Healthcare and Law Enforcement: Working Together Instead of Against Each Other - On-Demand

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Healthcare and Law Enforcement: Working Together Instead of Against Each Other - On-Demand

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Healthcare and Law Enforcement: Working Together Instead of Against Each Other -

Loyal Listener Library

Available ON-DEMAND

Presented on:
Tuesday, May 22, 2018

Presented by:
Lisa Terry, CHPA, CPP

Level of Program:

A working relationship with law enforcement is key to the safety, efficacy, and well-being of everyone in the hospital. That said, hospitals and law enforcement have different goals, and while the two usually work well together, they can find themselves at odds.

During this 90-minute webinar, industry expert Lisa Terry, CHPA, CPP, will review the hospital’s role in successfully partnering with law enforcement. She will discuss how to balance best practices for ensuring the safety of patients as well as the hospital staff. Participants will also learn how they should communicate with law enforcement, as well as how to plan and implement “crucial conversations” between hospitals and law enforcement.

At the conclusion of this program, participants will be able to:

  • Access and use the best resources on how hospitals who are treating patients “under arrest” should interact with the police
  • Plan and implement “crucial conversations” between the hospital/healthcare executive team and local law enforcement leadership
  • Use the tenets and teachings of “Verbal Judo” to benefit both clinicians and law enforcement first responders
  • Understand how hospitals can support and help facilitate law enforcement’s “guardians of the peace” mentality as they partner with hospitals
  • Apply enterprise security risk management (ESRM) to situations that may arise

Who Should Listen?

  • Hospital administrators
  • Legal staff
  • Clinicians
  • Security staff
  • Safety staff
  • Risk management staff


  • Common mistakes made during police/hospital interactions
  • How hospital staff should interact with police
  • Patient’s rights when “under arrest” vs. in police custody
  • Holding “crucial conversations” between hospital leadership and law enforcement leadership
  • Live Q&A


  • The ASIS International website for more information on ESRM
  • The book “Verbal Judo (The Art of Gentle Persuasion)”

Meet the Speaker

Lisa Terry

Lisa Terry, CHPA, CPP, possesses more than 20 years in police management and healthcare security leadership. She recently retired from her position as director of hospital police and transportation at UNC Hospitals and is currently the vice president of healthcare consulting for US Security Associates. She has served on the Raleigh, North Carolina police department, as the chief of campus police and public safety with WakeMed Health and Hospitals in Raleigh, and as chief of police and public safety with Eastern Virginia Medical School in Norfolk, Virginia. As former president of IAHSS and a member of the ASIS International Healthcare Council, Terry has been fortunate to collaborate with some of the country’s greatest minds in healthcare, security, and law enforcement. She shares her knowledge, strategies, and lessons learned for successfully preventing and mitigating violence in her books Preventing Violence in the Emergency Department and The Active Shooter Response Toolkit for Healthcare Workers.

Webinar system requirements and program materials: 
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, or Safari, with JavaScript enabled 
Internet: 56K or faster Internet connection (high-speed connection recommended) 
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices 

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location. 

No problem. The On-Demand version is also available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $199 value! 

Participation in the webinar is just $199 per site. All materials must be retrieved from the Internet. 

Call your customer service representative toll-free 800-650-6787 or email if you have questions.