Cancel Order

Product Order Cancellation
If you have placed a product order and decide that you want to cancel it, please contact the Customer Service department at 800-650-6787. They will cancel the order and determine the proper handling of your refund. To cancel an in-person event order, please see our cancellation policy posted as part of our Event Registration Policies.

Customer Service Department

If you require additional assistance or have any questions, representatives are available Monday – Friday, 8:00 a.m. – 5:00 p.m. CT. Please call us at 1-800-650-6787 or email

Thank you for your business. We look forward to making your event experience exceptional!