Lean Healthcare in Action: A Practical Guide to Streamlining Processes

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Lean Healthcare in Action: A Practical Guide to Streamlining Processes

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Lean Healthcare in Action: A Practical Guide to Streamlining Processes


Streamline your processes with Lean

Implement Lean principles to create better, more streamlined processes, and save money and time at your facility. Two Lean healthcare experts share case studies of how these processes made an impact at their organization. Even the most financially strapped hospitals will discover effective strategies to improve project efficiency, enforce accountability, and maximize the potential of every individual in the organization.

This resource will help you:

  • Identify ways to make smaller projects more efficient, allowing more time to address larger issues
  • Streamline processes by training staff on the basic Lean concepts
  • Illustrate to management the usefulness of the Lean framework in a healthcare setting
  • Apply Lean principles to areas that require immediate attention in your facility, such as admissions


Take a look at the Table of Contents

  • Introduction: Why Lean Is Something That Any Healthcare Organization Can Utilize
  • Chapter 1: First Step: Building a Quality Foundation
    • Management's Role
    • Engaging Employees in Continuous Improvement
    • Attributes of "Lean" Leadership
    • Prioritization of Lean Projects
  • Chapter 2: Lean Basics
    • History
    • Key Principles
  • Chapter 3: Value Stream Mapping
    • What It Is
    • How to Do It
    • Role of Data Collection
  • Chapter 4: A3 Report
    • What It Is
    • How to Do It
    • A3 Sequence and Checklist
    • A3 Symbols
  • Chapter 5: 5S
    • 5S Defined
    • How to Propose a 5S Project
    • 5S Project Checklist
    • Sustainment: Auditing a 5S Project
  • Chapter 6: Training Within Industry
    • Job Instruction Training
    • Job Methods Training
    • Job Relations Training
  • Chapter 7: Six Sigma Basics
    • History
    • Key Principles
  • Chapter 8: Case Studies of Lean Healthcare in Action
    • Handoff Communication at Shift Change
    • Medication Overcharge
    • Data Center Overheated
    • Utilization Review Worksheet Completion
    • Laboratory Lean Project
    • Physician Clinic Return One Call Lean Project
    • Drug Screening for Employee Candidates
    • Facility On-Call Schedule
    • Lost Charges A3
  • Chapter 9: Next Step: Building a Safety Culture
    • Keys to Successfully Creating a Culture of Safety
    • Barriers to Doing So
    • Leadership Support


About the Authors:

Sarah Cottington, BS, RHIT , CPHQ, was the performance improvement/RAC coordinator at Pella Regional Health Center in Iowa. Cottington has been a Lean healthcare facilitator since 2006 and a healthcare professional since 1993. She began her career as a registered health information technician at Wood County Hospital in Bowling Green, OH, and in 2005 moved to healthcare quality, serving as a Certified Professional in Healthcare Quality.

Shawna Forst, BA is the safety and Lean Coordinator at Pella Regional Health Center. Forst has been a safety and Lean coordinator since January 2007 and has two years experience as a technician in a cardiac unit. She graduated from Simpson College in 2002.

Continuing Education:

If you would like to find out about the availability of nursing contact hours on this or any other HCPro nursing book, please visit our Continuing Education information page, here.

Published: July 2010