The Hospital Guide to Contemporary Case Management

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The Hospital Guide to Contemporary Case Management

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The Hospital Guide to Contemporary Case Management

Stefani Daniels, RN, MSNA, CMAC
Tiffany Ferguson, LMSW, CMAC, ACM

The Hospital Guide to Contemporary Case Management takes a comprehensive look at the most current and sustainable case management models and best practices and how hospitals can develop case management programs that are positioned to meet future needs. This book focuses on implementing a modern approach to case management and practical application of these concepts.

This book covers a range of topics, from compliance and regulatory issues, modern case management principles, processes, and values, staffing and scheduling, to provide a deep understanding of the needs and expectations of case management programs. Attention is given to the unique features of hospital inpatient case management programs as well as hospital outpatient case management and strategies to align case management with organizational goals and the evolution of healthcare models.

This book will help you do the following:

  • Understand how contemporary care delivery and reimbursement models shape case management
  • Apply best practices to follow current regulations and avoid compliance and quality pitfalls
  • Identify contemporary case management models for hospital inpatient and outpatient settings
  • Facilitate case management staffing and scheduling best practices
  • Explain the responsibilities of a case manager and appropriate case manager competencies

Published: December 2022

Page count: 270
Dimensions: 8.5 x 11 Print, perfect bound
ISBN: 978-1-64535-195-5

About the Authors

Stefani Daniels, RN, MSNA, CMAC, is founder and senior advisor of Phoenix Medical Management, Inc., a boutique consulting company dedicated exclusively to hospital case management. She is a graduate of Villanova University and has held academic appointments at Columbia University, University of Pennsylvania, and Nova Southeastern School of Business and Entrepreneurship. She began her hospital experience as a critical care nurse back in the dark ages but spent most of her career in the executive suite of hospitals in New York, Pennsylvania, and Florida. She is a member of the editorial board of Lippincott’s Professional Case Management journal and the coauthor of the popular text The Leader’s Guide to Hospital Case Management and a contributing author to the 2nd and 3rd editions of CMSA’s Core Curriculum for Case Managers. In addition, while in slow retirement mode, Daniels remains a panel member of several webcast groups, including Appeal Academy’s Finally Friday and RAC Monitor’s Talk Ten Tuesday, when she isn’t skiing in Vermont or relaxing on a Fort Lauderdale beach.

Tiffany Ferguson, LMSW, CMAC, ACM, is the CEO of Phoenix Medical Management Inc., a hospital case management company. Ferguson is a graduate of Northern Arizona University and received her MSW at UCLA. After practicing as a hospital social worker, she was tapped by administration at Northern Arizona Healthcare to serve as director of community case management and quickly assumed leadership responsibility as system director of health and care management, later becoming top administrator for the employed medical group. She is ACM certified, serves on the board for the Northern Arizona Gerontology Association, contributes regularly to RACmonitor and the Journal of Case Management, and is a commentator for Finally Friday.