Documentation Dos and Don’ts to Succeed in Your Next Audit - On-Demand

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Documentation Dos and Don’ts to Succeed in Your Next Audit - On-Demand

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Documentation Dos and Don’ts to Succeed in Your Next Audit - On-Demand

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Available ON-DEMAND

Presented on: Thursday, November 17, 2022 

Presented by: Robert W. Markette Jr., JD, CHC, HCS-C Attorney, Hall, Render, Killian, Heath & Lyman

Use lessons learned from the Review Choice Demonstration (RCD) to avoid additional documentation requests and streamline claim payments. During this webinar, agencies that have participated in the RCD will provide attendees with strategies on how to conduct self-assessments to spotlight coverage criteria and how to ensure claims have everything needed to stand up against government review. Attendees will learn the five most common reasons for non-affirmation of pre-claim reviews and examine what can be learned from these errors.

At the conclusion of this program, participants will be able to:

  • Identify gaps in documentation that are audit flags
  • Comply with face-to-face rules and requirements that auditors are currently focused on
  • Apply lessons learned from the RCD to avoid denials in all audits


  • Understand how lessons from RCD states can help all agencies avoid audit risks in the RCD and beyond
  • Learn the top reasons reviewers are denying claims
  • Learn strategies for addressing face-to-face compliance, which continues to be a significant problem in claim reviews
  • Learn how to address the top RCD denials, which are also common denial reasons in audits outside of RCD
  • Q&A

Who Should Listen?

  • Administrators
  • Coding staff
  • Quality managers
  • Performance improvement managers
  • Clinical supervisors
  • Nursing directors
  • Clinicians
  • Therapists
  • Nursing staff
  • Billing staff
  • Aides

Meet the Speakers

Robert W. Markette Jr

Robert W. Markette Jr., JD, CHC, HCS-C, is an attorney at Hall, Render, Killian, Heath & Lyman, PC in Indianapolis. Over the past 15 years, he has focused his practice on representing home health, hospice, private duty, and DME providers in all aspects of their operations. Markette works with his clients on issues related to Medicare/Medicaid compliance, including state and federal survey findings and appeals; payer issues and audit appeals; HIPAA compliance; and Medicare and Medicaid fraud and abuse, including developing and implementing compliance programs, performing internal investigations, and representing providers in external investigations and civil and criminal matters. He also assists clients with purchasing and selling agencies and addresses legal issues related to employment matters such as wage and hour compliance, investigations, and disputes. Markette serves on both the Board of Medical Specialty Coding and Compliance and the Board of the Association for Home Care Compliance.


Webinar system requirements and program materials: 
To fully benefit from the webinar experience, please note you will need a computer equipped with the following:

Browser: Microsoft Internet Explorer or Edge, Firefox, Chrome, or Safari, with JavaScript enabled 
Internet: Internet connection (high-speed connection recommended) 
Streaming: Access audio/video streaming from any browser on a computer, mobile, or tablet device

Prior to the webinar, you will receive an email with detailed system requirements, your login information, presentation slides, and other materials that you can print and distribute to all attendees at your location. 

No problem. The On-Demand version will be available. Use it as a training tool at your convenience—whenever your new or existing staff need a refresher or need to understand a new concept. Play it once or dozens of times. A $242 value! 

Participation in the webinar is just $242 per site. All materials must be retrieved from the Internet.

Call your customer service representative toll-free 800-650-6787 or email if you have questions.