Charity Care and Financial Assistance

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Charity Care and Financial Assistance

Product Code: VCCFA

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Asking uninsured and underinsured patients to make financial arrangements to resolve their accounts can be difficult for your staff in the best of circumstances.

Here is a video training package that uses real-life scenarios to give patient access staff the training they need to handle this often-sensitive subject and obtain completed financial assistance applications. Your team will develop and hone important communication skills to conduct successful financial counseling interviews in a professional yet customer-friendly way to get the best results for all concerned.

They will be well prepared to guide these patients through your organization’s process so they not only receive appropriate care, but fulfill their financial obligations as well.

Staff will learn from communication techniques that demonstrate the wrong way—and right way to:

  • master the screening and application process
  • conduct a successful financial counseling interview
  • manage high-risk accounts

Your training video package also includes a CD-ROM with scripts and tools you can use to enhance your training program.