Effectively Managing Patient Education

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Effectively Managing Patient Education

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Effectively Managing Patient Education: Going Beyond Joint Commission Requirements

Susan Kanack, BSN, RN

An effective patient education program saves lives—and reimbursement

Insufficient patient education can lead to a host of problems for your facility including noncompliance, patient dissatisfaction, loss of reimbursement, and even the possibility of a wrong-site surgery. But despite the importance of a streamlined patient education program, it can be difficult to encourage staff members to take an active role in educating patients.

Engage everyone in your organization to provide excellent patient education

If you want to build an effective program, or improve your current program, the book and CD-ROM Effectively Managing Patient Education: Going Beyond Joint Commission Requirements is for you. This resource provides step-by-step guidance to educate patients on their plan of care, lower readmission rates, and increase patient satisfaction.

With this resource as your guide, you will learn how to:

  • Gain buy-in from top leadership and prime your organization for change
  • Assess a patient’s educational needs and abilities, and create a care plan
  • Train staff to communicate care plans to patients in a manner that they will understand  
  • Comply with The Joint Commission’s National Patient Safety Goals (NPSGs) on patient education standards
  • Ensure your facility receives accurate reimbursement

Effectively Managing Patient Education

  • An easy-to-implement patient education plan that you can modify to meet the specific needs of your facility
  • More than 20 customizable tools and forms on CD-ROM that will help you create a patient education program, convince hospital leaders of the program's importance, and illustrate program requirements to staff members
  • Team strategies and tips to help you put your plan into practice

Take a look at the table of contents

  • Chapter 1: The Journey Begins
    • Hospital Accreditation Standards and Recommended Practices
    • Assessing the environment
    • Navigating through the change process
  • Chapter 2: Chapter 2: Obtaining Organizational Support
    • The Importance of Organizational Support
    • Gaining Visibility
    • Connecting the Dots
  • Chapter 3: Chapter 3: Engaging and Educating the Staff
    • Tackling Staff Development
    • Creating a Staff Development Action Plan
    • Innovative Learning Approaches: Solutions That Work
    • Navigating though Negativity
    • Recognizing a Job Well Done
  • Chapter 4: The Pillars of Patient Education
    • The Pillars of Excellent Patient Education
    • Health Literacy
    • Patient- and Family-Centered Care
    • Language and Culture
  • Chapter 5: Planning for a Sustainable Future
    • How Patient Education Is Organized
    • Advocating for Resources
    • The Art of Persuasion
    • The Patient Education Manager’s Toolbox
    • Key Takeaways for the New Patient Education Manager

Meet the author

Susan Kanack, BSN, RN, is the system coordinator for patient education at ProHealth Care in Waukesha, WI where she manages patient education at a strategic and operational level. She has been an RN for more than 10 years and worked as a labor and delivery nurse in several urban hospitals. Kanack is a certified Change Agent and has been instrumental in spearheading culture change within her organization related to patient education practices. She has contributed to several articles and publications on patient education and has spoken at several conferences.

Published: January 2009