Patient Experience Collection

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Patient Experience Collection

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Patient Experience Collection

Only $490 (a $1,485 value!)

Delivering exceptional patient experience is a business imperative. Tap into best practices and benchmarks from leading organizations across the country with the HealthLeaders Media Patient Experience Collection.

Titles in the collection include:


Patient Experience Beyond HCAHPS: Care Coordination and Cultural Transformation

Every healthcare provider puts a high priority on patient experience, but few know how best to define, manage, and measure it beyond HCAHPS scores. This report brings clarity and meaning to patient experience, exploring the best ways to make exemplary patient experience a powerful and lasting component of the organizational culture.

Get answers to key strategic questions:

  • How did Cleveland Clinic improve patient experience through peer-driven physician-patient communication skills training?
  • What compensation incentives drive patient experience improvements?
  • How did Wheeling Hospital’s ED achieve a dramatic turnaround in patient satisfaction scores through electronic patient tracking, alerts, post-ED outreach, and performance incentives?
  • Which technology investments promise the biggest gains in patient experience performance?
  • Case studies from Cleveland Clinic, Mission Health System, and Wheeling Hospital

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Boost Patient Satisfaction Scores Through an Accountability Model

Ardent Health Services, Monroe Clinic, and The Baird Group drill down on tools and strategies they’ve used to create a sustainable patient experience model based on accountability and service excellence. As the healthcare industry moves toward a payment model rewarding a positive patient experience, marketing initiatives are at the forefront of improving satisfaction scores through internal and external strategies. Learn what your team should be doing to accomplish these goals and help your organization boost its bottom line.


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HealthLeaders Media LIVE from Heartland Health: Performance Improvement

Heartland Health leaders reveal how to achieve significant, sustainable cost savings by identifying value in best practices and the patient experience. Learn how the team pinpointed areas of waste and cost savings that have consistently added millions of dollars annually to the bottom line


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The Complete Guide to Transforming the Patient Experience

The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by HCAHPS), reputation, employee satisfaction, physician referrals, and, ultimately, the bottom line. This definitive resource for healthcare organizations, authored by two award-winning experience thinkers, delivers the proven solutions you need to create an exceptional and successful patient experience.
Authors: Sonia Rhodes is the vice president of customer strategy at The Sharp Experience at Sharp HealthCare in San Diego. Gary Adamson is chief experience officer of Starizon, a consulting firm dedicated to helping healthcare organizations transform and strengthen their brand success.


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Four Strategies to Transform Patient Experience

Join us to learn proven strategies to transform patient experience from industry leaders. You'll leave this webcast knowing how to:

  • Identify ways to improve patient experience beyond the hospital's walls
  • Apply strategies for sustaining patient experience transformation
  • Implement employee engagement strategies to improve patient satisfaction
  • Customize patient experience approach to different departments


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Save money when you purchase multiple copies! Ask your customer service representative about money-saving discounts and bulk orders. Call toll free 800-650-6787 or e-mail
Publisher :  HealthLeadersMedia
Product Types :
  • Books
  • Intelligence Reports
  • Webcasts
Departments :
  • Other Executive Leadership Products