Cancel Order

To Cancel an Order

If you decide that you want to cancel your order after the order has been placed, please contact the Customer Service Department at 1-800-650-6787. They will cancel that order and determine the proper handling of your refund.

HCPro Event Registration Policies

Cancellation/Refund Policy

Due to the nature of live events – need for advance purchases and limited seating - full refunds are not offered. However, we do offer the following:

  • Cancellations received 30 days or more prior to the event are eligible for a credit or refund, less a $250 cancellation fee. The credit will be valid for up to 90 days from date of cancellation.
  • Cancellations made 30 to 10 days prior to the event are not eligible for refunds but are eligible for payment transfer (credit) to another HCPro event, less a $250 cancellation fee. The credit will be valid for up to 90 days from date of cancellation.
  • Participant(s) who cancel less than 10 days prior to the event will be considered "no shows" and will not be eligible for refunds/credits.
  • Participant(s) who do not cancel and do not attend are liable for the full registration fee.

Other Policies

HCPro reserves the right to cancel or reschedule programs and to close registration when programs are sold out. For these reasons, registrants are advised against purchasing non-refundable airline tickets. Should an event be postponed or cancelled, your registration fee will not be refunded but will automatically be applied to the rescheduled event or a future HCPro event.

By registering for an HCPro event you are agreeing to the following terms:

I agree not to copy or permit to be copied, in any form or format, without the express written permission of HCPro, any of the contents of the event materials or attendee profiles. I also agree not to use the event contents for any commercial, marketing, promotional, or political purposes. No solicitation is permitted by anyone except by exhibitors within the confinement of their booth.

I understand that I am prohibited from recording any educational session content unless I have obtained written permission in advance from HCPro, including the use of recording on social media feeds.

You are providing permission to receive emails, mailings and faxes related to the HCPro event.

For security reasons, badge swapping is not permitted. Anyone found wearing a badge that does not match his/her identification will be evicted from the event without a refund. In addition, the badge/name will be cancelled.

Event Participants are expected to behave responsibly and to treat each other - and treat the community - with respect, kindness, and compassion. HCPro reserves the right, without refund, to revoke the credentials of participants whose conduct is deemed inappropriate, disorderly, or offensive by HCPro, affiliated third parties or the local authorities.

HCPro has a weapons-free policy. Attending Participants are prohibited from carrying weapons of any kind, including concealed or displayed firearms. Participants are not permitted to bring weapons onto the premises of any HCPro events. HCPro reserves the right, in its sole discretion, without refund, to deactivate and/or revoke the credentials of participants who violate this weapons-free policy. Participant agrees that this policy is in force, and agrees to comply with the policy, regardless of whether signs prohibiting weapons are posted at the premises of any official HCPro event.

I agree to all the terms and conditions set forth above, including the use of photographic images. Noncompliance will result in registration cancellation without refund. HCPro reserves the right to expel anyone in violation of these policies from the event.

Video and Photography:
From time to time, HCPro and Simplify Compliance affiliate brands HealthLeaders, DecisionHealth, BLR, Bluepoint, CCMI, and Simplify Media) record, photograph, and/or stream the various aspects and activities related to HCPro events for both archival and promotional purposes. By attending this event, participants give HCPro, Simplify Compliance affiliate brands, and/or their contractors permission to use any attendee’s voice and image in any such archival or promotional recording, photograph, or streaming activity without any compensation or credit to the attendee.

Third-Party Communications:
By submitting registration details, registrants agree to allow HCPro, Simplify Compliance affiliate brands, and companies associated with the event to contact them regarding their services. Advertisers and sponsors are responsible for ensuring that material submitted around the event is accurate and complies with applicable laws. We are not responsible for the illegality or any error, inaccuracy or problem in the advertiser’s or sponsor’s materials. The inclusion of third-party advertisements does not constitute an endorsement, guarantee, orwarranty. We make no representations or warranties about any product or service contained therein.

Views expressed by speakers are their own. HCPro cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to attendees.

Our goal is to provide accurate and up-to-date information, but please be aware that this agenda is subject to change. Registrants may not be alerted to changes in the schedule, unless it has an impact on continuing education units or event start/end times.

We reserve the right to deny event access to registrants who are employed by or represent a company we deem as competitive. In the case of a paid event, registration would be refunded, and the registrant would be notified of the termination of their registration.

Attendee Health & Safety:
To safeguard all those in attendance at our events we ask that you stay home if you are feeling sick, have tested positive for COVID-19 or are showing COVID-19 symptoms. Please contact our customer service department to talk through options to move your registration to a future date.

Customer Service Department

If you require additional assistance or have any questions, representatives are available Monday – Friday, 8:00 am to 5:00 pm CST. Please call us at 1-800-650-6787 or email We answer e-mail requests received during business hours the same day and all e-mail requests within two business days.

Thank you for your business. We look forward to making your experience with HCPro exceptional!