The Road to Success in Risk Adjustment: Best Practices for Outpatient CDI

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The Road to Success in Risk Adjustment: Best Practices for Outpatient CDI

Product Code: YHHA032923A

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The Road to Success in Risk Adjustment: Best Practices for Outpatient CDI

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Presented on: Wednesday, March 29, 2023 | 1:00–2:00 p.m. Eastern

Presented by: Barbi Kantner, BSN, RN, CCDS, CCDS-O, Lori LaFaver, MSHCM, BSN, RN, CCDS, CCDS-O

Risk adjustment brings a new set of challenges to CDI. In the outpatient setting, it is more than reviewing for HCC capture. Program success involves collaboration with multiple stakeholders, from administrative leadership to IT support and payer representatives.

This webinar will share the challenges experienced and lessons learned in implementing and expanding a successful, risk adjustment–based outpatient CDI program in an academic health system. Whether your organization is planning to start an outpatient CDI program or is already established in the outpatient setting, join Lori LaFaver and Barbi Kantner as they share all of the things they wished they knew before diving into outpatient CDI.

At the conclusion of this program, participants will be able to:

  • Define risk adjustment
  • Identify key performance indicators for CDI in risk adjustment
  • Identify two collaborating partners for a successful program


  • Introduction to Tower Health
  • Understanding risk adjustment
  • Program overview: What we did and how we did it
  • Lessons learned: What we wish we knew when we started
  • Driving to the future

Who Should Listen?

  • Outpatient CDI directors and managers
  • CDI staff
  • HIM/coding directors and managers
  • Coding staff
  • Revenue integrity directors and managers
  • Revenue integrity staff
  • Denials and appeals staff

Meet the Speaker

Barbi KantnerBarbi Kantner, BSN, RN, CCDS, CCDS-O, lead outpatient CDI specialist at Reading Hospital-Tower Health in Reading, Pennsylvania, acquired 18 years of acute care clinical experience in medical-surgical, stroke care, and cardiovascular nursing prior to entering CDI in 2014. Becoming lead outpatient CDI specialist in 2015 shifted her professional focus to the emergency department and the ambulatory setting to explore existing workflows and opportunities for CDI. She has been instrumental in the planning, implementation, and growth of a successful outpatient CDI program, and has presented nationally about these processes.

Lori LaFaverLori LaFaver, MSHCM, BSN, RN, CCDS, CCDS-O, is the CDI director for Tower Health System in Reading, Pennsylvania. She started in 2005 with the initial implementation of the hospital’s CDI program. During her tenure, the CDI program has evolved to include inpatient, ambulatory, prebill, denial, and educator teams. Her nursing background includes 10 years as a nurse in medical telemetry, ICU, and hemodialysis.

Continuing Education

This program has been approved for 1 continuing education units towards fulfilling the requirements of the Certified Clinical Documentation Specialist certification, offered as a service of the Association of Clinical Documentation Integrity Specialists (ACDIS).

Ability to claim this credits expires: 3/28/24

HCPro is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

1 contact hours for nurses are available for this activity.

Ability to claim this credits expires: 3/28/24

This program has been approved for 1 continuing education units towards fulfilling the requirements of the Certification in Healthcare Revenue Integrity (CHRI), offered as a service of the National Association of Healthcare Revenue Integrity (NAHRI).

Ability to claim this credits expires: 3/28/24 


Webinar system requirements and program materials: 
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer or Edge, Firefox, Chrome, or Safari, with JavaScript enabled 
Internet: Internet connection (high-speed connection recommended) 
Streaming: Access audio/video streaming from any browser on a computer, mobile, or tablet device

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location. 

No problem. The On-Demand version will be available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $229 value! 

Participation in the webinar is just $229 per site. All materials must be retrieved from the Internet.

Call your customer service representative toll-free 800-650-6787 or email if you have questions.