Webinar FAQs

Live webinars feature industry experts discussing the most crucial, up-to-the-minute, and controversial topics in healthcare, coupled with live audience participation. These interactive programs enable healthcare professionals from different locations throughout the country to attend a media event distributed over the Internet using streaming media technology.

The programs usually last 90 minutes, and a special block of time is set aside for audience questions and answers. This convenient format provides a timely, low-cost way for you, as healthcare professionals, to share updates, alerts, expert advice, and analysis of current and emerging healthcare news and concerns. And more importantly, an entire group can attend a webinar at the same time, from the same computer, at no additional charge.

Four days before the live program, you will receive an e-mail containing the log-in instructions and the web address where you can download an information packet that will include the program agenda, speaker biographies, and written data pertinent to the webinar topic.

What is a webinar?
A webinar is a live, online presentation. It includes a slide presentation, streaming audio via your computer speakers, and an interactive question and answer session via text chat.

How long is a webinar?
webinars are typically 90 minutes in length. Generally, the first 60 minutes is presentation followed by a 30-minute question and answer session via online text chat.

How do I register for a webinar?
Once you have selected a program, you can register online or by contacting customer service at 1-800-650-6787.

How many people can participate in a webinar?
Your registration to the webinar entitles you to one Internet connection for an unlimited number of people to participate. The use of a projector is suggested if multiple people are participating. You can print and distribute the program materials to all attendees at your location. If you have multiple locations desiring access, please order additional registrations.

What are the system requirements to attend a webinar?
To fully benefit from the webcast experience, you will need a computer equipped with a Broadband Internet connection, a sound card, and speakers or headphones. Macromedia Flash player Version 8.0 or greater, a recommended screen resolution of 1024 x 768, and an Internet Browser (e.g. Internet Explorer). The use of AOL or wireless Internet connections is not recommended.

What do I need to do to ensure that I can view and listen to the webinar?
Confirm that your computer has a soundcard and speakers connected. In addition, we strongly recommend that you check with your IT department for information regarding firewalls. Please perform the system check as listed in the log-in instructions e-mail prior to entering the live program to ensure that you connect to the program on time.

What do I do if I'm behind a corporate firewall?
Firewalls can interfere with participating in a webinar. Occasionally, customers have trouble with streaming media content because they are behind a corporate firewall. Please contact your IT department for assistance.

How do I know how to log in?
Four days prior to the webinar, registered participants will receive an e-mail with detailed instructions on how to connect to the webinar. Please be prepared to log in to the webinar 15 minutes prior to the event start time.

What if I cannot log in to the presentation?
If you cannot log in to the presentation, we suggest that you log out, refresh your Internet browser, and then try to log in again. If you continue to experience issues, please use the technical assistance information as listed on your log-in instructions.

How do I download the materials for the program?
The log-in instructions include the web address where you can download the material packet, which will include the program agenda, speaker biographies, and the presentation.

What happens if I have technical problems viewing or listening during the webinar?
Technical assistance is available throughout the live webinar to assist and help you with any issues experienced during the program. Technical assistance information is listed in your log-in instructions.

How does the question and answer session work?
During the live call, the program moderator will provide instructions on how you can ask questions via the online text chat. You may also pre-submit questions using the information and e-mail address provided in your log-in instructions.

Are your webinars available after the live event?
Yes! You can purchase an on-demand version of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff. 

Are continuing education credits offered for webinars?
Yes, for some programs. Please see individual program description pages for more details.

How do I obtain continuing education credits for a webinar?
If offered, the instructions for obtaining CEUs are detailed on your e-mailed correspondence regarding your webinar. Please contact our customer service department at 1-800-650-6787 or e-mail customerservice@hcpro.com with any questions.

Can I get a customized webinar for my organization?
Yes. Any of our webinar programs are customizable for an additional production cost. Please call our customer service department at 1-800-650-6787 to discuss this option.

Additional questions?
Please feel free to contact our customer service department at 1-800-650-6787 (Monday - Friday, 8:00 a.m. to 5:00 p.m. Central Standard Time) or e-mail customerservice@hcpro.com with any additional questions.