HCPro Boot Camp Instructor

Karen Zander, RN, MS, CMAC, FAAN

Karen Zander is President and CEO of The Center for Case Management. Her pioneering work with clinical case management and CareMap® systems, begun at New England Medical Center Hospitals in Boston almost 30 years ago, is internationally recognized. Hospitals and Health Networks named her a “Cutting Edge” leader. She is the author of many articles about case management. Zander has also written several case management texts: 1) Competency Evaluation Tools for Case Management Professionals, 2) Emergency Department Case Management: The Compendium of Best Practices 2nd edition with K.Walsh, and Hospital Case Management Models: Evidence Connecting the Bedside to the Boardroom. She holds a BSN from Illinois Wesleyan University, an MS in Psychiatric-Mental Health Nursing from Boston University, post-graduate credits from Massachusetts Institute of Technology, and a Doctorate in Humane Letters (DHL), honoris causa, from Ill. Wesleyan University. She has been on the Partners Care at Home Advisory Board, and has been a cellist in the New Philharmonia Orchestra for 20 years.


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