Patient Satisfaction Success

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Patient Satisfaction Success

Product Code: VPSSDVD

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Improve your HCAHPS scores

Teach front-line staff how to interact with patients in a way that will improve scores on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) with the valuable and easy-to-use resource.

This video gives specific examples of behaviors to avoid, and covers six key areas most closely linked by experts to overall performance. Patient Satisfaction Success: Six Essential Steps to Boost HCAHPS Performance will allow you to:

  • Train staff on how to treat patients with dignity
  • Increase performance on patient-centered care
  • Show staff how to effectively communicate with patients through white boards.
  • Train housekeeping to leave cards when the patient is not in the room, so the patient knows the room has been cleaned
  • Demonstrate additional benefits of hourly rounding and therapeutic time – reduction of pressure ulcers and patient falls; nurses also perceive a lighter workload


This video includes handy laminated cards featuring six steps for increasing patient satisfaction

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