Reporting Critical Test Results (Audio Conference)

Reporting Critical Test Results

Audio Conference on CD or Audio On-Demand

Sponsored by the Quality Improvement Report

presented on November 12, 2008

Confusion abounds on critical test result compliance.
Ever since The Joint Commission made Goal #2C a National Patient Safety Goal (NPSG), compliance has been in the basement—and it’s only gotten worse. Only 64% of hospitals complied with the requirements for critical test result reporting during the third quarter of 2007, the lowest compliance rate of all of NPSGs, according to data on The Joint Commission’s Web site.

Get the information you need to understand and comply with new Joint Commission requirements.
During this valuable 90 minute audio conference, our expert speaker offers a clear explanation of the distinction between a critical test and a critical result, as well as proven strategies and tools to improve patient safety and ensure your facility is meeting Joint Commission requirements.

Take a look at the agenda:

1. 2009 NPSG’s
   1.  Introduction and Potassium Incident – what went wrong
   2. Strategies for communicating criticals that can help improve compliance
      1. Why is it such a struggle
      2. Why has compliance dropped
      3. Do we understand what the requirements are asking for
      4. Have we assessed our current process for communication criticals
2.  Elements of Performance related to NPSG.02.01.01 and NPSG.02.03.01
   1.  How are they interpreted, implemented and measured
   2. Readback requirement- NPSG.02.01.01
   3. Timely reporting of criticals-NPSG.02.03.01
      1.  Defining critical tests and critical results – what is the difference-EP 1
         1.  Examples of critical test and critical result lists
         2. Who are you calling with the criticals on your lists-what does your chain of communication look like
      2. What are the reporting time frames for both critical tests and critical results- EP’s 2, 3, 4
      3. Data collection for both critical tests and critical results with examples of tools-EP 5
      4. Changes/improvements to make based on an assessment of collected data-EP’s 6, 7
      5. Lab Program related processes-EP 8, 9
   4.  Summary
3. Question and Answer Session

BONUS TOOLS INCLUDED IN YOUR MATERIAL PACKET!

In addition to the expertise and advice presented during this audio conference, you'll also receive these helpful “take-aways” provided within your materials packet:

1. Critical test and critical result data collection tools
2. Example of critical result lists [lab, cardiology, radiology] from Mount Auburn Hospital
3. Example critical test lists
4. Sample policy for critical results and critical tests

These materials are provided with PDF links.

LEARNING OBJECTIVES

At the conclusion of this audio conference, you will be able to:

• Understand the distinction between a critical test and a critical result and what each means
• Identify which tests should be included on your lists and which should be left out
• Recognize whether it is okay to report first time critical results only and not subsequent critical results on the same patient [same event]
• Establish a reasonable time frame for communicating a critical test and a critical result
• Understand whether the receipt of a critical test or critical result should be documented
• Establish appropriate time frames to measure for both critical tests and critical results
• Identify who should receive a critical result or the result of a critical test if the ordering physician is not available

MEET THE SPEAKER

Gayla J. Jackson, RN, BSN, , Mount Auburn Hospital in Cambridge Massachusetts. 
Gayla is a practicing Nurse Manager with 26 years of experience in acute care. She was one of the 17 member Advisory Committee participants chosen to work on a three year Federal grant from the Agency for Healthcare Research and Quality (AHRQ). The AHRQ provided funding to The Massachusetts Coalition for the Prevention of Medical Errors along with the Massachusetts Hospital Association for the purpose of identifying, choosing and implementing two patient safety initiatives, one of which was Communicating Critical Test Results.

She has served on her institution’s Critical Test Results Team and is a member of the hospital’s Medical Safety Steering Committee. Gayla is also the author of the book Critical Test Results Troubleshooter: Practical Strategies and Tools for JCAHO Compliance. 

WHO SHOULD LISTEN?

Quality Manager, Quality Director, Joint Commission coordinator, Patient Safety Officer, Nursing Manager, Laboratory Directors, Radiology and Cardiology Staff, Registered Nurses, Nursing Directors

AUDIO ON-DEMAND

In addition to the regular participation options for HCPro audio conferences—live, CD, or combination packages—we are pleased to offer another option, audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player.

Purchase a CD or audio on-demand of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

Publisher :  HCPro, Inc
 
Product Types :

• Audio Conferences

Departments :

• Other Quality/Patient Safety Products

ORDER CLASS: Q_11-12-2008
SOURCE CODE: EHCM