Cancel Order

To Cancel an Order

If you decide that you want to cancel your order after the order has been placed, please contact the Customer Service Department at (800) 650-6787. They will cancel that order and determine the proper handling of your refund.

*Cancellation Policy for Live Events including Boot Camps, Seminars, and Other Events

  • Cancellations received 30 days or more prior to the event are eligible for a credit or refund, less a $250 cancellation fee. The credit will be valid for up to six months from date of cancellation.
  • Cancellations made 30 to 14 days prior to the event are not eligible for refunds but are eligible for payment transfer (credit) to another H3.Group event, less a $250 cancellation fee. The credit will be valid for up to six months from date of cancellation.
  • Registrants(s) who cancel less than 14 days prior to the event will be considered "no shows" and will not be eligible for refunds/credits.
  • Registrants who do not cancel and do not attend are liable for the full registration fee.
  • Please notify the conference registrar at 800-650-6787 with any requests for changes.

H3.Group is not responsible for any loss or damage as a result of a substitution, alteration, or cancellation/postponement of an event. H3.Group shall assume no liability whatsoever in the event this conference is cancelled, rescheduled, or postponed due to an unfortunate event, act of God, unforeseen occurrence, or any other event that renders performance of this conference impracticable, illegal, or impossible. For purposes of this clause, an unfortunate event shall include, but not be limited to: war, fire, labor strike, extreme weather, or other emergency.

*This policy is subject to change.

Customer Service Department

If you require additional assistance or have any questions, representatives are available Monday - Friday 8:00 am to 5:00 pm CST. Please call us at (800) 650-6787 or email  We answer e-mail requests received during business hours the same day and all e-mail requests within two business days.


Thank you for your business.  We look forward to making your experience with the H3.Group and HCPro exceptional!