Upfront collections are an immediate "fix" to strengthen your revenue cycle. Is your front-desk staff trained for their role in this important job?
Introducing Managing Patient Payments: Strategies to Improve Upfront Collections, the best way to teach your front-desk staff customer service and collection skills. Asking for money in advance of providing medical services can be difficult for your staff, particularly when they face patients who are caught off guard at the prosect of paying. Give your staff the thorough training they need—and deserve.
This training video:
- includes realistic case scenarios on how to talk to patients
- demonstrates the right way to ask for money, make referrals and follow practice policy without violating the law
- helps staff understand how to have conversations about payment
- gives staff strategies to manage a series of patients responses
Order your copy today and help your staff meet the practice's financial goals and maintain compliance while handling each case with care and dignity.