Building Competency in Case Management Professionals (Audio Conference)

Building Competency in Case Management Professionals

AUDIOCONFERENCE ON CD OR AUDIO ON-DEMAND

Sponsored by Competency Evaluation Tools for Case Management Professionals

presented on July 10, 2008

Create an effective program for managing staff competence.

In the unique and autonomous field of case management, it can be a challenge to evaluate the competencies of your staff. While most professionals in case management services yearn for proficiency at their work, issues such as accountability and unclear expectations can cause problems in your department.

Don’t miss your opportunity to get the guidance and tools you need to effectively evaluate your staff during this 90 minute audioconference! Industry experts Karen Zander, RN, MS, CMAC, FAAN, and Matt Boettcher, LCSW, will help you move beyond simple job descriptions and performance evaluations to get to the heart of case management practice during Building Competency in Case Management Professionals: Methods for Effective Evaluation.

This program provides you with proven competencies and teachs you to use them to:

• Construct a sequence of fair and motivating expectations to guide yourself and others from orientation through mastery
• Integrate competency assessment into performance appraisals
• Create an effective system of peer accountability between personnel
• Implement methods for professional growth without a big budget
• Hold staff members accountable for financial and quality targets

AGENDA

1. What is competency in case management?
   1. Not the same as a job description
   2. You know it when you see it: why?
   3. Case example
2. The unique environment of case management services and related challenges of building staff competency
   1. Autonomous practice
   2. Importance of setting consistent and fair expectations
   3. Collaboration vs. efficiency
   4. Dealing with limited budgets for training and conferences
   5. Task achievement vs. outcome accountability
3. Building competency from orientation through certification
   1. Hiring
   2. Orientation
   3. Being precepted
   4. Certification tests knowledge at a competence level
   5. Getting beyond competence
4. Evaluating competency of case management professionals
   1. Importance of knowledge, skills, and attitude
   2. Evaluations should prioritize and sequence skills, and change with time
   3. Moving from a job to a practice
   4. Case example using competency tool
5. Peer accountability in case management
   1. How do we hold our peers accountable?
   2. Case example of partnering
6. Methods for building competence and beyond
   1. Peer audit
   2. Peer consultation
   3. Narratives
7. Action items
   1. Develop metrics
   2. Team-building
   3. Retreat
8. Q & A

LEARNING OBJECTIVES

By the end of the program you’ll be able to:
1. Understand the challenges of building case management professional competency
2. Identify competencies that can be used to assess case management professionals
3. Explain ways to orient and develop new case management professionals
4. Discuss the benefits of peer accountability
5. Explain methods for building case management professional competency
6. List strategies for ongoing competency development

COMPETENCY TOOLS

In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials and the following tools:

• Clinical narrative tool
• How-to-present-for-consultations tool
• Competency tool guidelines
• Sample case manager competency tool
• Sample staff questionnaire
• Peer review documentation tool

These materials are provided with PDF links.

MEET THE SPEAKERS

Karen Zander, RN, MS, CMAC, FAAN, is Principal and Co-owner of The Center for Case Management, Inc. Her pioneering work with clinical case management and CareMap® systems, begun at New England Medical Center Hospitals in Boston, is internationally recognized. Hospitals and Health Networks has named her a "Cutting Edge" leader. She is the author of Hospital Case Management Models: Evidence Connecting the Boardroom to the Bedside, and editor for 20 years of the New Definitions newsletter.

Matt Boettcher, LCSW, is the Director of Case Management at St. Joseph's Hospital and Medical Center in Phoenix, the largest acute care hospital in Arizona and the flagship hospital for Catholic Healthcare West. Boettcher is also a Consulting Associate for The Center for Case Management located in South Natick, MA. He is a published author on family support in intensive care units, has served on the Field Advisory Board for the Arizona State University School of Social Work, along with serving as a Field Instructor, and is a frequent lecturer. Boettcher’s department received the “Outstanding Performer for Medicare LOS” four years in a row for Catholic Healthcare West.

WHO SHOULD LISTEN?

Directors of case management, case managers, hospital administrators, social workers, RNs, physician advisors, care coordinators, utilization reviewers, discharge planners, HR staff, service and academic case management educators, faculty liaisons for training social work interns

AUDIO ON-DEMAND

In addition to the regular purchase options for HCPro audioconferences, we are pleased to offer another option, an audio on-demand. Audio on-demand allows you to download the program and play it back at your convenience through your computer or MP3 player. Purchase a CD or audio on-demand of the program and listen when you can.

 

Publisher :  HCPro, Inc
 
Product Types :

• Audio Conferences
• Continuing Education

Departments :

• Other Case Management Products

ORDER CLASS: N_07-10-2008
SOURCE CODE: EHCM