Occurrence Reporting: How to Report, Identify, and Resolve Problems

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Occurrence Reporting: How to Report, Identify, and Resolve Problems

Product Code: YAHA061918--


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Occurrence Reporting: How to Report, Identify, and Resolve Problems - On-Demand

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Available ON-DEMAND

Presented on:
Tuesday, June 19, 2018

Presented by:
Kenneth R. Rohde

Level of Program:

CMS and The Joint Commission are placing more emphasis on reducing adverse events, which means hospital quality professionals are under pressure to have an effective occurrence reporting process in place.

In this webinar, performance improvement expert Kenneth R. Rohde provides practical techniques and advice to help participants analyze their occurrence reporting process, use data to learn why errors occur, and make improvements that will strengthen patient care and reduce adverse events.

At the conclusion of this program, participants will be able to:

  • Perform a quick self-assessment of their occurrence reporting and Problem Identification and Resolution (PIR) process
  • Understand the overall process flow for dealing with occurrences and events
  • Develop a strategy to manage their reporting volume
  • Understand the importance of effective and timely screening
  • Establish a Graded Approach for analysis
  • Move from “Problem Identification” to real, cost-effective “Resolution” by understanding good corrective actions
  • Demonstrate to their leadership the tangible safety and economic value of a good PIR process

Who Should Listen?

  • Risk managers
  • Quality and performance improvement directors and professionals
  • C-suite
  • Department leadership
  • Organization financial leadership


  • Understanding the PIR process
  • Performing a six-step self-assessment of your occurrence reporting and PIR process
  • Dealing with occurrence reporting volume
    • Getting more reports without getting overwhelmed
  • The screening process
    • Not all problems are created equal
  • Trending and cause analysis
  • Resolution and corrective actions


  • Simplified self-assessment reporting tool

Meet the Speaker

Kenneth R. Rohde

Kenneth R. Rohde is president of KR Rohde LLC, a consulting company specializing in helping organizations deal with their problems. He brings more than 35 years of experience in quality management to his work with hospitals, medical centers, power plants, and high-risk manufacturing facilities across the country. Rohde's roles in performance improvement and project management make him uniquely qualified to assist medical staffs and hospital leaders in developing solutions to their toughest challenges. He is the author of the HCPro books Beyond Root Cause Analysis: Building an Effective Program, Effective Process Management: Improving Your Healthcare Delivery, Failure Modes and Effects Analysis, and Making Your Data Work.

Webinar system requirements and program materials: 
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, or Safari, with JavaScript enabled 
Internet: 56K or faster Internet connection (high-speed connection recommended) 
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices 

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location. 

No problem. The On-Demand version is also available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $199 value! 

Participation in the webinar is just $199 per site. All materials must be retrieved from the Internet. 

Call your customer service representative toll-free 800-650-6787 or email customerservice@hcpro.com if you have questions.