Five-Star Surveys in Home Health: Practical Tools for Top Ratings - On-Demand

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Five-Star Surveys in Home Health: Practical Tools for Top Ratings - On-Demand

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Five-Star Surveys in Home Health: Practical Tools for Top Ratings - On-Demand

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Available ON-DEMAND

Presented on:
Tuesday, November 08, 2016

Presented by:
Kelea Nardini, RN, MSN

Sponsored by:
The Beacon Institute Platinum Level

Level of Program:

How your patient perceives your home health agency’s care matters greatly to your scores. Home health CAHPS scores, processes, and outcome measures are publicly reported. Those making referrals and looking to create Accountable Care Organizations (ACOs) are noticing. What better way to learn how to improve your scores than by an agency that has already done it!

Join expert speaker Kelea Nardini, RN, MSN, for this 90-minute program as she examines ways to improve home health quality through the use of tools and auditing practices. You’ll also learn to identify trends when reviewing your data, improve clinical results, and incorporate patient goals into the active care plan.

At the conclusion of this program, participants will be able to:

  • Identify and implement tools in the homecare setting to improve quality, safety, and patient satisfaction
  • Incorporate auditing practices to improve quality outcomes
  • Identify trends from audit data to provide focused staff education
  • Engage staff in improving clinical results
  • Incorporate patient goals into the active care plan during case conferences

Who Should Listen?

  • Home health clinicians
  • Home health nurses
  • Home health agency directors
  • Home health case managers
  • Home health quality improvement staff
  • Home health compliance officers
  • Home health nurse educators/managers


  • Background
    • Parkview Home Health: Who we are
    • It all started when … 
  • Quality of patient care 
    • How we got there 
      • OASIS assessments and Medicare claims data
      • Process measures
      • Outcome measures 
    • Purposeful rounding in home health
  • Five patient survey stars
    • Circle of safety
    • Quality and patient satisfaction 
  • Lessons learned
    • Building a five-star team
    • Education
    • Engagement (physicians, nurses, aides) 
  • Q&A


  • Audit tool
  • Circle safety
  • Communication board
  • Purposeful rounding/rounding protocols

Continuing Education

(Live + On Demand) - Attendance for the entire webinar, sponsored by HCPro, is required to earn the continuing education unit. Upon the completion of the webinar, attendees will receive 1 HCS-D CEU from the Board of Medical Specialty Coding and Compliance. (Ability to claim CEU for this webcast expire on: 11/7/2017)

Meet the Speaker

Kelea Nardini, RN, MSN, has been a nurse since 1994, graduating from Seattle Pacific University with her BSN and receiving her MSN from the University of Phoenix in 2000. She has experience in many areas of nursing, including L&D, OR, and med/surg. Nardini was also a college instructor in the nursing department, and has more than 15 years of homecare experience in various positions, such as infusion, QA, and nurse management. She has been the director of Parkview Homecare in Pueblo, Colorado, for the past eight years. Parkview has been recognized as one of the HomeCare Elite™, an annual compilation of the most successful homecare providers in the United States, since the recognition’s inception in 2006. Each year, Parkview has also been recognized as a Top 100 or Top 500 agency nationwide. Nardini has developed, implemented, and is currently the director of the hospital’s RN-staffed postacute call center, designed to reduce readmissions. She is also the co-chair of the Southeast Colorado Transition Consortium, which has the shared purpose of creating a community-based care transitions program for the region.

Webcast system requirements and program materials: 

To fully benefit from the webcast experience, please note you will need a computer equipped with the following: 

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, or Safari, with JavaScript enabled 
Internet: 56K or faster Internet connection (high-speed connection recommended) 
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices 

Prior to the webcast, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location. 

No problem. The On-Demand version is now available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $199 value! 

Participation in the webcast is just $199 per site. All materials must be retrieved from the Internet. 

Call your customer service representative toll-free 800-650-6787 or email if you have questions.