AUDIO CONFERENCE ON CD OR AUDIO ON-DEMAND
Sponsored by Medicare Compliance for Patient Access Staff
presented on November 14, 2008
Being compliant will increase your collections
Pricing transparency is good for any business, and beginning March 1, 2009, it is a CMS mandate for patient access teams. The revised Advance Beneficiary Notice (ABN) requires a cost estimate, and noncompliance carries the risk of a denied claim.
Listen to the HCPro's 90-minute audio conference Transparent Pricing Strategies: Tips for ABNs and Cost Estimates. Healthcare financial expert Keith Siddel, MBA, PhD, (HRM) and revenue cycle expert Peggy Rowe (P. Rowe & Associates) discuss a start-to-finish approach for pricing transparency: before the patient comes to the facility; at the point prior to service (such as pre-registration); at point of service when the ABN has to be distributed; and after the patient has left. The speakers also share ideas involving software and patient education to ensure your facility complies with the new regulation and collects appropriate reimbursement.
AT THE END OF THIS AUDIO CONFERENCE YOU WILL BE ABLE TO:
- Implement the new Advance Beneficiary Notice (ABN) of Noncoverage (ABN-R-131).
- Understand when pricing transparency should be addressed
- Implement a transparency program for your facility
- Educate the patient on the essential costs for their stay
- Overcome obstacles with self-pay, uninsured, and managed care estimates
- Improve upfront collections
AGENDA
- Policy and method for operationalizing the new ABN
- Legal requirements
- How to implement the new ABN
- Who should get the new ABN?
- Where does it go after it is signed?
- Who's responsible for implementing it?
- Best practices for scripting
- Using software to estimate patients out-of-pocket responsibility
- Current trends
- New technology that may help your facility
- Paper method will still work
- How to disclose patient out of pocket without giving away competitive information
- Protocol for questions over phone
- Who's on the other line?
- Speaking about your facility's quality vs. the competitor with better prices
- How pricing initiatives can positively affect upfront collections
- Accuracy with cost estimates has direct effect on upfront collections
- Defining your upfront collection policy
- Consumer education: The key to transparency
- Explaining the ABN to patients
- Definition terms and key acronyms
- Question and answer session
BONUS MATERIALS
In addition to the expertise and advice presented during this audio conference, you'll also receive a slide presentation of the program materials and:
- Sample ABN policy
- Pricing and charging consumer education document
- Sample estimate tool to provide estimated pricing and costs to patients
These materials are provided with PDF links.
MEET THE SPEAKERS
Keith Siddel, MBA, PhD (c), president, CEO of HRM. Mr. Siddel possesses a unique combination of clinical, operational and financial expertise. His clients include some of the largest for-profit and not-for-profit healthcare providers as well as smaller stand alone hospitals and physician practices. He has authored publications and white papers on a myriad of topics including: Emergency Room Charging and Operations, Hospital Acquired Conditions & Present on Admission, Never Events, Healthcare Transparency, and RAC Response Models.
Peggy Rowe, revenue cycle consultant, P. Rowe & Associates. Ms. Rowe has more than 20 years of healthcare experience, in business office operations, patient access management, charge capture, and revenue cycle performance improvement. She was instrumental on several large successful revenue cycle projects which focused on implementing point of service collections, increasing cash and net revenue, cash acceleration, process improvement, staff efficiency and business office stabilization.
WHO SHOULD LISTEN?
Hospital professionals, managers and directors of:
- Patient financial services
- Revenue cycle
- Patient access
- Corporate compliance
PROGRAM MATERIALS:
Program materials are provided with PDF links.
AUDIO ON-DEMAND
In addition to the regular purchase options for HCPro audio conferences, we are pleased to offer another option, an audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player. Purchase a CD or audio on-demand of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.
Save money when you purchase multiple copies! Ask your customer service representative about money-saving
discounts and bulk orders. Call toll free 800-650-6787 or e-mail
customerservice@hcpro.com.
