QIS in Action: Establish A Culture of Continuous Readiness

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QIS in Action: Establish A Culture of Continuous Readiness

Product Code: VQISTDVD

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QIS in Action: Establish A Culture of Continuous Readiness


QIS prep made simple

Unannounced Quality Indicator Surveys (QIS) can surprise any nursing home staff and management, threatening even the most prepared facilities with Stage II investigations of their protocols. QIS in Action: Establish a Culture of Continuous Readiness is a 30-minute DVD that guides nursing home staff on what to expect during every step of a survey team’s visit to achieve ongoing readiness.

Realistic scenarios illustrate positive interaction with surveyors, examples of noncompliance that surveyors may pick up via direct and indirect observation, and the importance of making resident-centered care a priority. CNAs, RNs, and LPNs will learn how to prepare for their encounters with a surveyor, while the accompanying tools and resources will help staff educators and directors of nursing guide a mock survey.

This video will help you:

  • Reduce stress on staff with insight into a surveyor’s approach during the QIS
  • Minimize deficiency risk with authoritative analysis of each case scenario presented in the video
  • Get tips and hints from your peers who have experienced the QIS
  • Coordinate a mock survey using the tools provided to confidently reinforce ongoing readiness
  • Measure and document staff retention of concepts with a comprehension quiz
  • Save time and money by training all levels of nursing staff in an individual or group setting


Learning Objectives

  • Upon completion of this activity, participants should be able to:
    • Explain the rationale for developing the QIS
    • Discuss the goals of the QIS
    • Discuss how the QIS process works and what occurs during each stage
    • Identify the various mandatory and triggered facility tasks that take place during the QIS
    • List interview skills, tips, and techniques that will help with QIS preparation
    • Identify the factors surveyors will be looking for and monitoring during the QIS process


Table of Contents

  • What Staff Need to Know About the QIS
    • A step-by-step explanation of the process
    • Overview of the various samples
    • Stage I and Stage II tasks
  • Interacting With the Surveyor
    • Body language
    • Tone of voice
    • Etiquette
    • Interviewing skills
  • Indirect Observations
    • Following facility policies and procedures
    • Proper behavior when being observed
  • Direct Observations
    • Following the care plan
    • Staff-resident relationship
    • Culture change
  • Ongoing Readiness
    • Skills and steps to stay prepared


Continuing Education

Nursing Education (American Nurses Credentialing Center)
HCPro, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

This educational activity for 1 nursing contact hour is provided by HCPro, Inc.

Tools and Forms

The DVD also includes a set of valuable tools that you can download and distribute to your staff, including:

  • All the forms used by surveyors during the QIS process
  • A helpful resource outlining QIS basics
  • A guide to help you prepare your staff members to be interviewed by a surveyor
  • A comprehensive quiz to reinforce and test staff retention of the material presented in the video
  • An achievement certificate to document training


Presented by:

Diane Brown is a long-term care educator, consultant, editor, and author with more than 25 years of operational experience in healthcare. In her current role at HCPro, Inc., in Danvers, MA, she develops quality educational programs, serves as a consultant to facilities, and investigates new opportunities for business development. She is a regulatory specialist and lead instructor for HCPro’s Survey Prep Boot Camp–Long-Term Care Version, Medicare Boot Camp®–Long-Term Care Version, and MDS 3.0 Boot Camp: Beyond the Basics.

Reviewed by:

Maureen McCarthy, RN, BS, is the director of Medicare compliance and education for National Healthcare Associates and president of Celtic Consulting, LLC. She has been a registered nurse for 25 years, with experience as an MDS coordinator, director of nursing, rehab director, and Medicare specialist. She combines the clinical documentation with the financial reimbursement piece in order to provide guidance to her clients on how to document accurately and gain increased reimbursement as an end product.