Preventing Emergency Department Violence: Tips, Tools, and Advice to Keep Your Facility Safe
Lisa Pryse Terry, CHPA, CPP
Violence against healthcare providers and patients is a growing problem in hospitals and medical clinics.
This book provides healthcare personnel and security professionals with guidance for how to deal with violent patients and visitors, active shooters, uncooperative behavioral health patients, and disruptive prisoners. This expert guide will help healthcare professionals recognize signs of violence, take steps to defuse tension, and respond appropriately. Expert author Lisa Pryse Terry, CHPA, CPP, offers real-life examples and tools to create staff training, and provides sample response protocols and emergency department design ideas to help readers develop plans and make improvements in their own facilities.
This resource is packed with practical advice and includes downloadable tools:
- Real-life examples of incidents with violent patients from national experts
- Tips to train healthcare professionals to detect signs of anxious or potentially violent patients
- Strategies for working as a team to assess threats in the facility, share information, and develop a plan to defuse violence
- Customizable tools including training options, sample response protocols, and ED design ideas
Table of Contents:
I. The Big Picture of Violence in Healthcare
II. The Violent Individual
III. Violence Spectrum
IV. Benefits of Trained Individuals
V. Dangers of Untrained Individuals
VI. Management of Threats
VII. Healthcare Threat Assessments
VIII. Threat Assessment Teams
IX. What Role Should Security Play?
X. Active Shooter Prevention and Response
XI. Sample Violence Response and Prevention Plan
XII. The Emergency Department and the Forensic (Prisoner) Patients
XIII. The Emergency Department and the Behavioral Health Patient
XIV. Healthcare Security Environment Design Guidelines
XV. What Does the Future Hold?
About the Author:
Lisa Pryse Terry, CHPA, CPP, is director of Hospital Police and Transportation for the University of North Carolina Hospitals in Chapel Hill. She is a past president of the International Association of Healthcare Security and Safety (IAHSS).
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