Accountability isn’t just a punitive measure.
It can empower nurses to solve real-world problems.
Practicing Accountability in Nursing: A Video Guide to Making Personal and Professional Commitments is a resource that uses engaging case scenarios and tangible advice to empower nurses to take accountability for their practice. The video guides bedside caregivers through difficult situations and shows them how to hold their peers and all members of the interdisciplinary care team accountable.
Accountability is about making and keeping commitments and knowing that people will follow through on their commitments. This training video gives nursing staff the skills to make this happen, creating a more engaged and committed culture.
Staff educators and nurse managers can use this concise training program during new graduate orientation, or show it to nurses as part of ongoing training on communication. Using real-life scenarios , it clearly demonstrates communication tools and strategies, both for practicing personal accountability and for holding others accountable. Whether dealing with unprofessional peers or talking with physicians, this guide will help staff nurses overcome difficult situations and show them how to:
- Set expectations
- Recognize when people do not make a commitment
- Change non-commitments to commitments
- Use accountability language
- Use active listening and assertive speaking
- Overcome negativity by asking more effective questions
Using a simple, six-step process, this video helps nurse managers and educators solve the ongoing accountability problem among bedside caregivers by providing them with the tools to set expectations and then hold staff to those expectations. With these tools, your nursing staff will be empowered to look for solutions, rather than simply complain about problems. An accountable, empowered staff will:
- Increase quality of care
- Achieve better patient outcomes
- Improve patient satisfaction scores
- Enhance communications with peers and physicians
- Become more engaged in initiatives
- Take responsibility for their own environment
This video offers practical, easy to understand steps to solve real-world problems, and shows you how these techniques can be replicated in any context.
Practicing Accountability in Nursing also includes a companion CD with useful communication tools to distribute to staff to support their growth and development, as well as a CE instructional guide. The CD-ROM includes:
- Accountability language
- DNA communication tool
- Tips for being a clear speaker and an active listener
- Communication CPR
TAKE A LOOK AT ALL THE MENU OPTIONS:
Section 1: What is accountability?
Section 2: Accountability tools
Section 3: Applying the tools to any situation
Differentiate between responsibility and accountability
List the six steps in accountability
Explain the six step process for holding oneself and others accountable
Describe how to use accountability language and behavior
Discuss conversation techniques for holding peers accountable
This video was reviewed by Eileen Lavin Dohmann, MBA, RN, NEA-BC, vice president of nursing at Mary Washington Hospital in Fredericksburg, VA. She is responsible for nursing care and services as well as operational oversight for MW Home Health and Hospice and The Cancer Center of Virginia. Her passion at Mary Washington Hospital has been enhancing patient care and service through accountability, focused management, and leadership development of the nursing leaders.
Faculty Disclosure Statement: HCPro Inc. has confirmed that none of the faculty/presenters or contributors have any relevant financial relationships to disclose related to the content of this educational activity.
Don’t encourage your nurses to stick with the status quo. Give them the tools to create a culture of accountability and respect. Practicing Accountability in Nursing can show them how.