Improving Your Home Health Agency’s Revenue Cycle Through Efficient Back Office Operations - On-Demand

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Improving Your Home Health Agency’s Revenue Cycle Through Efficient Back Office Operations - On-Demand

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Improving Your Home Health Agency’s Revenue Cycle Through Efficient Back Office Operations - On-Demand

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Available ON-DEMAND

Presented: Thursday, March 17, 2016

Presented by: 
Melinda A. Gaboury, COS-C  

The home health back office often operates without much thought or oversight, endangering proper payment. When the agency uses automated or paper processes, cost indicators must be identified, reports must be analyzed and improvements made.

Melinda Gaboury, COS-C, will use her extensive home health revenue cycle experience to give a clear understanding of processes that turn agencies' back offices into efficiently-run machines. This session will help agencies analyze their current back office processes to improve the quality and efficiency of billing and collections to ensure prompt and proper payment.

At the end of this on-demand program, you (participants) will be able to:

  • Identify the cost indicators that must be understood in making operational decisions regarding back office staff
  • Develop billing department performance measures
  • Detail items to review to evaluate back office structure


  1. Identify Cost Indicators 
    1. Paperwork flow
    2. Technology efficiencies
    3. Documented Processes
    4. Job Descriptions
  2. Develop Performance Measure Needs
    1. Key statistics that should be monitored such as Average Days in A/R and Aging
    2. Weekly reporting required
    3. Monthly reporting required
  3. Analyze reports 
  4. Evaluate back office structure 
    1. Outline structure of back office including clinical back office staff.
    2. Discuss automated back office vs. paper back office.
    3. Review checklist provided for internal review.
  5. Live Q&A

Continuing Education

American Nurses Credentialing Center (ANCC)
(Contact hours valid for Live webcast participant only) - HCPro is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

This educational activity for 1.5 nursing contact hours is provided by HCPro. 
(Nursing contact hours for this webcast expire on: 3/17/2017)

Meet the Speaker

Melinda A.Gaboury, COS-C, is co-founder and Chief Executive Officer of Healthcare Provider Solutions, Inc. (HPS). Melinda Gaboury and Mark Cannon founded the company in April 2001 to provide financial, reimbursement, clinical and cost reporting services to home health agencies and hospice.

Prior to the inception of Medicare PPS Gaboury began researching, auditing and review processes with OASIS, ICD-9 Coding and clinical documentation. She has developed and taught clinician and billing Medicare PPS Training Workshops in a variety of venues. Gaboury’s priority remains bridging the gap between clinical and financial issues in home health agencies. One unique thing that Gaboury brings to the home health field is the development of very effective OASIS Education while being able to also teach the reimbursement aspect and how they are directly related.

Gaboury has been a speaker for multiple state and national home care and hospice associations. She is also conducting Billing Seminars throughout the country. In addition to her speaking engagements and consulting, she is the author of Home Health Pocket Guide to OASIS-C1.

Webinar system requirements and program materials:
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, or Safari, with JavaScript enabled
Internet: 56K or faster Internet connection (high-speed connection recommended) 
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location.

No problem. The On-Demand version is also available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $199 value! 

Please note 
Participation in this webinar is just $199 per site. All materials must be retrieved from the Internet. 

Call your customer service representative toll-free 800-650-6787 or email if you have questions.