Monetizing Quality: A Model of Safer Care That Reduces Cost - On-Demand

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Monetizing Quality: A Model of Safer Care That Reduces Cost - On-Demand

Product Code: YA102714D

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Monetizing Quality: A Model of Safer Care That Reduces Cost


Available ON-DEMAND

Presented by:

Maleek Jamal, PhD
Allan Frankel, MD

Sponsored by:
Briefings on The Joint Commission

Quality improvement doesn’t only improve patient safety—it can also bring financial benefits.

Patient safety and quality improvement efforts often fail to demonstrate improved financial outcomes.  In this 90-minute webcast, Maleek Jamal, PhD, and Allan Frankel, MD, will describe how to build patient safety programs that measure and improve clinical and financial outcomes, justifying ongoing further investment by providers into the activities that promote safe and reliable care.

 loyal listener libraryThis 90-minute program will provide:

  • A concise explanation of the financial impact of patient safety and quality
  • A look at the components of effective learning systems and how they affect income and quality
  • Tips and advice on how to demonstrate the financial benefits of quality improvement efforts in your facility

At the conclusion of this program, participants will be able to:

  • Explain why the relationship between income and quality is at the forefront of healthcare
  • Develop an approach that links patient safety and quality initiatives to the hospital’s bottom line
  • Identify and assess current practices to improve the culture of safety and analyze the direct costs



1.  Cultural underpinnings of Patient Safety and Reliability

  • What are the components of culture?
  • How they relate to each other to achieve effective learning systems
  • How those learning systems predispose organizations to focus more effectively on combining quality, safety, and efficiency efforts together

2.  Financial issues

  • Impact on quality and safety of patients when reducing cost
  • What’s at risk financially
  • What can be achieved financially



Dr Maleek Jamal, PhD, is a Principal at Axia, a consultancy specializing in improving operating and financial outcomes in healthcare systems through the use of patient-first methodologies to fine tune organizational culture and evidence-based management.

From 2010 to 2014, Dr. Jamal forged multiple partnerships to develop and execute integrated safety and risk measurement programs between a federally-appointed Patient Safety Organization (PSO) and leading hospitals and health systems in the US. Working closely Drs. Allan Frankel and Mr. Jim Conway, he co-developed The Mayo Clinic’s approach to continuous unit-level performance measurement and improvement, as part of Mayo’s Commitment to Safety program. A partial list of Dr. Jamal’s clients include US healthcare exemplars, such as Kaiser Permanente, Partners Healthcare, Duke, Lifepoint, Adventist, Providence, LifePoint, Johns Hopkins and SSM Healthcare.  From 2006 to 2010, Dr. Jamal played a leading role in the Boston Consulting Group's (BCG) Global Healthcare Practice, advising large healthcare organizations on a myriad of strategic, M&A, regulatory and reimbursement issues. He was selected as Fellow at BCG’s Strategy Institute where he focused on the role of clinical informatics and decision support tools to enable real-time surveillance and population health management. Dr Jamal holds a PhD in Regenerative Medicine from McGill University, Montreal, and received executive training in management and entrepreneurship at Babson College, Wellesley, where he studied healthcare reform under Clay Christensen. Dr. Jamal is a frequently invited speaker, and has over 20 published peer-reviewed journal articles to his credit.

Allan Frankel, MD, is a member of Safe and Reliable Care Inc. For over 30 years, Dr. Frankel has used his clinical experience as an anesthesiologist and his knowledge of patient safety and reliability science to help health care organizations and clinicians improve the care they deliver to patients. To that end, Dr. Frankel has trained over 2,000 patient safety officers worldwide and provided patient safety and quality guidance from the bedside to the boardroom. Since 2007, Dr. Frankel has focused on improving the analysis and use of health care organizations’ cultural survey data and risk/quality data to support and hone improvement efforts. He and his clinical group have applied their insights and jointly developed with Mayo Clinic the Team-Based Engagement Method (TEM), an intervention to create learning environments in health care organizations. Since 1998, Dr. Frankel has co-chaired a host of collaboratives sponsored by The Institute for Healthcare Improvement (IHI). He co-created and teaches in the IHI patient safety executive development program, a seven-day intensive course for patient safety officers and hospital leaders. He invented, pioneered, and researched leadership walkrounds, now used by thousands of hospitals internationally. Dr. Frankel earned his MD from Boston University School of Medicine.

Who should participate

Quality directors, CEOs, COOs, risk managers, patient safety directors, quality professionals, accreditation professionals


Webcast system requirements and program materials:

To fully benefit from the webcast experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, or Safari, with JavaScript enabled
Internet: 56K or faster Internet connection (high-speed connection recommended)
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices

Prior to the webcast, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location.


No problem. The ON-DEMAND version is now available! Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $199 value!


  • Participation in the webcast is just $199 per site. All materials must be retrieved from the Internet.