Breaking Through Credentialing Misconceptions: Old, New, and Updated Practices - On-Demand

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Breaking Through Credentialing Misconceptions: Old, New, and Updated Practices - On-Demand

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Breaking Through Credentialing Misconceptions: Old, New, and Updated Practices -

loyal listener library

Available ON-DEMAND

Presented on: Tuesday, September 15, 2015

Presented by:
Carol S. Cairns, CPMSM, CPCS
President, PRO-CON
Advisory Consultant, The Greeley Company, Inc.

Bring your entire team to this 90-minute on-demand program as expert speaker Carol S. Cairns CPMSM, CPCS clarifies acceptable sources for credentials verification, the differences between verifying competency and previous affiliations, and the challenges of verifying professional references. In addition to specific requirements, best practices in credentials verification will be highlighted.

At the conclusion of this program, participants will be able to:

  • Identify what is acceptable as a primary source verification
  • Streamline primary source verification processes
  • Describe the difference between verification of  previous  hospital affiliations and confirmation of practitioner competence
  • Know the rules for querying the NPDB
  • Use physician self-querying of the NPDB to protect the physician and the organization
  • Develop efficient processes for reappointment to replace outdated practices

Continuing Education

The live version of this program has been approved by the National Association of Medical Staff Services for 1.5 continuing education unit(s). Accreditation of this educational program in no way implies endorsement or sponsorship by NAMSS.

Who Should Listen

Medical staff professional, Medical staff coordinator, Medical staff services director, Medical staff services manager, Credentials coordinator, Credentials specialist, Quality director, Quality manager


1. Using credentials verification organizations (CVO) for primary source verification 

a. Understanding The Joint Commission’s 10 principles for CVOs
b. Why AMA Profile and AOA Profile are acceptable for primary source verification

2. Verification of competency vs. previous affiliations

a. Understanding the verification process
b. Going beyond peer references
c. What to do with telemedicine providers

3. Professional references

a. Debunking the “two references at reappointment” myth

4. National Provider Data Bank (NPDB) query do’s & don’ts

a. When must organizations query the NPDB?
b. When can an organization query the NPDB?
c. When can physician self-query be helpful? What is in it for the physician?

5. Q&A (not live)

Meet the Speaker

Carol S. Cairns, CPMSM, CPCS, has more than 40 years’ experience in the medical staff services profession. She is an advisory consultant and frequent presenter with The Greeley Company. A recognized expert in the field, Cairns has been a faculty member with the National Association Medical Staff Services since 1990. She presents frequently at state and national seminars on subjects such as basic and advanced credentialing and privileging, core privileging, AHP credentialing, CMS’ Conditions of Participation, and the standards of—and survey preparation for—The Joint Commission, NCQA, HFAP and DNV GL. She conceptualized and wrote the first Verify and Comply book in 1999 and recently completed the 6th edition.

Webinar system requirements and program materials:
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, or Safari, with JavaScript enabled
Internet: 56K or faster Internet connection (high-speed connection recommended) 
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location.

No problem. The On-Demand version is also available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $199 value! 

Participation in this webinar is just $199 per site. All materials must be retrieved from the Internet. 

Call your customer service representative toll-free 800-650-6787 or email if you have questions.