2024 Revenue Integrity Symposium

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2024 Revenue Integrity Symposium

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2024 Revenue Integrity Symposium

September 12 – 13, 2024  |  Chicago, IL

The 2024 Revenue Integrity Symposium is more dynamic and bigger than ever! Join us September 12–13, 2024, in Oak Brook (Chicago), Illinois, for two days of empowering education and networking for your revenue cycle team.

The Revenue Integrity Symposium is unlike any other event around. It creates a space for attendees to engage personally and professionally with like-minded individuals across the healthcare spectrum. We’re offering unmatched educational opportunities—including a new, third track dedicated solely to denials management—and the chance to build meaningful connections with your peers and industry experts through extensive networking.

So, bring your curiosity, dedication to your career, and drive to learn—and help us make 2024 the best year yet!

Highlights for 2024

  • The 2024 conference brings you top-notch speakers across three tracks, providing opportunities for all in revenue cycle, revenue integrity, and compliance, and clinical documentation integrity
  • You’ll gain expert insight and tips on:
    • Avoiding and managing payer denials
    • Maintaining your chargemaster
    • Addressing charging and charge capture issues
    • Data analytics and KPIs
    • Creating effective workflow and program structures
    • Ensuring compliance with the latest billing, coding, and reimbursement rules
    • Responding to payer audits
  • You’ll also get access to an app that includes all session materials, a session planner, and networking with your peers
  • As always, the Revenue Integrity Symposium provides continental breakfast, lunch, and networking breaks with snacks and beverages, plus a networking reception—all included with registration

Event Learning Outcomes:

  • Discuss the financial and operational impact of regulatory and payer changes
  • Identify strategies to manage and reduce denials
  • Define methods to maintain and up-to-date and compliant chargemaster
  • Describe tools and strategies to improve compliance and revenue cycle performance
  • Recognize ways to accurately document, code, and bill patient encounters
  • State strategies for designing a revenue integrity program, defining leadership, and setting revenue integrity goals

2024 Revenue Integrity Symposium

Who Should Attend

  • Revenue integrity professionals
  • Revenue cycle directors and staff
  • Compliance officers
  • CFOs, CMOs, CNOs, and VPMAs
  • Case managers
  • HIM directors, managers, and staff
  • Utilization review and utilization management coordinators, committee members, and physician advisors
  • Recovery audit coordinators and other auditing professionals
  • Reimbursement managers, billers, and other finance staff
  • Chargemaster coordinators
  • Business office managers and staff
  • Risk management professionals
  • Patient financial services managers
  • Clinical documentation integrity directors, managers, and specialists
  • Coders and coding managers

2024 Revenue Integrity Symposium


Medicare Boot Camp®—Denials and Appeals Version

Get expert guidance on preventing denials and focusing appeal efforts for success. Reimbursement models continue to evolve, and uncertainty persists regarding healthcare laws and CMS policy. Both of these factors mean that organizations cannot afford to write off appealable denials that are winnable, lest they face insolvency or be forced to close their doors. Organizations need sound, practical information on overturning denials. Medicare Boot Camp®—Denials and Appeals Version is your key to proven strategies for success and will answer your questions on denials management and appeal processes.

This Boot Camp teaches you about the latest claim audit and appeal issues based on official guidance and regulations. You’ll leave the class armed with a thorough understanding of the audit and appeal process and ready to put your new knowledge into action for tangible results.

You will leave this program knowing how to:

  • Prepare for CMS audits
  • Navigate the appeal process through and beyond the Administrative Law Judge level
  • Research denials and upcoming audit focus areas
  • Implement policies to support efficient appeals and identify appropriate denials to appeal

You will leave this Boot Camp with an understanding of:

  • Navigating regulations and CMS policies in order to comply and increase CMS reimbursement from the get-go
  • The different types of audits and how you can prepare your organization for them
  • The audit, denial, and appeal process and what to look out for
  • How you should respond to audits
  • How to increase your organization’s favorable appeal decisions

More information here.


September 10 – 11, 2024
8:00AM – 5:00PM each day

Hilton Chicago/Oak Brook Hills Resort & Conference Center
3500 Midwest Road
Oak Brook, IL 60523
Hotel website

Room Rate: $205/night
Room Rate Cut-Off: August 19, 2024



Register for the pre-con boot camp and the Revenue Integrity Symposium and SAVE 15%! *Discount appears in cart.
To register multiple attendees, please call 800-650-6787.

2024 Revenue Integrity Symposium


Thursday, September 12, 2024

7:00 a.m. – 7:45 a.m.
Registration & Buffet Breakfast (Exhibit Hall)

8:00 a.m. – 8:30 a.m.
Opening Remarks From NAHRI

8:30 a.m. – 9:30 a.m.
Keynote Session: We Are Here… Now What?
Jones Loflin
You have unpacked your bags, enjoyed your first cup of coffee, and started thinking about what you’ll do after the last session of the day. But have you "packed" the right strategies to achieve better results when you return home? How will you take all you have gained at this event and implement these ideas into an already overloaded schedule? Jones Loflin says the answer lies in five simple words: who, what, where, when, and why.

9:45 a.m. – 10:45 a.m.
Breakout Sessions 

Holding Medicare Advantage Plans Accountable for Coverage Decisions
Kimberly A. Hoy, JD, CPC
Whether you’re struggling to understand how Medicare rules and requirements apply to Medicare Advantage (MA) plans or are looking for ways to ensure MA plans follow the new rules, this session is for you! The session will cover the regulations that constrain MA plan coverage decisions, internal coverage policies, prior authorizations, and denials after payment or authorization. You’ll come away equipped with a thorough understanding of the regulatory requirements so you can hold MA plans accountable for providing and paying for the benefits they are required to provide to your patients. The session will also discuss MA plan coverage and payment for clinical trials, including under Coverage with Evidence Development and Investigational Device Exemption studies.

Creating the Clinically Integrated Revenue Cycle
Ronald L. Hirsch, MD, FACP, CHCQM, CHRI
Hospitals are faced with tremendous financial pressures from every side. In most hospitals and health systems, the revenue cycle team works as hard as, but separate from, the clinical team. This divide leads to less-than-optimal performance for both. To achieve optimal performance, three goals must be achieved: getting paid, getting paid enough, and controlling the cost of care. In this session, Hirsch will guide you to creating the single integrated revenue cycle team that can optimally achieve all three goals with clinician and revenue members actively participating at every step in the process.

Innovating a Successful Denials Management Program: Predict, Prioritize, and Prevent
Heather Dunn, MBA, CHFP, CRCR, and Diana Ortiz, RN, JD, CCDS, CCDS-O
Typical health systems operate with a 2% operating margin, and 15% of insured revenue is at risk of denial. Preventing denials is one way to protect against a significant revenue loss for healthcare providers. How can you effectively prevent and manage your denials? In this session, learn how to innovate a successful denials program with a payment intelligence platform. We’ll discuss how to predict denials and payment lags by using advanced technology and combining clinical and payment data, as well as share tips on how to prioritize clinical documentation integrity worklists to target high-risk claims that could benefit from interventions and proactively prevent denials.

10:45 a.m. – 11:30 a.m.
Networking & Refreshment Break (Exhibit Hall)

11:30 a.m. – 12:30 p.m.
Breakout Sessions

Becoming Strategic With Automation: RCM Leaders Speak Up!
Garland F. Goins Jr., MBA, and Sheldon Pink, MBA, FHFMA, LSSBB
Too often, we are inundated with challenges that require technology-focused solutions. This session will discuss recent industry challenges that require innovative, cost-effective technology solutions. The session will give attendees the tools to differentiate between the types of automation available in the healthcare industry. It will take a deep dive into the main drivers causing roadblocks and resistance to adoption of new tech in healthcare, how to accurately identify the appropriate automation for your organization, and the advantages of moving forward. The speakers will present case studies of successful and unsuccessful technological transformations at health systems and analyze what worked and what didn’t. Furthermore, they will answer one of the industry’s most important questions: How do you measure ROI for technology and automation? Finally, the speakers will demonstrate how to assess organizational readiness before beginning these projects.

How a Physician Advisor Can Help a Hospital's Bottom Line
Catherine Pesek Bird, DO, MBA, CHCQM-PHYADV
Physician advisors can be extremely helpful to a hospital's reimbursement in three key areas: utilization management, clinical documentation integrity, and quality. In this session we will review these areas in detail and provide practical examples of how physician advisors can help your hospital, including how to manage patient criteria by payer, improving the query process, and leveraging metrics that physician advisors can positively affect.

Having Real Impact on Denial
In the realm of revenue cycle denials management, technological innovations, particularly AI-driven analytics and machine learning, are pivotal in proactively predicting and preventing claim denials. Effective strategies encompassing meticulous documentation, timely submissions, and adept communication with payers stand as vital pillars for successful denial appeals and resolutions. Addressing the mounting impact of patient financial responsibility on billing issues requires refined patient communication, tailored financial counseling, and improved billing processes to mitigate denials, marking a critical focus within the revenue cycle. In this session, attendees will get practical, actionable information on leveraging advanced technology, best practices for optimizing appeals, data analysis tips, and more.

12:30 p.m. – 1:15 p.m.
Networking Lunch—provided (Exhibit Hall)

1:15 p.m. – 1:45 p.m.
Sponsored Session

2:00 p.m. – 3:00 p.m.
Breakout Sessions 

The Real Work of Revenue Integrity Is NOT Producing Widgets
Stephanie Ellis, RN, BSN, COC, CHRI, and Suzanne Lestina
This session will help attendees learn the value of developing common and aligned goals that will create transparency, drive accountability, and open communication within their teams and the organization. This session will also explore leveraging goals as the basis for everything a team does, making progress clear at all times. The speakers will share their journey of how they built leader confidence and buy-in and created a centralized view of goals and metrics through cross-functional teamwork at UChicago Medicine.

Addressing Payer Policies—One PIT Stop at a Time
Tresa Binek, PharmD, MS, MBA, CRCR, and Victoria Sina
Are payers’ ever-changing policies speeding right by you? How can you stay in the race and keep up? We will discuss the concept of our Payer Integrity Team (PIT) and how we collaborated with our revenue and clinical operations to assess and address payer policies. We hope to see you at our PIT stop.

Denials: A Spotlight on Documentation Gaps and Differing Diagnostic Standards
Elizabeth M. Aguirre, MD, CCDS, and Jared Brock, MBA
This session will review how Baylor Scott & White Health buckets denials to identify physician documentation gaps and work toward denial prevention. The speakers will identify how differing diagnostic standards lead to denials and impact appeal potential, plus explain how to leverage data to pinpoint changes in denial trends. They will also share tips on how to present data to executive leadership and gain their support. Finally, attendees will learn how denials management can do double duty as an audit tool.

3:00 p.m. – 3:30 p.m.
Networking & Refreshment Break (Exhibit Hall)

3:30 p.m. – 4:30 p.m.
Breakout Sessions

Compliant Charge Capture From Authorizations to Z-Codes
Sarah L. Goodman, MBA, CHCAF, COC, CHRI, CCP, FCS
In an "A to Z" approach, this session will describe the role of a chargemaster coordinator and common reimbursement methodologies in the facility setting; address proven strategies for maintaining the chargemaster to ensure successful charge capture across a sampling of ancillary departments; expound upon other factors affecting charge capture such as authorizations, National Correct Coding Initiative edits and modifiers, and MolDx Z-code identifiers; and much more!

Revenue Integrity Evolution
Amber Bartell, Salisha Hamid, MBA, CPA, CRCR, Kelli Howard, MBA, Howard Kung, CPA, MBA, FHFMA, FACHE, CPC, CRCR
During this session, revenue integrity leaders from Mayo Clinic will discuss how they transformed their revenue integrity team. The speakers will identify key considerations for establishing roles and responsibilities in a complex environment, discuss creation of a mission statement and future state for the department, and explain the importance of defining core vs. supportive functions.

The Other Denials: Prepayment and Post-Payment Review
Initial claim denials aren’t the only denials with significant effect on provider revenue. Prepayment and post-payment claim reviews result in denials that require attention to minimize impact on revenue. In this session, we will look at the red flags that trigger prepayment and post-payment claim reviews and denials that result from those reviews. Additionally, we will focus on what the payer looks for in response to prepayment and post-payment reviews as well as information on when and how to appeal review-related denials.

4:45 p.m. – 5:15 p.m.
Taking Your Career to the Next Level: Q&A on the CHRI Certification
Lisa Kanivetsky, BA, CPC, CHRI, and Nicole Votta
Learn how obtaining your CHRI certification can help you stand out in the revenue integrity profession and highlight the depth and breadth of your knowledge in this Q&A session. Members of NAHRI’s Credential Committee will discuss what the credential represents and what’s covered during the exam. They’ll also share tips for studying for the exam, what it’s like to take the exam, and more.

5:15 p.m. – 6:30 p.m.
Networking Reception (Exhibit Hall)

Friday, September 13, 2024

7:00 a.m. – 7:45 a.m.
Buffet Breakfast (Exhibit Hall)

8:00 a.m. – 9:00 a.m.
General Session
Where Growth Takes Root: Foundations and Future States of Revenue Integrity
Erin Brearley Cutter, MBA, CPC, COC, CHRI, CRCR, Stephanie Ellis, RN, BSN, COC, CHRI,  and Caroline Znaniec, MBA, MS-HCA, CRIP, CRCR
Is your revenue integrity program primed for growth and hardy enough to weather changes in the environment? Gain insight into national revenue integrity trends, best practices, and planning for the future with revenue integrity industry leaders and NAHRI Advisory Board members. This session will dig into data on revenue integrity goals, priorities, and more collected by NAHRI from healthcare organizations nationwide.

9:15 a.m. – 10:15 a.m.
Breakout Sessions

Using NCDs, LCDs, and NCCI Edits to Ensure Compliant Coding and Billing
Understanding how to interpret national coverage determinations (NCD), local coverage determinations (LCD), and National Correct Coding Initiative (NCCI) edits is an important part of denials prevention. Too often reimbursement is lost or delayed when organizations don’t appropriately apply these resources. Join this session to take a deep dive into how to use these tools to protect revenue and ensure compliance.

Program Integrity: Impacts of Fraud, Waste, and Abuse Audits on Revenue Cycle
This session will identify the major CMS program integrity entities and their roles; the definitions of fraud, waste, abuse, and billing errors; as well as the laws governing CMS auditors’ activities and actions. We will address the impacts a program integrity audit can have on revenue and provide resources and case examples to incorporate into compliance programs throughout the revenue cycle.

What Level of Denial Are You In?
Gopi J. Astik, MD, MS, Kristine Green, MSN, RN, and David Sowers, BSN, MS, RN, CCDS
In this session, the speakers will describe their organization’s multidisciplinary process of evaluating denials and writing appeals by involving CDI nurses, physician advisors, and frontline clinical champions. The session will describe how to leverage the denials/appeals process to educate the CDI team via case-based feedback and how to use denials to improve future documentation practices for clinicians. The speakers will present examples of how they use denials data to improve documentation and how they use metrics to evaluate the program and its performance, as well as share tips for starting a similar program at your own organization.

10:15 a.m. – 10:45 a.m.
Networking & Refreshment Break (Exhibit Hall)

10:45 a.m. – 11:45 a.m.
Breakout Sessions

Working With External Auditors
Sandy Giangreco Brown, MHA, BS, CHRI, RHIT, CCS, CCS-P, CHC, CPC, COC, CPC-I, COBGC, PCS, and Diane Weiss, CPC, CPB, CHRI
This session will discuss multiple perspectives of how to respond, react, and be proactive regarding audits!

Streamlining Medicare Short-Stay Review Processes for Efficient Reimbursement
Anjani Mahabashya, MD, CHCQM-PHYADV
In this session, learn how Geisinger leverages physician advisors and a revenue management team as part of a short-stay review process aimed at ensuring Medicare compliance and optimizing reimbursement. Attendees will get a glimpse into how the workflow functions, including automatic routing to work queues, application of advanced algorithms to identify cases for review, and more. The speaker will share how the approach not only saves time but ensures meticulous compliance with CMS guidelines, ultimately contributing to the financial well-being of the healthcare system.

Know the Regulations, be Ready for Appeal
Yvette DeVay, BS, MHA
Year after year, Medicare Advantage plan enrollment numbers rise, resulting in a parallel increase in denials. The variability of Medicare Advantage plans presents healthcare providers with challenges across the revenue cycle. Variable they may be; however, they consistently impact revenue by increasing labor efforts and delayed and denied payments. This session will focus on the processes and regulations related to Medicare Advantage plans’ responsibilities related to coverage, grievance, and appeals as set forth in regulation, arming healthcare providers with the information necessary to successfully navigate their appeals.

11:45 a.m. – 12:50 p.m.
Networking Lunch—provided (Exhibit Hall)

12:50 p.m. – 1:50 p.m.
Breakout Sessions

Developing a Charge Audit Program
Andrew Wade
Developing a robust charge auditing program can seem cumbersome and difficult, but it doesn’t have to be. Learn about how Children’s Colorado developed a charge auditing program with six team members that identified more than $10 million in missing gross revenue in one year. In this session, we will discuss the team infrastructure, the organization/tracking/communication of the auditing program, and how we obtained buy-in from our clinical teams on performing comprehensive evaluation of their charge capture processes.

Telehealth: Post-PHE and Beyond
Yvette DeVay, BS, MHA
This session will present an in-depth look at Medicare’s telehealth benefit as we transition from the post-PHE period. The session will focus on eligible telehealth services, appropriate coding, compliant billing, the status of federal waivers, and permanent telehealth billing requirements.

Building Resilience: CDI Strategies for Proactive Denials Prevention
Penny Jefferson, MSN, RN, CCDS, CCDS-O, CDIP, CCS, CRC, CHDA, CPHQ, CRCR, and Tami McMasters Gomez, CCS, CCS-P, CDIP, CCDS
This session offers an in-depth exploration of strategies and best practices to stop denials before they occur. The session focuses on the critical role of clinical documentation integrity (CDI) professionals in ensuring accurate and complete clinical documentation, aligned with coding guidelines and payer requirements. Attendees will gain insights into common root causes of prospective denials and learn practical approaches to prevent them through collaboration with medical staff, utilization of technology, continuous monitoring, and data analytics.

2:00 p.m. – 3:00 p.m.
Breakout Sessions

Revenue Integrity: No Two Programs Are Alike
Michele Bear, DBA, MBA, CHRI, CRCR, CHC, CPC, and Frank Cantrell, CHRI
This interactive session will look at the structure, program, and effectiveness of revenue integrity in the healthcare landscape. The speakers will discuss KPIs for revenue integrity and how they are measured, including productivity and quality standards. They’ll discuss how to manage resource struggles and how to measure and prove ROI to build and support revenue integrity initiatives. Attendees will also gain insights into the use of AI, automation, and third-party tools to support revenue integrity.

Embracing the New Revenue Integrity: Becoming Bigger Than the Charge Description Master
Kristin Manzi, CRCR, CSPPM, and LaTonya O’Neal, RHIA
With the rapidly changing healthcare revenue cycle landscape and the financial challenges leaders face, tight revenue integrity teams have never been more needed. Today, the industry requires teams to be proactive and process-oriented. Not only must they keep their charge description masters current and compliant, they must also identify and eliminate bottlenecks that impact revenue cycle performance.

MaineHealth's Journey to a Successful CDI Program With a Denials Management Process
Lori Jayne and Robin Matthews, RN, BSN, CCDS
Explore the inspiring journey of MaineHealth in establishing a successful clinical documentation integrity (CDI) program seamlessly integrated with an effective denials management process. This session will delve into the strategic steps, challenges faced, and lessons learned as MaineHealth navigated the path to optimizing clinical documentation and streamlining denials management. Gain valuable insights into the strategies employed, key milestones achieved, and the overall impact on revenue cycle efficiency.

3:00 p.m.
Conference Concludes

— Agenda subject to change —

2024 Revenue Integrity Symposium


Elizabeth M. Aguirre, MD, CCDS, is inpatient clinical documentation physician lead at Baylor Scott & White Health in Temple, Texas. She is a board-certified internal medicine physician with 10 years of hospital medicine experience and seven years of clinical documentation integrity (CDI) experience. She started her CDI journey with concurrent chart reviews and now primarily works with denial reviews and developing CDI physician education.

Gopi J. Astik, MD, MS, is a hospitalist, medical director, and assistant professor of medicine at Northwestern Memorial Hospital (NMH). She completed her medical training at the University of Missouri-Kansas City School of Medicine and a master’s degree in healthcare quality and patient safety at Northwestern University. She currently serves as the lead medical director of clinical documentation and has spoken nationally about methodology and tactics used by the clinical documentation department at NMH. Dr. Astik is also the director of professional development for the Division of Hospital Medicine. Here she works to design and implement programs to help faculty grow in their careers as academic hospitalists. Her research interests are in quality improvement with special focus in diagnostic errors. She completed a fellowship in diagnostic excellence through the Society to Improve Diagnosis in Medicine and continues to present her work nationally in this field. She is also interested in hospital operations and optimizing workload in healthcare settings.

Amber Bartell is the senior manager for revenue integrity at Mayo Clinic Health Systems. Bartell has been with Mayo Clinic for 27 years and joined the revenue integrity team nine years ago. Prior to joining the revenue integrity team, she held positions in the billing office, third-party payer credentialing, collections/PAS, and registration. She has vast experience in system conversions, converting five health system locations onto a new EMR, and was the enterprise revenue integrity lead during the Epic Plummer chart conversion. She has collaborated with a wide range of medical and surgical practices to drive improvements across operational and charge capture workflows with consideration of regulations, reimbursement, and process improvement efficiencies within the revenue cycle.

Michele Bear, DBA, MBA, CHRI, CRCR, CHC, CPC, has more than 30 years’ experience in healthcare revenue cycle, compliance, and operations. She holds bachelor’s, master’s, and doctorate degrees in business administration with a concentration in healthcare administration. Bear is a member of the NAHRI Leadership Council. She currently leads the revenue integrity, chargemaster, quality assurance, reporting, and data analytics and team member engagement departments for the revenue cycle at Baptist Health in Jacksonville, Florida.

Tresa Binek, PharmD, MS, MBA, CRCR, is a pharmacist by training, now a passionate leader in revenue integrity. She serves as the director of revenue practice at Intermountain Health, where she oversees the revenue practice teams for multiple service lines including OR, ED, CV/IR, pharmacy, medical oncology, radiation oncology, and infusion. Her team’s mission is to partner with revenue cycle and clinical operations to ensure consistent and compliant charge capture practices, complementary to the clinical workflows. She is focused on smart automation and intentional work, ensuring her teams partner, design, and work effectively to protect the revenue for Intermountain Health.

Jared Brock, MBA, is the system director of clinical documentation integrity (CDI) analytics at Baylor Scott & White Health in Temple, Texas. He oversees the collection, aggregation, and reporting of all data related to the inpatient and outpatient CDI programs.

Frank Cantrell, CHRI, is the corporate director of revenue integrity for the Penn Highlands Health System. Penn Highlands is a five-hospital, community-based, not-for-profit system in northwestern Pennsylvania servicing 13 counties. Prior to Penn Highlands, Cantrell served as the director of revenue integrity for the Huntsville Hospital Health System, a 2,100-bed health system in Huntsville, Alabama. With over 32 years of combined clinical and financial healthcare experience, he is responsible for various aspects of the revenue cycle, including developing and maintaining facility chargemasters, internal clinical audits, government audits, reducing charge and billing compliance risk, and enhancing revenue.

Erin Brearley Cutter, MBA, CPC, COC, CHRI, CRCR, is the director of revenue integrity at Concord Hospital Health System, in Concord, New Hampshire. Cutter has more than 13 years of progressive revenue cycle and revenue integrity experience and developed Concord Hospital Health System’s revenue integrity department. Cutter oversees charge description master (CDM) design, maintenance, and optimization; charge capture design, optimization, and reconciliation; denial prevention; reimbursement optimization; revenue cycle analytics; and third-party and internal audits.

Yvette DeVay, BS, MHA, is a regulatory specialist for HCPro. She develops content for HCPro’s Medicare Boot Camp®—Physician Services Version, Appeals and Denials Version, and Federally Qualified Health Center Version and is an instructor for the Medicare Boot Camp—Hospital Version and Critical Access Hospital and Rural Health Version. DeVay has over 25 years’ experience, with extensive tenure as a professional/outpatient coding consultant. She has wide-ranging knowledge of Medicare coding, billing, and compliance issues. She worked with a Medicare Program Safeguard Contractor, where she filled the roles of data analyst, policy consultant, and data manager during her employment.

Heather Dunn, MBA, CHFP, CRCR, vice president of finance and chief revenue cycle officer for Vanderbilt University Medical Center, brings 20 years of proven excellence in digital transformation, revenue cycle automation technologies, and healthcare IT governance. As the vice president and chief revenue cycle officer, Dunn leads all phases of the integrated revenue cycle, including analytics, performance excellence, and digital transformation for the Vanderbilt Medical Group, hospitals, and ambulatory clinics. Before joining Vanderbilt, Dunn was the executive director of revenue operations and clinical coding at the University of Texas MD Anderson Cancer Center. She directed and led a centralized revenue integrity and coding office. Dunn earned a bachelor’s degree in healthcare administration and an MBA in healthcare informatics from New England College in Henniker, New Hampshire.

Stephanie Ellis, RN, BSN, COC, CHRI, is the director of revenue performance and audit management at UChicago Medical Center. She reports through the hospital revenue cycle with responsibility for revenue integrity, internal nurse auditing, and coding for hospital outpatient clinic and community physicians. She is a registered nurse and has extensive experience in Chicagoland healthcare and revenue cycle, with 15 years in leadership roles. Ellis is a member of the NAHRI Advisory Board and the NAHRI Leadership Council.

Sandy Giangreco Brown, MHA, BS, CHRI, RHIT, CCS, CCS-P, CHC, CPC, COC, CPC-I, COBGC, PCS, is the director of coding and revenue integrity at CliftonLarsonAllen, LLP. She manages and develops relationships, audit services, and education for clients, coding staff, and providers. She has more than 35 years of experience in healthcare and medical records management, coding, auditing, and compliance in the hospital, outpatient, and physician settings. She loves presenting and sharing education, with her areas of specialty including OB-GYN, general surgery, cardiology, anesthesia, E/M, oncology, and radiology coding. She conducts regional and national presentations for groups such as AHIMA, WHIMA, CHIMA, NCHIMA, HCCA, AAPC, and MGMA, and teaches courses for AAPC.

Garland F. Goins Jr., MBA, is the vice president of revenue cycle management for Alo/Avance Health System in Durham, North Carolina. Goins is responsible for organizational charge compliance, revenue preservation and enhancement, and value-based care integrity. He has held progressive leadership roles in the revenue cycle for comprehensive primary care and academic medical centers for more than 17 years and is an active local and national member of HFMA, AAPC, NAHRI, and AHIMA. He has received notable honors for his work within these organizations, from directing Six Sigma quality initiatives leading to the prevention of $25 million in revenue loss and earning the highest UMMC leadership award, to managing Duke Health’s drives to end homelessness through executive engagement with the Durham Rescue Mission. Goins shares his advocacy for revenue cycle progression and innovation through thought-leadership engagements as a seasoned member and conference presenter for HFMA, Connex Partners Innovation Board, HealthLeaders Magazine, and NAHRI.

Sarah L. Goodman, MBA, CHCAF, COC, CHRI, CCP, FCS, is president/CEO and principal consultant for SLG, Inc., in Raleigh, North Carolina. She is a nationally known speaker and author on the chargemaster, outpatient facility coding, and billing compliance and has more than 35 years’ experience in the healthcare industry. Goodman has held leadership roles in a number of professional organizations on the local, state, and national levels—including the NAHRI Advisory Board—and currently also serves as an alternate adjunct instructor for HCPro’s Revenue Integrity and Chargemaster Boot Camp and as a frequent presenter at NAHRI sponsored events.

Kristine Green, MSN, RN, is vice president, clinical documentation, at Northwestern Memorial HealthCare (NMHC). Green has worked in the healthcare industry for 25 years and in the quality and clinical documentation integrity realm for the past 16 years. During her time in this role, she aligned clinical documentation as a system function and integrated clinical documentation nurses with physicians and advanced practice providers through in-person rounding experiences at each NMHC hospital to drive measurable and sustained improvements in accuracy and expected outcomes. Green also serves as a member of the ACDIS Leadership Council and is a past ACDIS conference speaker.

Salisha Hamid, MBA, CPA, CRCR, is a senior manager for the Florida-based Mayo Clinic revenue integrity team. She has been with Mayo Clinic for 19 years and held multiple positions in finance. Her career began in plant, property, and equipment accounting in 2005 and transitioned to financial planning and analysis in 2006. From 2006 to 2019 she worked as an analyst supporting clinical practices, progressing from analyst I to senior financial analyst. In May 2019 she joined the Florida revenue integrity team as a manager. During her role in revenue integrity, she has led the team to recover more than $5 million in additional net revenue, develop additional reporting tools, and streamline revenue integrity processes. In addition, she has helped stand up the advanced care at home billing model for revenue cycle. She holds a bachelor’s degree in accounting and an MBA from the University of North Florida. She is also an active CPA in the state of Florida.

Ronald L. Hirsch, MD, FACP, CHCQM, CHRI, is vice president of R1 RCM in Chicago. Hirsch was the medical director of case management at Sherman Hospital in Elgin, Illinois. He is a member of the American Case Management Association, a member of the American College of Physician Advisors, and a Fellow of the American College of Physicians. Hirsch serves as an Advisory Board member for NAHRI.

Kelli Howard, MBA, is a senior manager of revenue integrity at Mayo Clinic.

Kimberly A. Hoy, JD, CPC, is the director of Medicare and compliance for HCPro. She is a lead regulatory specialist and lead instructor for HCPro’s Medicare Boot Camp—Hospital Version and Medicare Boot Camp—Utilization Review Version. She is also an instructor for HCPro’s Medicare Boot Camp—Critical Access Hospital Version. Hoy is a former hospital compliance officer and in-house legal counsel, and has 10 years of experience teaching, speaking, and writing about Medicare coverage, payment, and coding regulations and requirements.

Kristen Hunter, RHIA, CHRI, CCS, CPC, CPMA, CRC, CANPC, CEDC, CEMC, CRCR, is the director of revenue integrity for Blanchard Valley Health System in Findlay, Ohio. Hunter received her bachelor’s degree in health information systems from the University of Cincinnati. She is a member of the 2024 NAHRI Leadership Council. Problem-solving is what she loves, and she appreciates that her career path has ensured that she will never run out of opportunities to find solutions. She is married with five children and one granddaughter. In her spare time, she loves gardening and spending time boating and fishing in Tennessee.

Amy Inch, COTA, CPC, CPMA, is an instructor of HCPro’s Medicare Boot Camp—Physician Services Version as well as the Medicare Boot Camp—Denials and Appeals Version. She has over 25 years of experience in healthcare, primarily in the roles of senior and lead investigator as well as lead investigations trainer with a Medicare Unified Program Integrity Contractor. Inch has conducted extensive policy research and data analysis in the development of successful investigations. She has also created and delivered education on a variety of Medicare and Medicaid topics to investigators, analysts, medical reviewers, and law enforcement.

Lori Jayne is the senior director of HIM at Maine Medical Center.

Penny Jefferson, MSN, RN, CCDS, CCDS-O, CDIP, CCS, CRC, CHDA, CPHQ, CRCR, entered the world of healthcare 34 years ago as a medic in the U.S. Army. Her career includes a variety of roles (CAN, LPN, RN, BSN, MSN), 14 years as a critical care nurse, and 13 years in clinical documentation integrity (CDI). She accepted a position with Mayo Clinic in 2019 where she started as a concurrent CDI reviewer and progressed to supervisor of CDI. In 2022, she accepted her current position with UC Davis Health as CDI manager, where she is excited to continue her career path in CDI leadership.

Howard Kung, CPA, MBA, FHFMA, FACHE, CPC, CRCR, has more than 20 years of experience in revenue cycle, charge capture, healthcare finance, and reimbursement. Kung is currently the senior director of revenue integrity at Mayo Clinic. He holds a Bachelor of Arts in Economics from UCLA and an MBA from Loyola Marymount University.

Suzanne Lestina is the executive director of revenue integrity and strategic innovations at UChicago Medical Center in Chicago.

Jones Loflin has made it his life's work to deliver powerful ideas and practical solutions to help individuals and organizations struggling with too much to do. Whether it’s a keynote address, training program or coaching session, his goal is offer ideas that individuals can immediately put into action. Jones’ innovative solutions have attracted the attention of organizations around the world. His client list includes Federal Express, Wal-Mart, Choice Hotels, Toyota, Bridgestone, and State Farm as well as the United States military. Looking for ways to expand the reach of his message, Jones chose to become an author. His books include Juggling Elephants, Always Growing, Getting to It, and Getting the Blue Ribbon. Jones believes the key to success is being passionate about certain things in life, including family, spiritual beliefs, career and relationships. When not working with amazing individuals like us he resides in North Carolina with his wonderful wife Lisa and their two perfect daughters.

Anjani Mahabashya, MD, CHCQM-PHYADV, is a physician advisor and chair of the utilization management committee at Geisinger Medical Center. After experiencing an unfortunate injury, she underwent a transformative reinvention as a physician advisor, discovering her true passion in the dynamic healthcare field. Alongside her professional pursuits, she actively engages with a nonprofit organization dedicated to closing the digital gap among senior citizens in her community. As a strong advocate for leveraging technology, Mahabashya firmly believes it holds the key to revolutionizing healthcare delivery. She envisions a future where healthcare providers collaborate, innovate, and address the gaps in the healthcare system, all while striving for health equity for all individuals. A seasoned public speaker, Mahabashya has delivered two impactful TEDx talks. Her exceptional volunteer work has been recognized with the prestigious President’s Volunteer Service Award, which she has received three times.

Kristin Manzi, CRCR, CSPPM, is an associate partner with the Chartis Group in the revenue cycle transformation practice. She is an experienced revenue cycle leader with more than 13 years of experience working in a variety of leadership roles across clinical operations, revenue cycle, and strategy, with a deep understanding of middle revenue cycle. Manzi is an expert in Epic charging workflows and best practices, supplementing her system knowledge with regulatory requirements needed to implement compliant processes. She has consulted in several areas impacting performance improvement, Epic operational readiness and change management, and general advisory. Prior to joining Chartis, she had leadership positions at BIDMC and Boston Medical Center where she worked in operations and strategy roles across the entire revenue cycle, developing high-functioning teams in revenue integrity and billing as well as leading high-impact initiatives improving performance across several key areas. Manzi earned a Master of Science in health informatics and management from the University of Massachusetts, Lowell and has a bachelor of arts with honors in sociology from Saint Anselm College. She is an active member of the MA-RI chapter of Healthcare Financial Management Association (HFMA) and holds an Epic certification in Hospital Billing Charging Administration.

Robin Matthews, RN, BSN, CCDS, is the director of the clinical documentation management program at MaineHealth. With a background in frontline patient care from critical care to the emergency room, she oversees the clinical documentation management program across five acute care hospitals within the MaineHealth system. Matthews manages a dynamic team of 25 CDI nurses and collaborates with six physician advisors to improve quality and financial outcomes. She participates in joint problem-solving sessions where representatives from different teams come together to analyze specific denials and strategize on resolutions.

Tami L. McMasters-Gomez, MHL, BS-HIM, CCDS, CDIP, is the director of coding and CDI services at the University of California Medical Center at Davis based in Sacramento, California. She has more than 30 years of experience in HIM, starting her career as a file clerk in the medical records department of a small rural hospital. McMasters-Gomez has worked in a variety of roles, including coder, auditor, supervisor, manager, and director. She is also an AHIMA-certified ICD-10-CM/PCS trainer.

LaTonya O’Neal, RHIA, is a principal with The Chartis Group in the revenue cycle transformation practice. O’Neal is an accomplished revenue cycle leader with more than 30 years of providing innovative solutions that enhance business operations, accelerate revenue growth, and produce sustainable change in the areas of patient access, HIM, coding, clinical documentation integrity (CDI), and patient financial services. Her most recent experiences include the management and oversight of a denials management and prevention program, development of coding and CDI transformation strategies, and optimization of utilization management programs. O’Neal holds a Bachelor of Science in HIM from the University of Central Florida.

Diana Ortiz, RN, JD, CCDS, CCDS-O, joined Solventum in 2018 with 15 years’ experience working as a clinical nurse and in clinical documentation integrity (CDI), leading organizational development and implementation. She has been a marketing manager and a product owner for CDI and Hierarchical Condition Categories, as well as a senior manager leading coding and clinical content teams providing knowledge support for Solventum’s natural language understanding products. Currently, she is the senior business director of revenue cycle.

Catherine Pesek Bird, DO, MBA, CHCQM-PHYADV, is a physician advisor at Lakeland Regional Medical Center with more than 25 years of healthcare experience. Prior to her current role, Pesek practiced as an academic cardiologist in a large Big 10 medical center, leading teams of fellows, residents, and medical students. She provided direct patient care, including to patients with transplants, congenital heart disease, and pregnancy. She worked on quality improvement programs in heart failure, sepsis, pneumonia, cardiac catheterization, and medication adherence. Pesek also taught high school chemistry and wrote a book on understanding and determining end-of-life choices. She enjoys playing tennis and golf, and is a proud alumna of the University of Notre Dame.

Sheldon Pink, MBA, FHFMA, LSSBB, is the vice president of revenue cycle at Luminis Health.

Victoria Sina is a revenue integrity coordinator at Intermountain Health.

David Sowers, BSN, MS, RN, CCDS, is a clinical documentation specialist at Northwestern Memorial Hospital in Chicago, Illinois. He started his nursing career in 2004, amassing clinical nursing experience in medical ICU, cardiothoracic surgery ICU, IR, and PACU. He transitioned to clinical documentation integrity (CDI) in 2016 and joined Northwestern Memorial Hospital in 2021. He is currently the CDI RN working on the clinical validation denials and appeals at Northwestern Memorial Hospital.

Andrew Wade is the director of revenue integrity at Children’s Hospital Colorado where he oversees all functions related to charge auditing, CDM maintenance, pricing strategy and implementation, and contract management. Prior to joining Children’s Hospital Colorado, Wade spent several years in revenue cycle consulting with The Wilshire Group where he provided interim leadership and revenue cycle optimization support. Wade got his start in healthcare with Epic where he implemented hospital billing for several large health systems and focused internally on enhancing existing and developing new revenue integrity tools and processes for all Epic organizations to use.

Diane Weiss, CPC, CPB, CHRI, is the vice president of revenue integrity and education with RestorixHealth, where she oversees several internal auditing processes and monitors all external payer audit activity and programs. Weiss also oversees the coding team and provides reimbursement and denials management for the organization’s professional services division. She works closely with senior leadership on a national and regional basis and serves on the audit and compliance committee. Weiss provides coding, billing, and documentation education to all internal staff as well as to providers and staff in the wound care centers that RestorixHealth manages. She and her audit team participate in auditing follow-up calls with payers through the SMRC D&E process as well as all education provided through CMS’ TPE program. Previously, Weiss was the internal Medicare consultant for Ochsner Health System and a provider relations education specialist at Pinnacle Medicare Services, a Medicare contractor.

Deanne Wilk, MPS, BSN, RN, CCDS, CCDS-O, CDIP, CCS, is a clinical documentation integrity (CDI) education specialist for ACDIS at HCPro. She serves as a full-time instructor for the CDI Boot Camps and as a subject matter expert for ACDIS. Wilk is an accomplished healthcare professional with a diverse background in health information, medical coding, nursing, and CDI. With a strong passion for making a difference, Wilk has dedicated her career to improving the quality and integrity of clinical documentation within the healthcare environment for improved patient care. Having received a master’s degree from Penn State University in leadership and a BSN from Drexel University, she acquired the necessary skills and knowledge to establish CDI programs, direct CDI departments from community hospitals to quaternary large academic medical systems, and educate throughout the CDI profession. Over the years, Wilk has worked on numerous projects aimed at advancing CDI education, growth, and awareness.

Caroline Znaniec, MBA, MS-HCA, CRIP, CRCR, is a managing director and Protiviti’s healthcare provider operations practice leader. She has extensive professional consulting and industry experience in healthcare. She has experience serving in industry roles such as corporate compliance officer and corporate director of revenue integrity for integrated health systems. She is a recognized industry speaker and author in the areas of revenue integrity; revenue cycle transformation; regulatory compliance; EHR design, implementation, and optimization; and data analytics. She is a NAHRI Advisory Board member and leader of the NAHRI Mid-Atlantic Chapter.

2024 Revenue Integrity Symposium


Hilton Chicago/Oak Brook Hills Resort & Conference Center
3500 Midwest Road
Oak Brook, IL 60523

Room rate: $205.00/night
Hotel cut-off date: Monday, August 19, 2024
Reservation Phone #: 1-630-850-5555 and referencing the ACDIS/NAHRI Event room block
Reservations URL: https://www.hilton.com/en/attend-my-event/chibhhh-nahris-85e4592c-61b3-4eb3-975f-b13858579ae/
Hotel website: https://www.hilton.com/en/hotels/chibhhh-hilton-chicago-oak-brook-hills-resort-and-conference-center/

HCPro has no affiliation with any third-party companies or travel assistance providers. Rooms should be booked directly with the event hotel using the official information provided on the website and in the brochure.

Self-parking is complimentary for conference attendees.


Retail Price: $1,299.00

NAHRI/ACDIS Member Retail Price: $1,199.00

2024 Revenue Integrity Symposium

Continuing Education

Check back for updates!

This program has been approved by the AAPC for 10 continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor.

This program has been approved for 10 continuing education units towards fulfilling the requirements of the Certified Clinical Documentation Specialist certification, offered as a service of the Association of Clinical Documentation Integrity Specialists (ACDIS).

This program has been approved for 10 continuing education unit(s) (CEUs) for use in fulfilling the continuing education requirements of the American Health Information Management Association (AHIMA). Granting of Approved CEUs from AHIMA does not constitute endorsement of the program content or its program provider.

HCPro is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

This activity is available for 10 nursing contact hours.

This program has been approved for 10 continuing education units towards fulfilling the requirements of the Certification in Healthcare Revenue Integrity (CHRI), offered as a service of the National Association of Healthcare Revenue Integrity (NAHRI).

2024 Revenue Integrity Symposium

Informational Webinar: An Insider's Look at the 2024 Revenue Integrity Symposium

Held: Wednesday, June 19
1:30-2:00 p.m. Eastern

Get an exclusive insider's look at the 2024 Revenue Integrity Symposium (RIS), to be held September 12-13 in Oak Brook, Illinois. NAHRI leadership and special guest, and RIS speaker, Diane Weiss, CPC, CPB, CHRI, will share a sneak peek at what RIS attendees will learn and experience at the event, discuss highlights from the agenda, and more!

View the recording now: https://register.gotowebinar.com/recording/9143500653695705603

2024 Revenue Integrity Symposium


Platinum Sponsors


Gold Sponsors


Silver Sponsors

AGS Health
Hayes MDAudit


Claro Healthcare, a Kaufman Hall Company
Eide Baill
Health Catalyst
Office Ally
Softek Solutions, Inc.