HCAHPS Success: Ten Strategies to Improve Performance

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HCAHPS Success: Ten Strategies to Improve Performance

Product Code: HCAHPSS

Availability: In stock

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HCAHPS Success: Ten Strategies to Improve Performance


The spotlight has never shone brighter on how well you treat, or mistreat, your patients. The public, potential patients, and payers can now look online to see how well you fared on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Your reputation, as well as your bottom line, could be in jeopardy if your patients give you low ratings.

Give your staff the tools they need to create positive experiences for their patients with the handbook set HCAHPS Success: Ten Strategies to Improve Performance.

Sold in packages of 25 for just $99, this easy-to-use training tool and reference guide will teach caregivers on all levels how to:

  • Give patients clear expectations
  • Ask patients what is important to them
  • Spend adequate time with patients during shifts
  • Practice hourly nurse rounding
  • Empower staff to use service recovery
  • Ease the anxiety of family members


Take a look at the table of contents:

  1. Questions correlated with high scores
  2. Strategy 1: Give patients clear explanations
    Strategy 2: Ask patients for the things they want
    Strategy 3: Spend time with patients at start of every shift
    Strategy 4: Institute hourly nurse rounding
    Strategy 5: Have housekeeping leave a tent card
    Strategy 6: Instruct staff to ask patients questions
    Strategy 7: Use patient comments to educate staff
    Strategy 8: Ease the anxiety of family members
    Strategy 9: Empower staff to use service recovery
    Strategy 10: Make follow-up calls
  3. Sample Survey: HCAHPS® Hospital Survey


Ensure your staff interacts with patients in a way that will improve your HCAHPS scores—order HCAHPS Success: Ten Strategies to Improve Performance today!

Looking for even more HCAHPS help? Click here to learn about companion video Patient Satisfaction Success: Six Essential Steps to Boost HCAHPS Performance.