Patient Engagement & Experience Exchange

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Patient Engagement & Experience Exchange

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September 10-12, 2018  
Omni Scottsdale Resort & Spa at Montelucia
Scottsdale, Arizona

HealthLeaders Media is hosting a peer-to-peer roundtable forum that enables leaders to discover best practices to apply to their healthcare organization.

Patient Engagement & Experience Exchange

September 10-12, 2018  |  Omni Scottsdale Resort & Spa at Montelucia, Scottsdale, Arizona

Join knowledgeable and high-performing leaders in a roundtable forum focused on advancing the patient experience. The HealthLeaders Media Experience Exchange brings executives together to acquire best practices that benefit their healthcare organization. Member-led, small-group sessions provide a forum for shared ideas and solutions to challenges with key concerns.

How to Qualify

The Experience Exchange is open to chief experience officers, and vice presidents and directors driving patient experience efforts at hospitals, health systems and medical group practices.

Vendors, consultants, outsourcing solutions and other suppliers are not eligible to participate. But we hope you will contact our director of sales for other opportunities in our programs.

If you have any questions about eligibility, please contact Julie Auton at

Please note: This is a limited-size event and participation is based on availability. Meeting any or all criteria is not a guarantee of acceptance. Participation decisions are at the discretion of the HealthLeaders Media program team.

Sponsors underwrite the Exchange program, so travel and accommodations are covered. Participants are also welcome to pay their own way, if preferred.


Monday, September 10

3:30 p.m. – 4:00 p.m. Registration with refreshments

6:00 p.m. – 8:00 p.m. Welcome Reception


Tuesday, September 11

7:00 a.m. – 7:30 a.m. Buffet Breakfast

7:30 a.m. – 7:45 a.m. Event Kickoff/General Session

8:00 a.m. – 9:30 a.m. Round A Sessions

9:45 a.m. – 11:15 a.m. Round B Sessions

11:45 a.m. – 5:00 p.m. Afternoon Activities

6:00 a.m. – 6:45 p.m. Cocktail Reception

6:45 p.m. – 8:30 p.m. Dinner


Wednesday, September 12

7:00 a.m. Buffet Breakfast

7:30 a.m. – 8:30 a.m. Ideas Presentations

8:45 a.m. – 10:15 a.m. Round C Sessions

10:30 a.m. – 11:30 a.m. WorkGroups: Hands-on workshop to tackle a specific objective

11:30 a.m. Adjourn


Among the topics the sessions will address:

  • Digitally engaging patients

  • Enhancing patient-clinician interactions

  • Furthering service excellence

  • Improving quality

  • Enriching communications


Activities & Resort

Nestled at the base of Camelback Mountain, Omni Scottsdale Resort & Spa at Montelucia is an intimate oasis inspired by the exotic locale of Spain’s Andalusia region. This Spanish retreat provides guests a unique destination that allows for relaxation, entertainment and comfort.

Participating Organizations

Vice President, Office of Patient Experience
Allegheny Health Network
Pittsburgh, PA

Director of Service Excellence
Anne Arundel Health System
Annapolis, MD

Lean Practitioner, Performance Excellence
Ascension Health
Kalamazoo, MI

Vice President, Patient Experience
Baltimore Washington Medical Center
Baltimore, MD

Chief Experience Officer
Grady Health System
Atlanta, GA

Chief Patient Safety and Experience Officer
Intermountain Healthcare
Salt Lake City, UT

Vice President, Patient Experience
Methodist Health System
Dallas, TX

Director of Nursing
Montefiore Medical Center
New York, NY

Vice President, Digital Patient Experience
Northwell Health
Great Neck, NY


Vice President & CNO
Novant Health
Charlotte, NC

Vice President, Business Development
Banner Health
Phoenix, AZ

Corporate Director of Patient and Family Engagement
University of Maryland Capital Region Health
Cheverly, MD


Sponsors use this opportunity to conduct focus groups to learn about issues leaders are facing in the healthcare arena. It also provides a way to connect with their audience. These sessions are not sales presentations. We ask that executives participate in a single sponsor focus group during the event. There are five members in each of these sessions.