Hospice Documentation: Identify Risk Areas to Reduce Regulatory Scrutiny - On-Demand

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Hospice Documentation: Identify Risk Areas to Reduce Regulatory Scrutiny - On-Demand

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Hospice Documentation: Identify Risk Areas to Reduce Regulatory Scrutiny - On-Demand

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Available ON-DEMAND.

Presented on: 
Tuesday, July 12, 2016

Presented by: 
Jennifer Kennedy, MA, BSN, RN, CHC

Level of program: 

Hospices are under scrutiny from government, regulatory agencies, and payers, so it’s crucial for your organization to be documenting proactively. Documentation of terminal illness at admission and during the hospice service period must be detailed and valid. Whether the documentation is electronic or paper, it must consistently show why a patient is hospice eligible.

During this 90-minute program, expert speaker Jennifer Kennedy, MA, BSN, RN, CHC, will help you identify documentation risk areas by reviewing Medicare’s documentation requirements, discussing how interdisciplinary teams (IDT) can work together to form defensible hospice documentation, and presenting strategies on documentation creation.

At the conclusion of this on-demand program, participants will be able to: 

  • Discuss documentation requirements related to Medicare hospice regulations 
  • Describe the IDT’s role in comprehensive, defensible documentation 
  • Discuss the IDT’s documentation strategies to avoid payment denials 

Who should listen?

Hospice professionals, including the following: 

  • Managers and directors 
  • VPs of operations 
  • Compliance and quality professionals 
  • Nurses 
  • Case managers 
  • Physicians 
  • Medical directors 
  • Staff educators 
  • Clinical supervisors 
  • Social workers 
  • Spiritual care counselors 


  • Hospice documentation requirements 
    • What is required and why 
    • Who documents—plans of care, face-to-face encounters, advance care directives 
  • The IDT’s role in documentation 
    • Not just a one-person job—the crucial role of: 
      • Nurses 
      • Aides 
      • Physicians 
      • Other team members 
  • Documentation strategies for defensible clinical records 
    • Staff education 
    • Avoiding audits and responding to denials 
  • Review of hospice documentation resources 
  • Q&A (not live) 

Meet the Speaker

Jennifer Kennedy, MA, BSN, RN, CHC, is director of regulatory and compliance for the National Hospice & Palliative Care Organization (NHPCO). She has 30 years of experience as a leader and nurse in diverse healthcare settings. Kennedy has worked in hospice care for the last 16+ years, and at NHPCO for eight years. She has a bachelor’s degree in nursing and a dual master’s degree in health education and case management, and is currently working on a doctoral degree in healthcare education. Kennedy speaks at national and state conferences, writes articles for trade journals, and develops education and resources for hospice and palliative care providers.

Webinar system requirements and program materials:
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, or Safari, with JavaScript enabled
Internet: 56K or faster Internet connection (high-speed connection recommended) 
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location.

No problem. The On-Demand version is also available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $199 value! 

Please note 
Participation in this webinar is just $199 per site. All materials must be retrieved from the Internet. 

Call your customer service representative toll-free 800-650-6787 or email customerservice@hcpro.com if you have questions.