Practice Management in the COVID-19 Era: Head Off Coronavirus Chaos and Succeed - On-Demand

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Practice Management in the COVID-19 Era: Head Off Coronavirus Chaos and Succeed - On-Demand

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Practice Management in the COVID-19 Era: Head Off Coronavirus Chaos and Succeed - On-Demand

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Available ON-DEMAND

Presented on:Thursday, August 13, 2020 

Presented by: Owen J. Dahl, MBA, FACHE, LSSMBB

Managing medical practices in the COVID-19 era is complex and challenging. The constant confusion of COVID-19 rate changes and government edicts demands to be dealt with immediately, but we can’t ignore the long-term impact of our decisions.

We will present practice management scenarios addressing real questions and concerns regarding patients, staff, PPE, and financial viability. We will discuss policy decisions and their implementation through transparent and effective communication, and how this can relieve immediate pressures while laying a path for long-term survival, growth, and success.

At the conclusion of this program, participants will be able to:

  • Identify realistic staffing and financial goals for their practice in the COVID-19 era
  • Plan effective and appropriate infection control for patients and staff
  • Prepare the practice and equipment inventory to meet expected needs
  • Track financial performance and make decisions based on progress


  • Patient contact, communication, and care—How to attract patients to return to your practice (or come for the first time) with realistic expectations and benefits
  • Staffing numbers, training, communication, and engagement—How to meet both patient care and infection control needs within your budget
  • The what, where, when, and how of supplies—How to set reasonable targets for equipment procurement that meet both budget and patient needs
  • Finances, beyond break-even to survival—How to set revenue goals that make sense, monitor your success, and adjust when you're off track
  • Q&A

Who Should Listen?

  • Practice managers and owners
  • Practice officers with management responsibilities

Meet the Speaker

Owen J. DahlOwen J. Dahl, MBA, FACHE, LSSMBB, has been active in healthcare management for almost 40 years. He received his bachelor’s degree from Concordia College, where he was a member of the first graduating class in the hospital administration program. He then spent more than a decade as a hospital administrator in various facilities in South Dakota. He also served in the United States Air Force.

His move to New Orleans in 1983 brought a major career change. He started a practice management and billing company, which grew to manage 65 physicians in 11 practices with revenues well over $75 million. In 1993, he advanced to Fellow in the American College of Healthcare Executives with a paper on Total Quality Management and its application to the medical practice. He also received the distinction of becoming the first nonphysician member of the Orleans Parish Medical Services Bureau Board of Directors.

Throughout his career, Dahl has maintained a passion for education. He developed an adult continuing education program with Loyola University of New Orleans in physician practice management. He also is the original developer of the certification program for the Professional Association of Health Care Office Managers (PAHCOM) and the Institute of Certified Healthcare Business Consultants (ICHBC). The Institute program is available online through the National Society of Certified Healthcare Business Consultants (NSCHBC). He has worked with the Louisiana State University Medical School Department of Graduate Medical Education conducting seminars for students, residents, and fellows in physician practice management.


Webinar system requirements and program materials: 
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, or Safari, with JavaScript enabled 
Internet: 56K or faster Internet connection (high-speed connection recommended) 
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices 

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location. 

No problem. The On-Demand version will be available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $199 value! 

Participation in the webinar is just $199 per site. All materials must be retrieved from the Internet. 

Call your customer service representative toll-free 800-650-6787 or email if you have questions.