Case Management Boot Camp

Course Overview

Strategies for Enhancing the Continuum of Care 

The Case Management Boot Camp focuses on arming case managers with knowledge of best practices on topics such as discharge planning, collaborative practice, and utilization management so they can go back to their hospitals, set goals to meet best practices as closely as possible, and raise the bar. It includes strategies for defining the role of case managers and selecting the models that may work best at your facility, in addition to offering practical advice on measuring outcomes related to patient care. 

You will leave this program knowing how to:

• Define the role of case managers and the case management models commonly employed by hospitals 
• Describe the role of case managers in discharge planning in addition to the responsibilities of other involved departments 
• Apply critical thinking concepts to everyday case management practice 
• Explain utilization management concepts and the case manager’s role in this process 

Who should attend? 

• Case managers 
• Case management directors/leadership 
• Care managers 
• Social workers 
• Nurses 
• Hospital finance directors 
• Hospital quality directors 

See the HCPro difference for yourself!

Focus on the actual rules: Learn CMS’ rules and guidelines applicable to case management practice to ensure hospital services are furnished accurately and appropriately and patients receive the right care in the right place at the right time. 
Tools and skills to navigate Medicare rules: Our instructors provide valuable tools and resources that will help you prioritize and research questions long after the Boot Camp ends. 
Hands-on learning: You’ll work a set of exercises/case studies after each module to ensure you understand the concepts and know how to apply them to real-world situations. 
Small class size: A low participant-to-teacher ratio is guaranteed. 
Highly rated, well-established program: Participants consistently give the course an overall rating of 4.75 or higher (on a 5.0 scale). We currently conduct more than 30 Medicare Boot Camp courses each year. 

For more detailed information about HCPro's Boot Camps, contact us at 800-650-6787 or email sales@hcpro.com.

Case Management Boot Camp

Course Outline/Agenda

Day 1

What is case management? The basics and beyond

• Overview of case management: Historical perspective and description
• Case management models and application to practice
• Examining each of the essential elements of the case manager role: Care coordination, discharge planning, and utilization review
• Strategies for implementation and access of best practice

Critical pathways: A valuable case management tool

• Definition and general purpose of a critical pathway
• When to consider critical pathways and how to develop them for best practice
• Examples of the most common critical pathway
• Benefits and limitations
• Use at the bedside and in collaborative practices

Introduction to utilization review: What is a DRG?

• Definition and purpose of DRGs
• How DRGs relate to length of stay
• Using DRGs to manage your case management practice
• Other forms of reimbursement and application to case management practice

Day 2

Critical thinking in case management: Taking your practice to the next level of excellence

• Definition of critical thinking
• Application to daily activities compared to case management
• Strategies for building critical thinking skills as a case manager
• Differentiating best practices through case studies

Discharge planning: Building your expertise in all aspects of care transitions

• Basics of discharge planning
• Continuum of care thinking and planning
• Understanding important resources available on discharge
• Developing the necessary tools and resources
• Case studies and group work

Medicare compliance in discharge planning

• Current rules and regulations
• Implementation and strategies for compliance
• Tools
• Audits and other risks

Day 3

Utilization review: The facts and more

• Overview and definitions
• General description of utilization review’s role and functions
• Federal, state, and commercial payers: Definitions, differences, and compliance
• Clinical reviews: What they are, what tools to use, and how to operationalize
• Inpatient versus observation: Proper leveling of your case
• Managing reimbursement: The financial part of case management
• The risks of the role: Denials
• Working with payers
• Metrics and reporting

Wrap up: Case study and open discussion

Course Outline/Agenda subject to change.

Case Management Boot Camp

Learning Objectives

At the conclusion of this educational activity, participants will be able to:

• Define the role of case managers and the case management models commonly employed by hospitals
• Describe the role of case managers in discharge planning in addition to the responsibilities of other departments involved in the discharge plan
• Apply critical thinking concepts to everyday case management practice
• Explain utilization management concepts and the case manager’s role in this process

Case Management Boot Camp

Questions/Answers

What is the focus of the Case Management Boot Camp?

Where is the course offered?
Open registration Case Management Boot Campsare offered at various locations around the country, typically at mid-priced business hotels such as HYATT Place or Hilton Garden Inn. For a current schedule of upcoming open registration Case Management Boot Camps, click on "Locations/Dates" above. 

Does HCPro offer on-site Case Management Boot Camps?
In addition to our open registration courses, we also offer the Case Management Boot Camp as an on-site program (with a substantial discount) for organizations that have a number of employees who need training. For more information on hosting an on-site Case Management Boot Camp, click on Host an On-Site Course.

What if I need to cancel or transfer my registration?
To view our cancellation policy, click here.

Who typically attends the Case Management Boot Camp?

• Case managers
• Case management directors/leadership
• Care managers
• Social workers
• Nurses
• Hospital finance directors
• Hospital quality directors

What material does the course cover?
To view the course outline, click on "Course Outline" above. 

Does the course require any previous experience or training?
No. This course starts with the basics so both new and experienced case management professionals can ensure a solid foundation of case management knowledge and best practices. 

How is the course taught?
The course is taught using a combination of lecture, class discussion, and hands-on exercise/case studies. 

What do I need to bring to class?
When you arrive at class, you will receive an extensive notebook of course materials. In addition, please bring the following to all classes:

• A highlighter
• A notebook for taking notes
• Sticky notes/flags
• A pen/pencil

Does HCPro ever share contact information (e.g., name, address, phone number, email address, etc.) with other companies?
Historically, we have not shared contact information with anyone outside of our company. However, it is possible that at some point we might share contact information with other companies that offer products and services that we think would be of interest to our customers. If you would like us to keep your contact information confidential, please let us know so that we can flag your information in our customer database as "Do Not Share." 

How do I get more information? 
Contact us at 800-650-6787 or email sales@hcpro.com.

Case Management Boot Camp

COVID Safety

Simplify Compliance and HCPro place the highest priority on the safety of our guests. Simplify Compliance and HCPro will continue to monitor the COVID-19 environment and the recommended guidelines and will communicate adjustments to any onsite policies and procedures outlined in the Getting Ready for Class document that will be emailed to attendees one week and one business day prior to the class.