Solving Charge Capture and Missed Revenue Opportunities

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Solving Charge Capture and Missed Revenue Opportunities - On-Demand

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Solving Charge Capture and Missed Revenue Opportunities

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Available ON-DEMAND

Presented on: Wednesday, June 23, 2021

Presented by: Sarah L. Goodman, MBA, CHCAF, COC, CHRI, CCP, FCS and Kay Larsen, CRCR, CHRI

Consistently missing charges has a direct impact on hospital revenue, but finding and solving common issues at their source can be challenging. Misconceptions about charging, charge capture, and revenue code and modifier use are common across clinical and revenue cycle departments. Inefficient or poorly understood processes add more delays—even leading to missed timely filing deadlines. And new services, such as new technology or COVID-19 vaccine administration in inpatient settings, can add another layer of confusion and complexity.

During this 90-minute webinar, speakers Sarah L. Goodman, MBA, CHCAF, COC, CHRI, CCP, FCS, and Kay Larsen, CRCR, CHRI, will explain how to improve charge capture compliance and address common misconceptions about charge capture and modifier use. Using case studies and practical examples, Goodman and Larsen will demonstrate how to address missed charges through training and system improvements. They will share tips for navigating the unique charge capture challenges of new technology and administration of COVID-19 vaccines in inpatient settings.
The presentation will conclude with a live Q&A during which attendees can submit questions.

At the conclusion of this program, participants will be able to:

  • Define common missed opportunities for charge capture
  • Demonstrate processes to improve charge capture for new technology
  • Explain correct charging and revenue code assignment for COVID-19 vaccine administration


  • Common missed opportunities for charge and revenue capture
    • Common misconceptions
      • Charge capture
      • Modifier use
    • Addressing system limitations
      • Identifying system limitations
      • Applying practical solutions to improve revenue projections and identifying missed revenue
    • Injections and infusions
    • Claims edit resolution processes
    • Departmental and interdepartmental communication
      • Motivating staff
      • Training new staff
    • Case studies
  • New technology charge capture opportunities
    • Defining new technology
    • Reviewing changes to new technology in the IPPS and OPPS
    • Connecting coding, documentation, and charging for new technology
    • Modifier use for new technology
    • Case studies
  • Charges and revenue codes for COVID-19 vaccines
    • Charging for COVID-19 vaccine administration
    • Revenue code assignment

Who Should Listen?

  • Revenue integrity directors
  • Revenue integrity managers
  • Revenue integrity analysts
  • Revenue integrity auditors
  • Revenue integrity staff
  • Nurse auditors
  • HIM directors
  • HIM managers
  • HIM staff
  • Coding directors
  • Coding managers
  • Revenue cycle directors
  • Revenue cycle managers
  • Revenue cycle staff

Meet the Speakers

Sarah L. GoodmanSarah L. Goodman, MBA, CHCAF, COC, CCP, FCS, CHRI, is president/CEO and principal consultant for SLG, Inc., in Raleigh, North Carolina. She is a nationally known speaker and author on the chargemaster, outpatient facility coding, and billing compliance, and has more than 30 years’ experience in the healthcare industry. Goodman has been actively involved and held leadership roles in a number of professional organizations on the local, state, and national levels—including NAHRI, where she serves as an advisory board member.


Kay LarsenKay Larsen, CRCR, CHRI, is a revenue integrity specialist at Glendale Adventist Medical Center (soon to be Adventist Health Glendale) in California. She has enjoyed 17 years working in healthcare, including many years as a chargemaster coordinator. Larsen’s favorite part of her job is working with departments to maximize revenue through education and charge review. In her years of work, she has experienced standardization projects, extensive price reviews, and conversion of financial systems and is still passionate about revenue integrity. Larsen serves as an advisory board member for NAHRI.



Continuing Education

This program has the prior approval of AAPC for 1.5 continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor.

Ability to claim credits for this webinar expires on: 6/30/22

This program has been approved for 1.5 continuing education units for use in fulfilling the continuing education requirements of the American Health Information Management Association (AHIMA).

Ability to claim credits for this webinar expires on: 6/22/22

This program has been approved for continuing education units towards fulfilling the requirements of the Certification in Healthcare Revenue Integrity (CHRI), offered as a service of the National Association of Healthcare Revenue Integrity (NAHRI).

Ability to claim credits for this webinar expires on: 6/22/22


Webinar system requirements and program materials: 
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer or Edge, Firefox, Chrome, or Safari, with JavaScript enabled 
Internet: Internet connection (high-speed connection recommended) 
Streaming: Access audio/video streaming from any browser on a computer, mobile, or tablet device

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location. 

No problem. The On-Demand version will be available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $259 value! 

Participation in the webinar is just $259 per site. All materials must be retrieved from the Internet.

Call your customer service representative toll-free 800-650-6787 or email if you have questions.