Loyal Listener Library

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Loyal Listener Library

Product Code: LLL

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For more information on our low group pricing call 800-650-6787 ext. 4111 or email information@hcpro.com.

Loyal Listener Library

Virtual learning has become a new staple – luckily HCPro has made it EVEN EASIER!

We have made big changes to our Unlimited Loyal Listener Library! Now, not only do you have unlimited access to ALL of our industry-leading webinars for the year of your subscription, you also will have access to ALL the on-demand webinars that happened within the prior 365 days of your subscription! That’s TWO YEARS of webinars, all accessible at any time, for incredibly low prices.

Our webinars cover a range of topics including Coding, CDI, Medicare, Health Information Management, and more. You will receive guidance from the most experienced speakers in the field to keep you and your organization ahead of the curve. You will stay up to date with essential information, including:

  • CPT/ICD-10-CM and PCS Coding Updates
  • Key E/M Changes
  • Denials and Audits Management
  • Risk Adjustment Strategies
  • Clinical Indicators and Query Opportunities
  • OPPS and IPPS Final Rules

And now, not only do you get two years of access, you have the option to buy unlimited access for just you, or YOUR WHOLE TEAM! Get access to training for your entire team, for them to use at times that work best for them, with our per-user pricing option!

Unlimited Loyal Listener Library provides you with:

  • Unbeatable savings for boundless webinar access
  • The latest updates on big healthcare changes
  • Direct content from leading speakers in the industry
  • Have your questions answered during live Q&As
  • One-click access to on-demand webinars after they air
  • An easy-to-navigate platform that features both upcoming and on-demand programs

Don’t miss out on the most convenient learning experience in this virtual world. Explore the full list of benefits of the Unlimited Loyal Listener Library and our affordable per user pricing model now! 

Plus, through the Loyal Listener Library convenient subscriber platform, you will get access to:

  • A user-friendly log-in interface that highlights all upcoming webinars available with your subscription
  • The ability to RSVP to programs at the click of a button and receive reminder alerts
  • The ability to filter our webinar portfolio by topic
  • One-click access to on-demand webinars after they air

Don’t need unlimited, but only a few – we have options for that too! Select from our 3-program or 6-program Loyal Listener options. Order now or call our Customer Service Department at 615-724-7200 for more information!

*Certain extended webinars may be excluded from the Loyal Listener Library subscription. 


How does my subscription work?

Once you purchase the package that’s right for you, you’ll receive an email every week with upcoming live webinars. Click through to log into your platform and RSVP for the events you want to attend. You will be sent reminders via email with access instructions. It's as simple as that. Check out the complete listing of upcoming webinars and on-demand webinars.

Signing up for live programs is quick and easy. Here is how it works:

  1. Receive weekly emails notifying you of all upcoming webinars
  2. Follow email links to log in to your platform and register for programs you would like to attend
  3. Check out reminder emails with access instructions on how to log in

How do I earn recertification credit for attending webinars within the Loyal Listener Library portal?

Upon attending a live webinar, you will be prompted to take an evaluation at the end. Once you’ve completed the evaluation form, you will receive your credit certificate or a general certificate of attendance. Users will still need to submit their credit information to the appropriate accrediting body in order to validate their recertification credits.

I didn’t receive an email alert with access instructions. What should I do?

If you did not receive an email with your access instructions, check your junk or spam folder. To ensure future delivery, whitelist registration@beaconlive.com.

If you are still experiencing issues, please contact Tech Support by phone at 844-687-0479 or email at techsupport@blr.com.

Also be sure to whitelist customerservice@hcpro.com in order to receive the Upcoming Webinars email, which highlights upcoming programs.

How do I receive on-demand access after a program has aired?

Simply log into the Loyal Listener Library Webinar portal, click on Search Webinars within the menu on the left-hand side of the page, enter a keyword that matches your desired webinar or search by date, click the webinar you are interested in watching, and click Watch.

Can I receive recertification credit for on-demand programs?

Please see information listed under the credits tab in the description section to confirm program eligibility. 

What do I do if I forgot my username and/or password to the Loyal Listener Library, or I need my password reset?

If you need to have any username or password related questions or issues, please contact us at 615-724-7200 or email pd-is@simplifycompliance.com.

If I have a team of users, what is the best way to provide them access?

If you need additional users added to the Loyal Listener Library, please contact Customer Service by phone at 615-724-7200 or email pd-is@simplifycompliance.com.

Where can I see the webinars I added to my Favorites?

Throughout the Loyal Listener Library, you will see a star next to each webinar. All webinars that you indicated as a favorite webinar, will have a solid gray or yellow star. To view all your favorite webinars, click Search Webinars on the left-hand menu, and select Favorites within the ‘Filter by Favorites’ drop down. 

I RSVP’d for a webinar and now I am unable to attend. What should I do?

If you are unable to attend a webinar, simply click the webinar title to enter the webinar details page and click the green RSVP’d button. After confirming that you are unable to attend the webinar, your RSVP will be reversed: the program will be removed from your “My Upcoming Webinars” list and reappear as a “Suggested Webinar” at the top of the page. (You may need to refresh the webpage to see this update.)

For more information contact us at 615-724-7200 or email pd-is@simplifycompliance.com.