The Chapter Leader's Guide to Leadership

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Chapter Leader's Guide to Leadership

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Chapter Leader's Guide to Leadership
Practical Insight on Joint Commission Standards

Jodi L. Eisenberg, MHA, CPHQ, CPMSM, CSHA

Quick, concise standard explanations for LD chapter leaders

The Chapter Leader's Guide to Leadership breaks down the Joint Commission's leadership requirements into easy-to-understand solutions to meet the challenges of these complex standards. You get simplified explanations of the chapter's key components along with communication techniques to help foster a strong and successful partnership between survey coordinator and chapter leader.

Plus, to make staff training easy, this guide includes a downloadable PowerPoint® presentation highlighting key compliance takeaways. Also, receive bonus tools which include:

  • A document requirement checklist
  • Proactive risk assessment tool
  • Contract monitoring tool


Purchase all 12 titles in the Chapter Leader Series now and save!

Benefits of Chapter Leader's Guide to Leadership:

  • Empower your LD chapter leaders to successfully navigate the survey process
  • Communicate the impact the LD chapter has on the entire leadership team, management, and caregivers
  • Create a culture of accountability by delegating survey-related responsibilities to staff members
  • Go beyond standard numbers and understand the true meaning of The Joint Commission's LD requirements
  • Get everyone in your facility on board with compliance
  • Save time training LD chapter leaders with the customizable PowerPoint presentation


What’s inside:

  • Keys to building better accountability for leadership before, during, and after survey
  • Guidance for improving interaction between the C-suite, medical staff, administration, and staff
  • Tools for building collaboration, resolving conflict, and building a better internal culture
  • Tips and suggestions for improving policies and procedures, as well as optimizing resources and services
  • Tools for involving leadership in performance improvement initiatives


Table of Contents

Introduction: How This Handbook Can Help You
Part I: Organization & Accountabilities

  • Governance
  • CEO
  • Medical Staff
  • Management
  • Key Take-Away Points

Part II:  Communications & Culture

  • Foundation
  • Collaborative Management
  • Conflict Management
  • Beliefs, Attitudes, and Priorities
  • Key Take-Away Points

Part III:  Operations & Performance Improvement

  • Policies & Procedures
  • Resources & Services
  • Budget
  • Performance Improvement
  • Key Take-Away Points

Part IV: Effective PI Survey Preparation

  • Effective Leadership Survey Preparation
  • Critical Information at Your Fingertips
  • The Leadership Overview Presentation to Surveyors
  • The Leadership Interview
  • Key Take-Away Points


Who will benefit?

Accreditation coordinators, accreditation specialists, survey coordinators, Joint Commission survey coordinators, leadership chapter leaders


Earn Continuing Education Credits

National Association for Healthcare Quality (NAHQ)
This activity is pending approval by the National Association of Healthcare Quality for CE credits.


About the Author

Jodi L. Eisenberg, MHA, CPHQ, CPMSM, CSHA, is program manager of accreditation and clinical compliance at Northwestern Memorial Hospital in Chicago. She is responsible for leading the full range of Joint Commission and other accreditation and regulatory compliance activities.

Faculty Disclosure Statement: HCPro Inc. has confirmed that none of the faculty/presenters or contributors have any relevant financial relationships to disclose related to the content of this educational activity.


Published: February 2011