Implement, Improve, and Utilize a Successful QAPI Approach for Long-Term Care - On-Demand

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Implement, Improve, and Utilize a Successful QAPI Approach for Long-Term Care - On-Demand

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Implement, Improve, and Utilize a Successful QAPI Approach
for Long-Term Care - On-Demand

loyal listener library

Available ON-DEMAND

Presented on:
Wednesday, September 9, 2015

Presented by:
Carol Marshall, MA

Sponsored by:
PPS Alert for Long-Term Care

Quality Assurance & Performance Improvement (QAPI) mandated programs are essential to improving the quality of life, quality of care, and services delivered in skilled nursing facilities (SNF)—but developing and implementing a successful and effective program can be challenging. This program outlines a method that turns theory into practical approaches, demonstrating how the committee can direct and monitor ongoing improvements.

During this 90-minute webcast, our expert speaker Carol Marshall, MA, CCC-SLP, will give a brief overview of QAPI and the Centers for Medicare & Medicaid Services’ (CMS) updates; help you identify problem areas that might exist at your facility; and explain how to keep your QAPI program active, productive, and compliant. She’ll also share a case study of how one facility's stagnant performance improvement program was changed by employing the strategies presented here.

At the conclusion of the program, participants will be able to:

  • Create and run an effective QAPI committee meeting
  • Identify provider issues related to QAPI
  • Resolve QAPI issues that are holding the provider back from being compliant
  • Understand how to use the QAPI program on a day-to-day basis
  • Understand how to link performance improvement to resident care, survey assessment, and corporate compliance

Who should listen?

  • Directors of nursing
  • Nurses
  • Nurse supervisors
  • MDS coordinators
  • Administrators
  • QAPI committee members
  • Compliance officers


  • QAPI background
    • Elements of QAPI
    • CMS updates
  • How to identify if you are performing optimally
    • What to do in the QAPI committee meeting and after the meeting ends
    • How to prove you’re not negligent
  • How SNFs can use the QAPI program on a day-to-day basis to improve quality
  • Use QAPI approaches to direct effective care plan implementation
    • How to identify new issues
    • How to fix issues
  • Case study
    • Success story
  • Q&A (not live)

Meet the Speaker

Carol Marshall, MA, CCC-SLP,has been an adjunct professor with HCPro for three years and provides ongoing consulting to postacute care settings across the country as a risk management and regulatory specialist based in Fort Worth, Texas. A skilled trainer, she has trained owners, administrators, managers, and staff members in long-term care facilities about the benefits of exceptional customer service, Medicare compliance, quality improvement, corporate compliance, workers’ compensation, and risk management. She has offered training programs at numerous state conferences, professional groups, and individual facilities. Marshall’s expertise includes regulatory compliance consulting, site audits and regulatory research for skilled units, rehabilitation units, and other postacute and long-term care settings. She has authored Satisfied Customers Seldom Sue and Reduce Lawsuit Risk: A QAPI Approach for Long-Term Care.

Webinar system requirements and program materials:
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, or Safari, with JavaScript enabled
Internet: 56K or faster Internet connection (high-speed connection recommended) 
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location.

No problem. The On-Demand version is also available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $199 value! 

Participation in this webinar is just $199 per site. All materials must be retrieved from the Internet. 

Call your customer service representative toll-free 800-650-6787 or email if you have questions.