The Hospice Guide to Quality Care and Reporting: Promoting Sustainability in an Evolving Regulatory Climate

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The Hospice Guide to Quality Care and Reporting: Promoting Sustainability in an Evolving Regulatory Climate

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The Hospice Guide to Quality Care and Reporting: Promoting Sustainability in an Evolving Regulatory Climate

Diane Link, RN, MHA 

As the hospice industry continues to grow and attract the attention of federal regulators, providers must learn to embody their long-standing commitment to delivering quality end-of-life care in defensive documentation, consistent reporting, and robust compliance programs. With expansive analysis on the industry’s most important Medicare quality regulation topics, The Hospice Guide to Quality Care and Reporting: Promoting Sustainability in an Evolving Regulatory Climate empowers providers to do just that.

Author Diane Link, RN, MHA, draws on her wealth of industry experience as a nurse and consultant to help hospices remain viable as CMS continues to refine its methods for measuring outcomes, collecting quality data, and tying these processes to provider reimbursement.

The Hospice Guide to Quality Care and Reporting arms providers with the depth of understanding and breadth of strategy they need to build organization wide systems for regulatory compliance, and to readily adapt to the changes still ahead.

This resource will help you to do the following: 

  • Understand how the intensifying movement toward federal scrutiny and quality measurement is playing out in the hospice sector 
  • Identify where new and evolving Medicare regulations fit in hospice’s greater quality landscape 
  • Build compliance systems and quality-focused best practices that are dynamic enough to accommodate both current and future regulatory requirements 


Table of Contents: 

  • From Concept to Today’s Culture of Reform: A Brief History of Hospice Care in America 
    • Goals and Approaches 
    • Origins and Formative Happenings 
    • The Modern Hospice Landscape 
    • Regulatory Scrutiny On the Rise 
    • The Future of Hospice 
  • Modern Quality Focuses 
    • QAPI 
    • HIS 
    • CAHPS Hospice Survey 
  • Today’s Methods for Measuring Quality 
    • Quality Reporting 
    • CMS and Accreditor Surveys 
  • Compliance Programs 
    • Benchmarking 
    • Internal and External Audits 
    • Handling ADRs 
    • Compliance Teams 
  • Emergency Preparedness and Business Continuity 
    • Definitions 
    • Samples 
  • Appendix: Tools and Forms for Providing Compliant, High-Quality Care 
    • Sample Outlines of Quality Improvement Action Plans 
    • Sample Compliance Reports 
    • Sample Chart Audits 
  • Sample Surveys (e.g., Visit, Infection Control) 


About the Author: 

Diane Link, RN, MHA, is a senior clinical consultant with BlackTree Healthcare Consulting whose career in home health and hospice began in the 1990s. Her roles have included field nurse, performance improvement nurse, clinical manager, and executive director. She has also served as a Community Health Accreditation Program surveyor in the home health, hospice, and private duty service sectors. A certified Lean Six Sigma green belt, Link routinely helps performance improvement project teams boost quality indicators in all aspects of hospice care and empowers organizations with proactive strategies for compliance that include ongoing staff education and comprehensive process review. Link is president of the board of directors for the Maryland-National Capital Homecare Association and is on the policy committee for the National Association for Home Care & Hospice’s Financial Managers Group. She has also served as a board member for the Hospice & Palliative Care Network of Maryland. 


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Published: April 2016

Dimensions: 8.5x11
ISBN: 978-1-55645-897-2