Welcome Aboard: Successfully Navigating Practitioner Orientation - On-Demand

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Welcome Aboard: Successfully Navigating Practitioner Orientation - On-Demand

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Welcome Aboard: Successfully Navigating Practitioner Orientation - On-Demand

Loyal Listener Library

Available ON-DEMAND

Presented on: 
Thursday, January 21, 2016 

Presented by: 
Rosemary Dragon, CPMSM, CPCS 

When new practitioners arrive at a hospital on their first day, first impressions are crucial. They won’t stay long or refer many patients if their first impression of the hospital is a disorganized, time-consuming, repetitive orientation process—or no process at all. Likewise, if hospital staff are unprepared for a new physician, patient care delays and errors can result. First impressions matter.

In this 90-minute case study, Rosemary Dragon, CPMSM, CPCS, medical staff coordinator with OrthoColorado Hospital/St. Anthony Hospital in Lakewood, Colorado, outlines the steps her organization has taken to revamp its physician orientation into a hospitalwide process that boosts physician satisfaction, and gives new practitioners the resources they need to begin seeing patients as soon as possible.

At the end of the case study, you will be able to: 

  • Develop and customize a provider onboarding program for your organization 
  • Implement simple but powerful improvements to your current program 
  • Identify and enlist orientation team members 
  • Establish expectations for practitioners before they start regarding disruptive behavior, vendor agreements, protocol, policy, culture, and communication 
  • Organize meeting content and eliminate redundant orientation information 
  • Create effective follow-up steps to ensure physician satisfaction 


1. "Who are you?": Why an onboarding process is vital 

  • Engaging and retaining physicians and allied health professionals 
  • Improving patient safety 
  • Improved readiness 

2. Building the process 

  • Which departments should be involved 
  • Determining a structure that works for your facility 
    • Location 
    • Timing and time requirements 
    • Group orientations vs. one on one 
  • Where will orientation information live? How often will it change? 

3. Orienting the orienters 

  • Establishing expectations before physicians start 
  • Disruptive behavior, following vendor agreements, protocol, policy, culture, communication 
  • Creating positive physician/nurse/clinician relationships from the beginning 

4. Following up 

  • Physician check-ins and ongoing resources 
  • New physician surveys 
  • Departmental feedback, surveys 

5. Results and lessons learned 

6. Q&A (not live) 

Who Should Listen?

  • Medical staff services coordinators/managers/professionals/specialists 
  • Medical staff office coordinators/managers/professionals/specialists 
  • Physician services coordinators/managers/directors 
  • Directors, medical staff services 
  • Administrators/nurses/clinicians involved in facility orientation 

Bonus Tools

  • Orientation checklist 
  • Electronic physician satisfaction survey template 
  • New provider memo template

Meet the Speaker

Rosemary DragonRosemary Dragon, CPMSM, CPCS, is medical staff coordinator with OrthoColorado Hospital/St. Anthony Hospital in Lakewood, Colorado, working primarily with the OrthoColorado Hospital medical staff. Dragon works closely with the medical staff leadership, hospital administration, and physician ownership in their combined effort to make OrthoColorado Hospital the premier choice for orthopedic surgery in the region. OrthoColorado Hospital has been recognized by CMS as the only five star–rated hospital in the Denver Metro area; it was awarded the 2015 Excellence Through Insight award from HealthStream for overall inpatient experience.

Prior to working with OrthoColorado Hospital, Dragon was the lead credentials coordinator for the HealthONE credentials processing center (CPC), a division of HCA. She was instrumental in assisting the HealthONE hospitals and surgery centers with the transition to an HCA CPC and with the development of the HealthONE credentials support center.

Dragon is a contributor to HCPro’s Credentialing Resource Center Journal and co-authored the book Resolve Practitioner Turf Conflicts: Medical Staff, AHP, and Off-Site Disputes. She is a member of the National Association Medical Staff Services and the Colorado Association of Medical Staff Services.

Webinar system requirements and program materials:
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, or Safari, with JavaScript enabled
Internet: 56K or faster Internet connection (high-speed connection recommended) 
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location.

No problem. The On-Demand version is also available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $199 value! 

Please note 
Participation in this webinar is just $199 per site. All materials must be retrieved from the Internet. 

Call your customer service representative toll-free 800-650-6787 or email customerservice@hcpro.com if you have questions.