2024 Home Health Administrator's Summit

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2024 Home Health Administrator's Summit

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2024 Home Health Administrator's Summit

Monday, May 6 — Wednesday, May 8, 2024 | Las Vegas, NV

Join us May 6 - 8, 2024, at DecisionHealth’s Home Health Administrator’s Summit in Las Vegas, as the nation’s thought leaders and agency heads come together to share success stories and strategize for the future.

During the 2024 Home Health Administrator’s Summit, you will develop strategies for recruiting and retaining staff and leave with proven tactics on how to partner with new payers and other referral sources to meet the rising demand for home care.

Top industry experts will share sales and marketing best practices, strategies, and take-home tools to help you cut costs at your home health agency and ultimately improve your bottom line. You’ll receive lessons learned from agencies that have achieved lower-than-average turnover rates, successfully improved outcome scores to secure HHVBP bonuses, and recognized results with telehealth that more than pay for the technology.

Plenty of networking opportunities in our Exhibit Hall!

Join us and connect with industry leaders to help your agency create a plan of action for the future. This is truly a can’t-miss event for home health leaders.

Attend this event and walk away with strategies to leverage opportunities and combat challenges facing the home health industry, including:

  • Attend the Pre-Conference and walk away with recruitment & retention best practices
  • Gain a complete picture of the current and future regulatory environment from NAHC President Bill Dombi
  • Get ahead of AI and other technology trends reshaping home health
  • Win Medicare Advantage business and grow your bottom line
  • Secure bonuses in HHVBP with strategic use of metrics, OASIS and QAPI
  • Successfully manage sales and marketing teams for continuous return on referrals
  • Avoid top medical review denials, take action to secure payments
  • Navigate the home health employment legal and regulatory landscape
  • And more!

Plus, you’ll receive a multitude of tools and charts to use for enhancing your business.

2024 Home Health Administrator's Summit

Pre-Conference Agenda

Recruitment & Retention Best Practices — Monday, May 6, 2024

7:00 a.m. – 8:00 a.m.
Registration & Continental Breakfast

8:00 a.m. – 9:15 a.m.
Panel Discussion: How to Rev up Recruitment and Retention Efforts
Beau Sorensen, Marcylle Combs, Bob Markette, Leigh Davis
The preconference will kick off with a lively panel discussion and idea-sharing between attendees and speakers regarding some of the most pressing recruitment and retention topics in home health today. We’ve gathered a superstar crew of speakers with varied perspectives to lead a discussion guaranteed to give you fresh ideas for improving staffing at your agency.

9:15 a.m. – 9:35 a.m.
Networking & Refreshment Break

9:35 a.m. – 10:50 a.m.
Low-Cost Ways to Hire and Retain Key Staff
Beau Sorensen, Director of Finance and Operations
Showing employees they’re valued doesn’t have to break the bank. Learn how to use creative incentives, foster and measure greater employee loyalty, and help employees unleash their full potential and feel good about the work they do. Take a look at key differences in what motivates and effectively educates employees from multiple generations. Leave ready to impact the employee experience from the interview, to onboarding, to continuous learning, training and reinforcement.

Tool: Employee Feedback Tool

11:00 a.m. – 12:15 p.m.
Identify Burnout and Implement Key Strategies to Retain Staff
Marcylle Combs, Owner of MAC Legacy
There are a few key steps your agency can take to prevent staff from getting burnt out, and it starts with taking employee concerns seriously. In this session, you’ll walk through data and research around some of the biggest factors that drive employee burnout. Return to your agency with achievable solutions for creating a safe place to discuss workplace stress, setting up organizational support programs around workload management and more.

Tool: Tips for Recognizing Burnout

12:15 p.m. – 1:15 p.m.
Networking Lunch — Provided

1:15 p.m. – 2:30 p.m.
Legal Q&A: Address Compliance Issues Around Staffing & Employment Law
Robert Markette, Attorney with Hall, Render, Killian, Heath & Lyman
Come to this session with your specific questions about employment law compliance. This session will briefly review changes such as the white-collar exemption and accommodating employees’ religious beliefs. Then, attendees will have the chance to get advice about specific operational/compliance practices related to staffing and employment law, including compensation, discipline and more.

Tool: White Collar Exemption Summary

2:30 p.m. – 2:45 p.m.
Networking & Refreshment Break

2:45 p.m. – 4:00 p.m.
How to Use Storytelling to Attract More Quality Candidates
Leigh Davis, Owner of Davis & Delany
Increase your applicant response rate by as much as 528%, generate a higher volume of qualified applicants and increase your chances of converting them to new hires by incorporating storytelling in the recruiting and hiring process. You'll walk away with tips and tools to revamp your job postings and craft emotion-based phone scripts that truly connect with potential hires. Plus, appeal to candidates through transparency and personalized, relationship-building questions and conversations guaranteed to convert more applicants to new hires.

Tool: Sample Job Posting and Phone Script

4:00 p.m. – 5:00 p.m.
Exhibit Hall Grand Opening and Welcome Reception
All conference attendees welcome! Connect with other home health administrators like yourself and shop the exhibit hall for the latest solutions.

2024 Home Health Administrator's Summit


Welcome Reception — Monday, May 6, 2024

4:00 p.m. – 5:00 p.m.
Exhibit Hall Grand Opening and Welcome Reception
All conference attendees welcome!

Connect with other home health administrators like yourself and shop the exhibit hall for the latest solutions.

Main Conference Day 1 — Tuesday, May 7, 2024

7:00 a.m. – 8:00 a.m.
Registration & Continental Breakfast

8:00 a.m. – 9:15 a.m.
Regulatory Roundup & Look into the Future of Home Health
William Dombi, President and CEO, National Association for Home Care & Hospice
Get the latest movements in Washington, D.C. around future home health payment cuts. One of the industry’s top advocates will share the latest legislative and regulatory trends ahead of the 2025 home health and hospice proposed rules including CMS’ ongoing medical reviews, ways agencies are address staffing shortages and taking advantage of new opportunities in palliative care and Hospital at Home partnerships.

9:15 a.m. – 9:35 a.m.
Networking, Refreshments & Exhibits

9:35 a.m. – 10:50 a.m.
Prepare for AI, Other Tech Trends Reshaping Home Health
Beau Sorensen, Director of Finance and Operations, First Choice Home Health and Hospice
Artificial Intelligence (AI) and other innovative technology advancements are prepared to transform companies around the world with the promise of intelligent software doing tasks that, until now, have always required a human hand. This session will inform agencies about the different kinds of AI, what tools are available to use NOW and what to expect in the future. Learn what you need to do to fully unleash AI capabilities in your organization over the next several years.

Tool: RPM Process Readiness tool

11:00 a.m. – 12:15 p.m.
HHVBP Success Starts with Strategic Use of Metrics, OASIS Accuracy and QAPI
J’non Griffin, Sr. Vice President/Principal-Coding and OASIS Department, SimiTree
Home Health Value-Based Purchasing (HHVBP) is poised for significant change in 2025, and there are a few key changes you can make to set up for positive clinical and financial outcomes. Get an update on how HHVBP bonuses will be determined in the future including changes to how the Total Normalized Composite (TNC) score is determined. Then explore ways to create a positive impact on HHVBP scores through innovative QAPI programs and better visit utilization involving RPM, for instance.

Tool: Hospital Admission Audit Form

12:15 p.m. – 1:15 p.m.
Networking Lunch—Provided

1:15 p.m. – 2:30 p.m.
Developing and Executing on Medicare Advantage Strategies
Brian Harris, Consulting Director, SimiTree
Find new approaches to building and strengthening relationships with Medicare Advantage (MA) partners as the industry continues the shift to managed care. Understand the current MA environment, and how to identify the MA plans that are a good fit for your agency. Get the data and tools you need to build the value proposition for your agency as a partner. You’ll learn from real examples of how agencies are overcoming MA challenges around reimbursement rates, authorizations, claim denials and billing and what you can do to get ahead of these issues. Understand how to measure the impact on your operations and your bottom line, when to negotiate with a partner and when to walk away.

2:30 p.m. – 2:50 p.m.
Networking, Refreshments & Exhibits

2:50 p.m. – 4:00 p.m.
How to Motivate Sales Team for Continuous Return on Referrals
Melanie Stover, Co-Owner, Home Care Sales
Unlock the art of successfully managing your sales and marketing teams to keep them consistently motivated, aligned with objectives and adaptable to evolving market dynamics. Discover ways to support your sales and marketing efforts so they not only gain you referrals but also power effective recruitment and retention strategies — a workforce asset! This transformative session will provide a framework designed to streamline meetings and check-ins, ensuring your representatives remain accountable for securing high-value referrals from strategic accounts.

Tool: RepMastery Weekly Meeting Framework

Main Conference Day 2 — Wednesday, May 8, 2024

7:00 a.m. – 8:00 a.m.
Continental Breakfast – in Exhibit Hall

8:00 a.m. – 9:15 a.m.
Master Clinician Communication: Bridging Gaps for Improved Outcomes
Alicia Weisenberg, Regional Clinical Manager, Optimal Health Care
Bridge the language barrier between administrators and clinicians so your agency can create meaningful change. This session will provide tools so that you can translate agency priorities around PDGM, HHVBP, HHCAHPS and quality improvement in a way that clinicians can understand and apply to their assessments and documentation. You’ll be able to show clinicians the importance of answering the OASIS accurately, making every visit and getting non-compliant patients on track by demonstrating how individual actions directly impact overall agency-wide success.

Tools: PDGM as a Monthly Subscription and M1800s Simplified

9:15 a.m. – 9:35 a.m.
Networking, Refreshments & Exhibits — Exhibit Hall Finale

9:35 a.m. – 10:50 a.m.
Top Medical Review Denials Exposed & How to Avoid Them
Joe Osentoski, Senior Consultant for Gateway Home Health Coding & Consulting
Take preemptive action to secure payments by auditing your claims upfront for common risk factors often flagged in medical reviews. Look at national benchmark data for some of the key indicators that could pose a red flag for reviewers and explore various actions to correct the problem from discharge processes to training for patients, staff and/or referral sources. Both Medicare and Medicare Advantage contractors are waiting and ready to review and deny claims and no agency is exempt from this scrutiny.

Tool: Claim Submission Checklist

10:50 a.m.
Conference Adjourns

Agenda subject to change

2024 Home Health Administrator's Summit


Leigh Davis Leigh Davis, owner of Davis & Delany, is a expert on attracting and retaining top talent and brings over two decades of expertise and unparallel leading ed recruitment and retention success. Leigh and his wife started their own home care company in 1996 after his parents’ struggle with subpar caregivers. That family experience inspired him to later create systems and processes that reliably and predictably attracted and retained great care staff. Two of Leigh’s Magnetic Job Posts have been recognized by Indeed two years running as the No. 1 and No. 2 best examples out of more than 30,000,000 job posts reviewed each year.
Bill Dombi William "Bill" Dombi, Esq., is the president of the National Association for Home Care & Hospice (NAHC). He previously served as the vice president for law at NAHC. As a key part of his responsibilities, Dombi specializes in legal, legislative, and regulatory advocacy on behalf of patients and providers of home health and hospice care. With more than 40 years of experience in healthcare law and policy, Bill has been involved in virtually all legislative and regulatory efforts affecting home care and hospice since 1975, including the expansion of the Medicare home health benefit in 1980, the formation of the hospice benefit in 1983, the institution on Medicare PPS for home health in 2000, and the national healthcare reform legislation in 2010.
Marcylle Combs Marcylle Combs, BS, MS, RN, CHCE, owner of MAC Legacy, has served and advocated on behalf of home health and hospice patients for over 30 years. She started her career as a nurse before becoming the owner/president of a successful home health and hospice company. Currently, Combs serves on the board of directors for The National Association for Home Care & Hospice (NAHC), the Home Care and Hospice Financial Managers Association (HHFMA) and the Industry Advisory Board. Most recently she has founded the following three business ventures: MAC Legacy, MAC Legacy Investments, and The Marcylle Combs Company.
J’non Griffin J’non Griffin, RN MHA HCS-D, COS-C, HCS-H, is a 34-year veteran of home care. She received her master’s degree in health care administration in 2005 and has experience as a field nurse, director and executive with home health and hospice agencies, both large and small. Griffin is certified in home health coding, OASIS and hospice compliance and is an AHIMA-approved ICD-10-CM trainer/ambassador. She is an accredited ACHC and CHAP consultant and currently serves as the principal of the coding and OASIS department at SimiTree.
Brian Harris Brian Harris has amassed over 13 years of home health and hospice consulting experience, and utilizes his revenue cycle expertise to improve operations, reporting, and cash flow for agencies across the country. Brian has operated as a CFO and manager/director for various departments within provider organizations including Finance, Billing, Insurance Verification, Authorization, Intake, and Orders Tracking. Brian has also been an active speaker in the industry, serving as a presenter for SimiTree educational webinars, NAHC, key industry publications, and various state associations. Along with being an active speaker, Brian is on NAHC's Payment and Reimbursement Committee with members serving as thought leaders for key financial updates in the industry.
Robert Markette Robert W. Markette Jr. JD, CHC, HCS-C, is an attorney with Hall, Render, Killian, Heath & Lyman. and focuses on representing home health, hospice and private duty providers in all aspects of their operations. With more than 15 years of experience in these industries, he has assisted clients in many areas related to Medicare Editorial and Medicaid compliance, survey response, and state and federal appeals of survey findings. Markette is also a frequent speaker on home health, hospice and private duty matters across the country, presenting to the American Health Lawyers Association and the National Association for Home Care & Hospice, as well as other national and state events.
Joe Osentoski Joe Osentoski, BAS, RN, GERO-BC, is a home health compliance and appeals expert for Gateway Home Health Coding and Consulting. As a registered nurse with more than 30 years of experience in home health and hospice, Osentoski specializes in clinical quality assurance and regulatory compliance, including ADR responses and appeals. He has extensive experience with audits, probes, and reviews from all Medicare contractors and insurance payers. Osentoski has completed well over 5,000 ADRs in home health and hospice, filed thousands of appeals, and represented clients at hundreds of Administrative Law Judge hearings.
Beau Sorensen Beau Sorensen is the director of finance and operations at First Choice Home Health and Hospice in Orem, Utah. He has over 25 years of experience in home health and hospice and has extensive knowledge of healthcare systems and processes. Sorensen has worked with organizations across the U.S. to help them better use their EMRs and the data in their systems. As part of his work with Allscripts, he has tested and developed new features in the company’s home care application, including integrations that allow for a fully electronic medical record. These efforts led to his agency being one of the first in the nation to have a fully electronic medical record. Sorensen is actively involved in the home care and hospice community and has served in a number of roles on the state and national association boards.
Melanie Stover Melanie Stover, OT, MBA, MS/ISM, is the co-owner of Home Care Sales of Fairhope, Ala. She has been presenting on the topics of home health, hospice and private duty for two decades. She is passionate about spreading the message how home-based health services impact families’ lives — for the better. Her mission is to help all agencies develop their skills in communicating their unique message so that every person who deserves your services gets them.
Alicia Weisenberg Alicia Weisenberg is the regional nurse clinical manager for Optimal Health Care. She is a seasoned nursing leader and has been in healthcare for a decade. Her family background in fire and emergency service volunteer work fuels her commitment to nursing and her mission to serve her community. Her passion lies in fostering strong connections between management and clinicians, aiming to cultivate an environment conducive to personal and professional growth. As the regional nurse clinical manager at Optimal Healthcare, Alicia inspires her team to embrace critical thinking and holistic approaches, fostering patient safety and minimizing hospitalization rates.

2024 Home Health Administrator's Summit


All conference sessions and the exhibit hall will be hosted at:

Horseshoe Las Vegas
3645 Las Vegas Blvd South
Las Vegas, NV 89109
Hotel website: https://www.caesars.com/horseshoe-las-vegas

Overnight Accommodations (sleeping rooms) are reserved at:

Paris Las Vegas
3655 Las Vegas Boulevard South
Las Vegas, Nevada, 89109

  • Room rate by night: $179 + $20 daily resort fee
  • Hotel cut-off date: Sunday, April 14, 2024
  • Reservation Center: 866-227-5944 and referencing the Home Health Administrators Summit
  • Hotel room reservation website: https://book.passkey.com/go/SPHHA4

HCPro LLC/DecisionHealth has no affiliation with any third-party companies or travel assistance providers. Rooms should be booked directly with the event hotel using the official information provided on the website and in the brochure.

2024 Home Health Administrator's Summit


Main Conference: Tuesday, May 7 – Wednesday, May 8, 2024

  • Retail price: $1,199.00
  • Main Conference + Preconference: $1,399.00

Preconference: Monday, May 6, 2024

  • Retail price: $499.00

2024 Home Health Administrator's Summit

Continuing Education

The 2024 Home Health Administrator's Summit on May 6-8, 2024 has been approved for the following BMSC CEUs.

Main Conference
This program is preapproved by the Board of Medical Specialty Coding & Compliance (BMSC) for 9 CEUs towards the maintenance of the HCS-C credentials.

This program is preapproved by the Board of Medical Specialty Coding & Compliance (BMSC) for 6 CEUs towards the maintenance of the HCS-C credentials.

The 2024 Home Health Administrators’ Summit has been approved for the following Administrator/Alternate Administrator Continuing Education Hours:

Main Conference
8.75 clock hours  

6.25 clock hours

These 15 Administrator clock hours meet the criteria for educational training in the administration of an agency required by the Texas Administrative Code Title 26 Chapter 558.

2024 Home Health Administrator's Summit


J’non Griffin

Hear what J’non Griffin, RN MHA HCS-D, COS-C, HCS-H, Sr. Vice President/Principal-Coding and OASIS Department, SimiTree, has to say about 2024 Home Health Administrator's Summit!

Robert W. Markette Jr.

Hear what Robert W. Markette Jr. JD, CHC, HCS-C, attorney with Hall, Render, Killian, Heath & Lyman, has to say about 2024 Home Health Administrator's Summit!

Melanie Stover

Hear what Melanie Stover, OT, MBA, MS/ISM, owner of Home Care Sales, has to say about 2024 Home Health Administrator's Summit!

2023 Home Health Administrator's Summit



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For more information, please contact Carrie Dry Carrie.Dry@hcpro.com or 630-235-2745.