Emergency Department Case Management - On-Demand

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Emergency Department Case Management - On-Demand

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Emergency Department Case Management: Managing Challenging Patients and Special Populations - On-Demand

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Available ON-DEMAND

Click here to hear from speaker Karen Zander, RN, MS, CMAC, FAAN,  why this is an important webcast.

Presented on:
Wednesday, February 25, 2015

Presented by:
Karen Zander, RN, MS, CMAC, FAAN
Lisa Gawle, RN, BSN
Heidi Rohloff, RN, MSN, ACNP

Sponsored by:
Emergency Department Case Management: The Compendium of Best Practices, 2nd Edition
Case Management Monthly 

Case management professionals problem-solve every day to best meet their patients’ needs, from assessing status to expediting transitions and identifying resources. Emergency department (ED) case managers and social workers have the added pressure of evaluating scenarios in an exceedingly fast-paced environment, which can sometimes feel impossible to manage. This program will provide case scenarios, strategies, and best practices for dealing with the unique populations that seek care and require special handling through EDs. 

Bring your entire team to this 90-minute program as expert speakers Karen Zander, RN, MS, CMAC, FAAN, Lisa Gawle, RN, BSN, and Heidi Rohloff, RN, MSN, ACNP, discuss ways to best handle these distinct groups, from high utilizers and homeless patients to pediatrics and senior populations, so your hospital’s case managers can best assist those patients who need the most help with their transitions of care

At the conclusion of this program, participants will be able to:

  • Identify ways to structure ED case management departments to address challenging patients and special populations (e.g., comfort seekers, undocumented, “social admits,” homeless, etc.)
  • Describe the pros and cons of specialized EDs for distinct populations (e.g., pediatrics, observation patients, elderly, psych)
  • Describe the current and future role of ED case management in our society and healthcare systems


  • Roles of ED case management professionals
  • Exploring challenging patient/family situations: Case scenarios and solutions for:
    • High utilizers
    • Homeless
    • Uninsured
    • Alcoholics and comfort seekers
    • Social admits
    • Undocumented
    • Readmissions
    • Patients requiring a higher level of care
    • Physician politics
    • Observation patients
  • Specialized EDs
    • Pediatric patients
    • Psych patients
    • Senior patients

Who Should Listen

  • Case managers
  • Directors of case management
  • ED nurse managers and nursing staff
  • Social workers
  • ED directors and administrators
  • ED medical directors
  • Physical therapists

Meet the Speakers

Karen Zander, RN, MS, CMAC, FAAN, is president and owner of The Center for Case Management in Wellesley, Massachusetts. Her pioneering work with clinical case management and CareMap® systems, begun in 1983 at New England Medical Center Hospitals, Boston, is internationally recognized. Hospitals and Health Networks has named her a "Cutting Edge" leader.

Lisa Gawle, RN, BSN, has been an RN for 20 years and she is currently an ER RN case manager at a level 1 trauma center in Western Massachusetts. Gawle’s expertise managing patients from the ER (a critical access point of the healthcare system), has afforded her excellence in care coordination. Her knowledge of utilization review has helped decrease hospital readmissions across the continuum. Gawle recently joined The Center for Case Management as a Senior Consultant.

Heidi Rohloff, RN, MSN, ACNP, is a consultant for The Center for Case Management in Wellesley, Massachusetts. Her experience is expansive across the continuum. She currently practices clinically in emergency, observation medicine, and orthopedics.  Most recently she has led teams in measureable improvements in observation units, and readmission reduction task force.

Webinar system requirements and program materials:
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer 6 or later, Firefox, Chrome, or Safari, with JavaScript enabled
Internet: 56K or faster Internet connection (high-speed connection recommended) 
Streaming: for audio/video streaming, Adobe Flash plug-in or Safari browser on iOS devices

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location.

No problem. The On-Demand version is also available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $199 value! 

Participation in this webinar is just $199 per site. All materials must be retrieved from the Internet. 

Call your customer service representative toll-free 800-650-6787 or email customerservice@hcpro.com if you have questions.