j-mail 2017 Edition: Tools for Ongoing Joint Commission Survey Prep

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j-mail 2017 Edition: Tools for Ongoing Joint Commission Survey Prep

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j-mail 2017 Edition: Tools for Ongoing Joint Commission Survey Prep

Jean S. Clark, RHIA, CSHA

j-mail, 2017 Edition: Tools for Ongoing Joint Commission Survey Prep is a complete ready-made tools library that allows you to download and customize survey prep training for your entire staff.

The newest edition of this trusted resource offers convenient training through ready-made emails and compliance quiz questions with varying levels of difficulty that can be emailed, posted on bulletin boards, or included in newsletters. Plus, each question includes the correct answer and explains why the answer is right. Also included are tracers, games, and a section with checklists and tools to distribute to hospital department managers.

This “no prep needed” electronic tool addresses all levels of training, makes your job easier, and is completely customizable! The 2017 edition is completely updated with current Joint Commission standards and uses the same tried-and-true Q&A format that has made j-mail a staple of survey prep training.

This electronic booklet will help you master Joint Commission standards by providing:

  • A user-friendly, customizable format
  • A variety of quiz questions on Joint Commission standards
  • Questions that are easy to email to staff, broken down by subject and featuring varying levels of difficulty
  • A comprehensive staff training tool on the latest Joint Commission standards


The downloadable tools include the following folders:

  • General CAMH Standards, including Top Joint Commission Compliance Issues
  • Tracers
  • Manager Training Tools


The General CAMH Standards folder focuses on general standards from The Joint Commission’s CAMH as well as the National Patient Safety Goals (NPSG). Within this folder is a subfolder titled “Top Joint Commission Compliance Issues” that includes questions, both beginner and advanced, on the top standards compliance issues from the past year as identified by The Joint Commission in various public sources.

The Tracers folder includes several mock patient tracers and possible questions that a surveyor might ask staff members.

The Manager Training Tools folder includes training tools and questions for managers at your facility.


About the Author:

Jean S. Clark, RHIA, CSHA, has been a leader in the field of accreditation and regulatory compliance and health information management for more than 30 years. She graduated with honors from the Medical University of South Carolina School of Health Related Sciences. She served as the president of the American Health Information Management Association (AHIMA), the International Health Information Management Association, and the Southeastern Medical Record Association, as well as serving two terms for the South Carolina Health Information Management Association (SCHIMA). She also received AHIMA’s Distinguished Member, Literary, and Volunteer awards, as well as the Southeastern Medical Record Association and SCHIMA Distinguished Member award. She is a well-known author and speaker on accreditation and regulatory compliance. Currently, she teaches HCPro’s Accreditation Specialist Boot Camp, writes a column for Medical Records Briefing, and authors books on accreditation and regulatory compliance. Clark lives in Charleston, South Carolina.


Published: April 2016

ISBN: 978-1-68308-094-7