hospitals; credentials verification organizations; payer enrollment; managed care organizations; and group and solo practice settings. Her talent in leading medical staff services professionals to their highest competence garners Goestenkors great respect among her industry colleagues.

Jenny Jackson, EdD, MBA, CPMSM, CPCS, FMSP
Senior Director, Provider Enrollment & Onboarding, Community Health Systems, Inc.

Jenny Jackson is a medical service professional with 22 years of experience in managed care and provider enrollment. She is the senior director of provider enrollment and onboarding for Community Health Systems in Nashville, Tennessee. Dr. Jackson is passionate about developing other leaders and specializes in building strong teams through communication, empathy, and trust. She believes that practicing servant leadership and putting people first is fundamental to the success of every organization. Dr. Jackson is a past president of the Kentucky Association of Medical Staff Services and is an instructor for NAMSS. She is a Certified Professional in Medical Services Management, a Certified Provider Credentialing Specialist, and a Fellow of NAMSS.

Nicole Keller, MSHM, CPHQ, CPHIT, CSM
Director of Medical Staff Services, Seattle Children's Hospital

Nicole Keller is a healthcare executive professional currently working as director of the medical staff services department with Seattle Children's Hospital. She provides leadership and oversight in the areas of technical and professional quality assurance, as well as improvement, compliance, hospital credentialing and privileging, medical licenses and certification, and payer enrollment. Keller's additional areas of expertise include human resources, payer and hospital contracting, population health, practice group management, project management, group leadership and facilitation, and building high-functioning teams.

Matthew Littlejohn
Senior Provider Enrollment Specialist, LocumTenens.com

Matthew Littlejohn is a senior provider enrollment specialist with LocumTenens.com and thought leader, leveraging his extensive experience to empower healthcare clients to navigate the choppy waters of provider enrollment to prevent lost revenue. Starting his career seven years ago at ApolloMD, he subsequently joined LocumTenens.com, where he spent five years launching and growing the provider enrollment team to support a critical client need directly impacting healthcare organizations’ bottom lines. Currently, Littlejohn and the provider enrollment team advise clients of the process for enrolling locums clinicians and provide strategic consultation for clinician onboarding. Having discovered a passion for sharing his expertise and educating others, he has evolved into a pivotal industry voice on the subject of efficient and comprehensive provider enrollment.

Todd Selby, JD
Shareholder, Hall, Render, Killian, Heath & Lyman, PC

Todd Selby focuses on regulatory and compliance issues affecting all healthcare providers with an emphasis on long-term care, home health, and hospice providers. His practice is concentrated in the areas of licensure, certification, compliance, and reimbursement at the local, state, and federal levels. He also assists clients with Medicare and Medicaid enrollment and participation requirements and serves as a liaison between clients and regulatory agencies. Selby has extensive knowledge and experience in these areas and is recognized nationally by long-term care, home health, and hospice clients for his skills and proficiency. In addition to his representation of this unique client base, he frequently speaks before national and state healthcare providers and associations.

Yesenia Servin, CPMSM, PESC
Payer Enrollment Lead, Team Med Global Healthcare Consulting

Yesenia Servin has more than 23 years of experience in payer enrollment and physician credentialing and is currently the payer enrollment lead at Team Med Global. There, she manages payer enrollment projects, briefs payer enrollment team members on industry trends, and is the liaison for the multitude of departments impacting payer enrollment processes. She also maintains her own consultancy, where she helps organizations develop and implement best practices guidelines and processes; analyzes a variety of commercial, private, and governmental claim filings; and manages credentialing processes for network participation agreements. Servin is a current member of the NAHRI Leadership Board. She is also a leading member of TMG’s Payer Enrollment Institute and serves as associate faculty on the Speakers’ Team.

Rachelle Silva, BBM, CPMSM, CPCS
Credentialing Specialist, Multiplan, Inc.

Rachelle Silva is a dual-certified medical services professional with a bachelor’s degree in business management and 25 years of experience in the field. She has worked for MultiPlan, Inc., an NCQA-accredited national PPO network, for 16 years as an auditor in their delegated credentialing department. Previously, she was a medical staff/CME coordinator in a community hospital and manager of medical affairs/meeting management at a large academic facility. She is also a founding partner of Southern Belles and Beau, LLC Speaker’s Bureau, which provides professional development and healthcare industry education across the continuum. Silva has served in leadership positions at both the state and national level, including on the education committee and the executive board of the Louisiana Society of Medical Staff Services; the NAMSS certification commission as a volunteer and elected test development chairperson and member of the executive board; on the NAMSS board as director at large; and as a NAMSS instructor. Silva currently works with Team Med Global as faculty, speaker team member, and contributor to the TMG Accreditation Wizard.

Janet Wilson, BS, CPMSM, CPCS, FMSP
President, JLWilson Medstaff Consulting

Janet Wilson began her career in healthcare in 1986, and over the past 37 years she has managed and directed medical staff and credentialing services in independent and multihospital systems, ambulatory care centers, physician groups, health plans (delegated credentialing), and independent and system credentials verification organizations. She served for three years on the board of directors of NAMSS. She also served on the board of directors of the Texas Society for Medical Services Specialists and served as its president during her six-year tenure. She has served as an independent educator and consultant in the healthcare industry for 15 years and has spoken at numerous state and national conferences. In addition, she has served as faculty for Edge-U-Cate, LLC, and taught certification-focused study programs and other industry-related programs. Wilson also served as a NAMSS instructor for 10 years and has participated in the development of education programs related to credentialing and privileging, managed care, leadership, and professional development.

David J. Zetter, PHR, SHRM-CP, CHCC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP
Founder & President, Zetter Healthcare Management Consultants

David J. Zetter is founder and president of Zetter HealthCare LLC. He and his firm have provided practice management consulting services to medical and dental practices, facilities, and organizations for more than 25 years. Zetter is a nationally recognized enrollment expert and speaker, and CMS regularly solicits his feedback in their PECOS and compliance user focus groups. He is the current president of the National Society of Certified Healthcare Business Consultants and a Certified Professional Coder (CPC) for physician practices, hospitals, and facilities. Zetter is a member of the American Health Lawyers Association, the Medical Group Management Association, and the Healthcare Financial Management Association. His firm supports client practices and facilities in all 50 states.