To Cancel an Order
If you decide that you want to cancel your order after the order has been placed, please contact the Customer Service Department at (800) 650-6787. They will cancel that order and determine the proper handling of your refund.
Cancellation Policy for Live Events including Boot Camps, Seminars, and Other Events
- Cancellations received 30 days or more prior to the event are eligible for a credit or refund, less a $250 cancellation fee. The credit will be valid for up to six months from date of cancellation.
- Cancellations made 30 to 10 days prior to the event are not eligible for refunds but are eligible for payment transfer (credit) to another HCPro event, less a $250 cancellation fee. The credit will be valid for up to six months from date of cancellation.
- Participant(s) who cancel less than 10 days prior to the event will be considered "no shows" and will not be eligible for refunds/credits.*
*This policy is subject to change.
Customer Service Department
If you require additional assistance or have any questions, representatives are available Monday - Friday 8:00 am to 5:00 pm CST. Please call us at (800) 650-6787 or email firstname.lastname@example.org. We answer e-mail requests received during business hours the same day and all e-mail requests within two business days.
Thank you for your business. We look forward to making your experience with HCPro exceptional!