Welcome Aboard: Successfully Navigating Practitioner Orientation - On-Demand
Thursday, January 21, 2016
Rosemary Dragon, CPMSM, CPCS
When new practitioners arrive at a hospital on their first day, first impressions are crucial. They won’t stay long or refer many patients if their first impression of the hospital is a disorganized, time-consuming, repetitive orientation process—or no process at all. Likewise, if hospital staff are unprepared for a new physician, patient care delays and errors can result. First impressions matter.
In this 90-minute case study, Rosemary Dragon, CPMSM, CPCS, medical staff coordinator with OrthoColorado Hospital/St. Anthony Hospital in Lakewood, Colorado, outlines the steps her organization has taken to revamp its physician orientation into a hospitalwide process that boosts physician satisfaction, and gives new practitioners the resources they need to begin seeing patients as soon as possible.
At the end of the case study, you will be able to:
- Develop and customize a provider onboarding program for your organization
- Implement simple but powerful improvements to your current program
- Identify and enlist orientation team members
- Establish expectations for practitioners before they start regarding disruptive behavior, vendor agreements, protocol, policy, culture, and communication
- Organize meeting content and eliminate redundant orientation information
- Create effective follow-up steps to ensure physician satisfaction
1. "Who are you?": Why an onboarding process is vital
- Engaging and retaining physicians and allied health professionals
- Improving patient safety
- Improved readiness
2. Building the process
- Which departments should be involved
- Determining a structure that works for your facility
- Timing and time requirements
- Group orientations vs. one on one
- Where will orientation information live? How often will it change?
3. Orienting the orienters
- Establishing expectations before physicians start
- Disruptive behavior, following vendor agreements, protocol, policy, culture, communication
- Creating positive physician/nurse/clinician relationships from the beginning
4. Following up
- Physician check-ins and ongoing resources
- New physician surveys
- Departmental feedback, surveys
5. Results and lessons learned
6. Q&A (not live)
Who Should Listen?
- Medical staff services coordinators/managers/professionals/specialists
- Medical staff office coordinators/managers/professionals/specialists
- Physician services coordinators/managers/directors
- Directors, medical staff services
- Administrators/nurses/clinicians involved in facility orientation
- Orientation checklist
- Electronic physician satisfaction survey template
- New provider memo template
Meet the Speaker
Rosemary Dragon, CPMSM, CPCS, is medical staff coordinator with OrthoColorado Hospital/St. Anthony Hospital in Lakewood, Colorado, working primarily with the OrthoColorado Hospital medical staff. Dragon works closely with the medical staff leadership, hospital administration, and physician ownership in their combined effort to make OrthoColorado Hospital the premier choice for orthopedic surgery in the region. OrthoColorado Hospital has been recognized by CMS as the only five star–rated hospital in the Denver Metro area; it was awarded the 2015 Excellence Through Insight award from HealthStream for overall inpatient experience.
Prior to working with OrthoColorado Hospital, Dragon was the lead credentials coordinator for the HealthONE credentials processing center (CPC), a division of HCA. She was instrumental in assisting the HealthONE hospitals and surgery centers with the transition to an HCA CPC and with the development of the HealthONE credentials support center.
Dragon is a contributor to HCPro’s Credentialing Resource Center Journal and co-authored the book Resolve Practitioner Turf Conflicts: Medical Staff, AHP, and Off-Site Disputes. She is a member of the National Association Medical Staff Services and the Colorado Association of Medical Staff Services.
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