Cancel Order

To Cancel an Order

If you decide that you want to cancel your order after the order has been placed, please contact the Customer Service Department at 1-800-650-6787. They will cancel that order and determine the proper handling of your refund.

Simplify Compliance Event Registration Policies

Cancellation/Refund Policy:

Due to the nature of live events—including accommodation planning and state-, federal-, and venue-mandated capacity limitations—full refunds are not offered. However, we do offer the following:

  • Cancellations received 30 days or more prior to the event are eligible for a credit or refund, less a $250 cancellation fee. The credit will be valid for up to 90 days from date of cancellation.
  • Cancellations made 30 to 10 days prior to the event are not eligible for refunds but are eligible for payment transfer (credit) to another Simplify Compliance event, less a $250 cancellation fee. The credit will be valid for up to 90 days from date of cancellation.
  • Participant(s) who cancel less than 10 days prior to the event will be considered "no shows" and will not be eligible for refunds.
  • Participant(s) who do not cancel and do not attend are liable for the full registration fee.

Other Policies:
Simplify Compliance and its comprising brands reserves the right to cancel or reschedule programs and to close registration when programs are sold out. For these reasons, registrants are advised against purchasing non-refundable airline tickets. Should an event be postponed or cancelled, your registration fee will not be refunded but will automatically be applied to the rescheduled event or a future Simplify Compliance event.

By registering for a Simplify Compliance event you are agreeing to the following terms:
Content & Promotional Rights – I agree not to copy or permit to be copied, in any form or format, without the express written permission of Simplify Compliance, any of the contents of the event materials or attendee profiles. I also agree not to use the event contents for any commercial, marketing, promotional, or political purposes. No solicitation is permitted by anyone except by exhibitors within the confinement of their booth.

I understand that I am prohibited from recording any educational session content unless I have obtained written permission in advance from Simplify Compliance, including the use of recording on social media feeds.

Photography – I understand that Simplify Compliance or its contractors record, photograph, and/or stream the various aspects and activities related to its events for both archival and promotional purposes. By attending this event, I give Simplify Compliance and its contractor’s permission to use any attendee’s voice and image in any such archival or promotional recording, photograph, or streaming activity without any compensation or credit.

Communications – I am providing permission to receive emails, mailings and faxes related to the Simplify Compliance event. I understand that by clicking submit to attend this event, my business contact information will be shared with event sponsors. I understand that sponsors may choose to follow up with me after the event and that I may choose to opt out of communications from each party individually at any time. I understand that use of business contact information is governed by both the Simplify Compliance privacy policy and the privacy policies of our sponsors.

Event Programming:
Speakers – Views expressed by speakers are their own. Simplify Compliance cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to attendees.

Curriculum – The goal of Simplify Compliance is to provide accurate and up-to-date information, but please be aware that this agenda is subject to change. Registrants may not be alerted to changes in the schedule unless it has an impact on continuing education units or event start/end times.

Competitors – Simplify Compliance reserves the right to deny event access to registrants who are employed by or represent a company we deem as competitive. In the case of a paid event, registration would be refunded, and the registrant would be notified of the termination of their registration.

Health & Safety:
COVID-19 – Simplify Compliance places the highest priority on the safety of our guests. In preparation for attendance at our events, we want to share the following measures to promote health and wellbeing:

  • Current hotel policy outlines that fully vaccinated guests are no longer required to wear face coverings or social distance in indoor and outdoor areas at our hotels, unless required by local law. Unvaccinated guests must still wear face coverings and practice social distancing when they are in indoor public spaces.
  • Meeting rooms will be set to comply with state and local recommended social distancing guidelines.
  • Food service will follow the safety guidelines implemented by the hotel.

Simplify Compliance will continue to monitor the COVID-19 environment and the recommended guidelines and will communicate adjustments to the onsite policies and procedures as we approach the live event date.

To safeguard all those in attendance at our events, we ask that you stay home if you are feeling sick, have tested positive for COVID-19, or are showing COVID-19 symptoms. Please contact our customer service department to talk through options to move your registration to a future date.

Simplify Compliance reserves the right, in its sole discretion, without refund, to expel and deactivate and/or revoke the credentials of participants who violate these safety provisions.

Badge Swapping – For security reasons, badge swapping is not permitted. Anyone found wearing a badge that does not match his/her identification will be evicted from the event without a refund. In addition, the badge/name will be cancelled.

Respectful Conduct – Event Participants are expected to behave responsibly and to treat each other - and treat the community - with respect, kindness, and compassion. Simplify Compliance reserves the right, without refund, to revoke the credentials of participants whose conduct is deemed inappropriate, disorderly, or offensive by Simplify Compliance, affiliated third parties or the local authorities.

Weapons – Simplify Compliance has a weapons-free policy. Attending Participants are prohibited from carrying weapons of any kind, including concealed or displayed firearms. Participants are not permitted to bring weapons onto the premises of any Simplify Compliance events. Simplify Compliance reserves the right, in its sole discretion, without refund, to expel and deactivate and/or revoke the credentials of participants who violate this weapons-free policy. Participant agrees that this policy is in force, and agrees to comply with the policy, regardless of whether signs prohibiting weapons are posted at the premises of any official Simplify Compliance event.

I agree to all the terms and conditions set forth above. I understand that my attendance is voluntary and at my own risk, and I voluntarily assume any and all risks and hazards, including without limitation, personal injury, illness, or otherwise, and hereby release Simplify Compliance, its officers, employees, partners, contractors, and vendors from any liability related to my attendance. I understand that noncompliance with these rules and policies may result in registration cancellation without refund. Simplify Compliance reserves the right to expel anyone in violation of these rules and policies from the event.

Customer Service Department

If you require additional assistance or have any questions, representatives are available Monday – Friday, 8:00 a.m. – 5:00 p.m. CST. Please call us at 1-800-650-6787 or email We answer e-mail requests received during business hours the same day and all e-mail requests within two business days.

Thank you for your business. We look forward to making your experience with HCPro exceptional!