Integrating Enrollment and Credentialing: It Just Makes Cents - On-Demand

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Integrating Enrollment and Credentialing: It Just Makes Cents - On-Demand

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Integrating Enrollment and Credentialing: It Just Makes Cents - On-Demand

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Availabe ON-DEMAND

Presented on: Tuesday, October 8, 2019 

Presented by: Amy M. Niehaus, MBA, CPMSM, CPCS

As healthcare organizations continue to search for ways to reduce costs while maintaining quality, the credentialing and enrollment departments are coming to the forefront as ideal candidates for integration. Although both perform unique and distinct functions, there is significant overlap with the practitioner data and skill sets required to perform these functions.

This webinar, run by Amy M. Niehaus, MBA, CPMSM, CPCS, will help audience members learn how their organization can leverage this opportunity to achieve greater efficiency and enhance revenue.  Through the use of case studies, attendees will learn methods to successfully integrate these two functions.

At the conclusion of this program, participants will be able to:

  • State the similarities and differences between credentialing and enrollment
  • Describe the benefits of integrating credentialing and enrollment
  • Identify various approaches to integration and alignment
  • Identify key steps to achieve successful integration within your healthcare organization


  • Credentialing vs. enrollment
    • Who is credentialed?
    • Who is enrolled?
    • Case studies: Should credentialing and enrollment be integrated?
    • Credentialing and enrollment similarities and differences
  • Integration
    • Rationale for integration
    • Case study: Integration options
  • Integration challenges and solutions

Who Should Listen?

  • Medical staff professionals
  • Medical staff coordinators
  • Medical staff services directors
  • Medical staff services managers
  • Credentials coordinators
  • Credentials specialists
  • Provider enrollment specialists

Meet the Speaker

Amy M. Niehaus

Amy M. Niehaus, MBA, CPMSM, CPCS, is an independent healthcare consultant with more than 25 years of experience in the medical services and credentialing profession. In her current role, she advises clients in the areas of accreditation, regulatory compliance, credentialing, process simplification and redesign, credentialing technology, credentials verification organization (CVO) development, enrollment and delegation. Niehaus has worked in multiple environments throughout her career, including acute care hospitals, CVOs, managed care organizations (MCO), health

plans, and consulting firms. She has been a member of the National Association Medical Staff Services (NAMSS) since 1991. She is currently a NAMSS instructor and previously served as chair of the association’s MCO Task Force, as well as chair and member of the NAMSS Education Committee. She is a former president of the Missouri Association

Medical Staff Services and its Greater St. Louis Area chapter. Niehaus has been a speaker and educator since 2000, developing and presenting various programs to state and national audiences on credentialing and privileging processes; TJC, NCQA, and URAC accreditation standards and survey preparation; CVO certification and CR accreditation; enrollment; and delegation. She has authored and contributed to a variety of industry-related publications and publishers, including NAMSS Synergy, The Greeley Company, Credentialing Resource Center, AHLA MedStaff News, and Becker's Hospital Review. She is the author of Credentialing for Managed Care: Compliant Processes for Health Plans and Delegated Entities (HCPro, 2016).


Webinar system requirements and program materials: 
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, or Safari, with JavaScript enabled 
Internet: 56K or faster Internet connection (high-speed connection recommended) 
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices 

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location. 

No problem. The On-Demand version will be available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $199 value! 

Participation in the webinar is just $199 per site. All materials must be retrieved from the Internet. 

Call your customer service representative toll-free 800-650-6787 or email if you have questions.