Patients With High-Risk Behaviors: Keeping Your Facility and Workers Safe - On-Demand

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Patients With High-Risk Behaviors: Keeping Your Facility and Workers Safe - On-Demand

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Patients With High-Risk Behaviors: Keeping Your Facility and Workers Safe - On-Demand

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Available ON-DEMAND

Presented on:
Wednesday, December 14, 2016

Originally Broadcast:
Wednesday, January 20, 2016

Presented by:
Tony W. York, MS, MBA, CHPA, CPP
Jeff Puttkammer, M.Ed

Patients with high-risk behaviors pose a danger to healthcare staff and other patients and are difficult for healthcare employees to manage. Join expert speakers Tony W. York, MS, MBA, CHPA, CPP, and Jeff Puttkammer, M.Ed., as they discuss the patient factors that often lead to violent events in the workplace, provide a clear understanding of environmental influences and triggers that contribute to violence, and supply tools and resources to help you reduce the risk of a violent event in your facility. Employees have the power to influence their own safety, but they often lack the proper training. Give your staff the knowledge they need to deal with high-risk patients and keep themselves and their facility safe!

At the conclusion of this program, participants will be able to:

  • Define high-risk patient behavior (more than just mental health patients)
  • Explain how a balanced approach to patient-focused care and personal safety impacts patient satisfaction and work-related injuries
  • Identify how workspace design and medical equipment placement can promote or reduce the safety of staff, patients, and visitors
  • Define policies, procedures, and practices aimed at reducing safety risks associated with at-risk patients
  • Understand the critical role staff education and training plays in helping provide the culture, tools, and competencies required to successfully reduce and manage patient-generated violence

Who Should Listen:

  • Safety Officers
  • Security Leaders and Officers
  • Emergency Nurses and Physicians
  • CNOs, COOs and other Hospital Administrators
  • Risk Managers
  • Clinical Educators


  • The problems posed to healthcare staff by patients with high-risk behaviors
  • What puts your staff and facility at risk?
  • Strategies for educating staff to help them “own” their work environment
  • Requirements of The Joint Commission, OSHA, CMS, and other regulatory agencies
  • Tips and techniques for dealing with high-risk patients
  • Questions and answers

Meet the Speakers:

Tony W. York, MS, MBA, CHPA, CPP, is the president and CEO for HSS in Denver. He has more than 20 years of healthcare security management experience and is co-author of the 5th and 6th editions of Hospital and Healthcare Security.

Jeff Puttkammer, M.Ed., is the director of learning and development for HSS. He has more than 20 years of security experience with more than 13 years in law enforcement and 20+ years as a military officer. He previously served as a security director for a large level one trauma center.

Webinar system requirements and program materials:
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, or Safari, with JavaScript enabled
Internet: 56K or faster Internet connection (high-speed connection recommended) 
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location.

No problem. The On-Demand version is also available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $199 value! 

Please note 
Participation in this webinar is just $199 per site. All materials must be retrieved from the Internet. 

Call your customer service representative toll-free 800-650-6787 or email if you have questions.