Preventing Workplace Violence: Handbook for Healthcare Workers (10 Pack)

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Preventing Workplace Violence: Handbook for Healthcare Workers (10 Pack)

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Preventing Workplace Violence: Handbook for Healthcare Workers (10 Pack)

Train your staff with these concise handbooks featuring practical, real-world advice to help them deal with difficult patients, de-escalate angry patients and families, and stop violence before it happens. It also includes information on what staff should do if a violent event occurs, such as an active shooter incident.

Give this handbook to any staff members in any department who come into contact with patients and families. Staff can use it to learn how to prevent and respond to patient anger and violence or other violent episodes.

The handbook comes in packs of 10 and can be used as a training tool for new employees during orientation, used as reference material or take-home literature for violence prevention in-services, or given to staff for self-study.


  • Tips to train healthcare professionals to detect signs of anxious or potentially violent patients
  • Strategies for working as a team to assess threats in the facility, share information, and develop a plan to defuse violence
  • A quick and easy-to-understand way to train and prepare all facility staff
  • Quiz to test staff’s knowledge and document that training has occurred

Table of Contents:

  • Reasons patients get violent
  • Signs of impending patient violence
  • De-escalation tactics: Prevent violence before it starts
  • Security roles
  • Managing the environment
  • Active shooter strategies
  • Last resort tactics
  • Quiz

This handbook was reviewed by Tony York, CPP, CHPA. He is the chief operating officer and senior vice president of security for HSS, Denver, a specialized services outsourcing firm. He is responsible for directing the efforts of the HSS Healthcare Security division to develop programs that help hospitals and healthcare providers prevent and mitigate aggression and violence in their facilities and ensure the security and safety of their staff, patients, and visitors. He is board certified in security management and holds the Certified Protection Professional (CPP) designation and the Certified Healthcare Protection Administrator (CHPA) designation. York contributes regularly to the advancement of the healthcare security field. His articles and quotes have appeared in national publications and media outlets such as Joint Commission Resources, CNN, Modern Healthcare, The New York Times, and many professional trade publications. He frequently is quoted in national broadcast media on healthcare security-related topics. York also is a court recognized expert and a frequent lecturer on healthcare security and leadership.

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Published: March 2015

Page count: 42
Dimensions: 5.5x8.5
ISBN: 978-1-55645-492-9