Cancel Order

To Cancel an Order

If you decide that you want to cancel your order after the order has been placed, please contact the Customer Service Department at (800) 650-6787.  They will cancel that order and determine the proper handling of your refund.

Cancellation Policy for Live Events including Boot Camps, Seminars, and Other Events

  • Cancellations received 30 days or more prior to the event are eligible for a credit or refund, less a $250 cancellation fee. The credit will be valid for up to six months from date of cancellation.
  • Cancellations made 30 to 10 days prior to the event are not eligible for refunds but are eligible for payment transfer (credit) to another HCPro event, less a $250 cancellation fee. The credit will be valid for up to six months from date of cancellation.
  • Participant(s) who cancel less than 10 days prior to the event will be considered "no shows" and will not be eligible for refunds/credits.*

*This policy is subject to change.

Customer Service Department

If you require additional assistance or have any questions, representatives are available Monday - Friday 8:00 am to 5:00 pm CST. Please call us at (800) 650-6787 or email customerservice@hcpro.com.  We answer e-mail requests received during business hours the same day and all e-mail requests within two business days.

Thank you for your business.  We look forward to making your experience with HCPro exceptional!