Medical Staff Applications: Pink Flags Versus Red Flags - On-Demand

Bookmark and Share

Medical Staff Applications: Pink Flags Versus Red Flags - On-Demand

Product Code: YM081616D

Availability: In stock

Your Price:
Add Items to Cart

Medical Staff Applications: Pink Flags Versus Red Flags - On-Demand

Loyal Listener Library

Available ON-DEMAND

Presented on:
Tuesday, August 16, 2016

Presented by:
Carol S. Cairns, CPMSM, CPCS

Sponsored by:
2017 CRC Symposium

Level of Program:
Basic to Intermediate

Without thorough and comprehensive credentialing processes, medical staff leaders (MSL) and medical staff professionals (MSP) may inadvertently allow undesirable practitioners to be employed and/or initially appointed to the medical staff and granted clinical privileges. Learning how MSLs and MSPs can identify, investigate, and report the subtler “pink flags” on medical staff applications is vital during the initial application process. Once you can identify pink flags in a practitioner’s history, you can greatly reduce medical and legal risk to your organization—and, in turn, keep your patients safe.

During this 90-minute on-demand webcast, expert speaker Carol S. Cairns, CPMSM, CPCS, will discuss how to identify subtle issues on medical staff applications, develop a process for bringing practitioner competence and behavioral issues to the surface, dissect peer references, and create a plan to further investigate practitioner competence issues.

At the conclusion of this on-demand program, participants will be able to: 

  • Identify subtle issues on medical staff applications that require investigation 
  • Develop a process for bringing practitioner competence and behavioral issues to the surface in the credentialing process
  • Create a plan for further investigating and managing practitioner issues 
  • Dissect peer references to look for discreet clues about a practitioner’s performance 
  • Avoid legal risk by sending erroneous information to other organizations 


  • What is a “pink flag”? 
    • How to differentiate between red and pink flags on medical staff applications and resultant verifications 
    • Red and pink flags related to professional and peer references 
    • Examples of pink flags that became flaming red flags 
  • Identify investigative processes to evaluate red and pink flags 
    • Design of medical staff applications and professional reference forms 
    • Evaluation of education, training, and clinical history 
    • Evaluation of professional references and their responses 
    • Follow-up, including contact 
    • Documentation of conversations with applicant and peer references 
    • Involving legal counsel 
  • Understand the medical and legal risks of not resolving all questions prior to C-suite approval of employment and/or a contract 
    • Employed practitioners 
  • Understand the medical and legal risks of not resolving all questions prior to and during medical staff consideration of an application 
    • Patient/employee safety 
    • Resources expended managing poor performance 
  • How to uncover pink flags 
    • Creating a structure to get the necessary responses 
    • Information error vs. decision error 
  • Responding to professional reference requests from outside organizations/individuals 
    • Identify how to avoid sending erroneous information to organizations though use of an evergreen/forevermore reference
    • Create a methodology to ensure timely, accurate professional assessments of practitioners who had privileges 
  • Q&A (not live) 


Professional reference questionnaire 
Credentialing Resource Center Journal article on forevermore references

Who Should Attend 

  • Medical staff professionals 
  • Medical staff coordinators 
  • Managers of medical staff services 
  • Directors of medical staff services 
  • Credentialing coordinators 
  • Credentialing specialists

Meet the Speaker

Carol S. Cairns, CPMSM, CPCS, has more than 40 years of experience in the medical staff services profession. She is the president of PRO-CON, and an advisory consultant and frequent presenter with The Greeley Company. A recognized expert in the field, Cairns has been a faculty member with the National Association Medical Staff Services since 1990. She presents frequently at state and national seminars on subjects such as basic and advanced credentialing and privileging, core privileging, AHP credentialing, CMS’ Conditions of Participation, and the standards of—and survey preparation for—The Joint Commission, NCQA, HFAP, and DNV GL. She conceptualized and wrote all six versions of Verify and Comply, an industry textbook and favorite since 1999.

Webinar system requirements and program materials:
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, or Safari, with JavaScript enabled
Internet: 56K or faster Internet connection (high-speed connection recommended) 
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location.

No problem. The On-Demand version is also available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $199 value! 

Please note 
Participation in this webinar is just $199 per site. All materials must be retrieved from the Internet. 

Call your customer service representative toll-free 800-650-6787 or email if you have questions.