Carol Marshall, MA, CCC-SLP, is an adjunct professor with HCPro and provides ongoing consulting to postacute care settings across the country as a risk management and regulatory specialist based in Fort Worth, Texas. For the past 20 years, she has trained owners, administrators, managers, and staff members in long-term care facilities about the benefits of exceptional customer service, Medicare compliance, quality improvement, corporate compliance, workers’ compensation, and risk management.