The Survey Coordinator's Handbook, 19th Edition

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The Survey Coordinator's Handbook, 19th Edition

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Available December 2017

The Survey Coordinator's Handbook, 19th Edition

Jodi Eisenberg, MHA, CPHQ, CPMSM

Available December 2017

The Survey Coordinator's Handbook, 19th Edition, is the ultimate resource in survey prep for all accreditation professionals no matter their experience level. This handbook walks through every step of preparation, explaining key problem areas and highlighting major areas of focus for surveyors.

The latest edition’s updates include the new 2012 Life Safety Code® guidance, new CMS requirements related to emergency management and Legionella risk assessment, and Sentinel Event Alerts related to handoff communication and the role of leadership in developing a safety culture.

Not only does this book provide insider information on how to prepare for, survive, and respond to a hospital survey, it also provides historical context on the accreditation process to help new and veteran survey coordinators understand the why as well as the how. In addition to survey preparation and survival, the book provides steps to take once the survey is completed.

This book provides:

  • The core information every new and experienced survey coordinator needs to get up to speed on accreditation survey preparation, including CMS and Joint Commission processes 
  • Chapter-by-chapter tips for survey readiness and compliance 
  • Advice from industry veterans on what to do before, during, and after your survey visit 
  • Overviews of problematic survey components 
  • Follow-up tips for post-survey actions 

The book is updated annually to reflect regulatory and standards changes and also to address the changing concerns in the field. This year, these changes include the adoption of the 2012 Life Safety Code®, new CMS requirements related to emergency management and Legionella risk assessment, and Sentinel Event Alerts related to handoff communication and the role of leadership in developing a safety culture.

About the Author

Jodi Eisenberg, MHA, CPHQ, CPMSM, is the senior director of accreditation education programs at Vizient™, an alliance of hospitals and healthcare organizations that includes academic medical centers, community hospitals, ambulatory care, and other healthcare providers. At Vizient, she leads efforts to evaluate, develop, and deliver education to member organizations with a focus on continuous patient readiness, approaches for improving compliance with foundational regulations and standards, and strategies to ensure an ongoing focus on quality and patient safety across the continuum. Previously, Eisenberg was the system lead manager of accreditation, clinical compliance, and policy management at Northwestern Medicine in Chicago.


Pages: 150
Dimensions: 8.5 x 11
ISBN: 978-1-68308-689-5

Table of Contents

Chapter 1: Accreditation at a Glance

Chapter 2: Standard and Elements of Performance Changes

Chapter 3: Problematic Standards to Meet

Chapter 4: Risk-Reduction Strategies to Demonstrate Compliance

Chapter 5: Life Safety Compliance for the Non-Engineer

Chapter 6: Preparation for Survey

Chapter 7: After Your On-Site Survey

Chapter 8: Ongoing Compliance Readiness

Chapter 9: The Clarification Process

Appendix: Tools, Policies, and More