Find and Keep Quality Employees During Staffing Crisis - On-Demand

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Find and Keep Quality Employees During Staffing Crisis - On-Demand

Product Code: YHODA021722A

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Find and Keep Quality Employees During Staffing Crisis - On-Demand

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Available ON-DEMAND

Presented on: Thursday, February 17, 2022 

Presented by: Summer Napier, BSN, RN, HSC-C, HCS-O, CEO of Healing Hands Healthcare, LLC

The industry’s challenges in recruiting and keeping top talent aren’t going away anytime soon. You’ll need to know how to hang on to your valued employees, especially during times of severe shortages. In this 60-minute webinar, learn the strategies one agency put in place to attract new applicants and keep existing staff excited to be in the organization.

Healing Hands Healthcare boasts a 2.8% employee turnover rate—a number that stayed constant even when the agency served 400–500 COVID-19 patients during a pandemic surge. Discover the innovative best practices they used to engage staff and keep them passionate about their work. Hint: Focus on morale, create a positive culture, and regularly collect employee feedback through stay surveys and mini focus groups.

At the conclusion of this program, participants will be able to:

  • Attract top talent to round out staffing mix
  • Hang on to quality employees
  • Make employees want to work for the organization
  • Take advantage of new business opportunities in 2022 with a full team of qualified staff


  • Defining the roles before hire and beyond
  • The importance of the employee survey
  • Strategies to check in with staff often
  • Options for flexible scheduling
  • Creative ways to enhance company culture
  • Connecting staff and creating internal support systems
  • Q&A

Who Should Listen?

  • Home health and hospice administrators
  • HR representatives
  • Quality managers
  • Team leaders
  • Clinical directors

Meet the Speaker

Summer NapierSummer Napier, BSN, RN, HCS-C, HCS-O, is the founder and CEO of Healing Hands Healthcare LLC, Healing Hands Primary Home Care LLC, and Little Black Bag House Calls LLC in Wichita Falls, Texas. She has more than 10 years of experience in home care, with the past 7+ years in executive-level management. Napier oversees the daily operations, growth, profitability, and execution of the company's vision. She is an active member of the Texas Association of Home Care & Hospice, serving as vice-chair on the Medicare/Hospice Committee, and serves on the Finance, Government Affairs, Education, Clinical Practice, and Private Pay committees. Napier is also active with the National Association of Home Care & Hospice, where she participates in multiple committees and councils.


Webinar system requirements and program materials: 
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer or Edge, Firefox, Chrome, or Safari, with JavaScript enabled 
Internet: Internet connection (high-speed connection recommended) 
Streaming: Access audio/video streaming from any browser on a computer, mobile, or tablet device

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location. 

No problem. The On-Demand version will be available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $242 value! 

Participation in the webinar is just $242 per site. All materials must be retrieved from the Internet.

Call your customer service representative toll-free 800-650-6787 or email if you have questions.