Clinical Accountability in Homecare: Six Strategies to Build a Culture of Commitment
By Eileen L. Dohmann, RN, BSN, MBA, NEA-BC
You’re only six steps away from building a culture of accountability!
Learn six proven strategies to hold your nurses, aides, and therapists accountable while working in the field. Foster an environment of responsibility and commitment for the best level of patient care. Set expectations for staff.
Homecare staff often work in the field with little direct supervision. The level of autonomy can be challenging. In this first accountability book written for home health agencies, the author reveals her successful six-step plan that she uses with her own homecare staff with measurable results. This manual provides helpful tools to set expectations for behavior and standards of practice. It’s a key training resource for both new and experienced managers. Perfect for directors/administrators, clinical managers, clinical operations managers, and clinical educators.
Discover effective ways to:
- Promote accountability among staff and peers
- Set and hold staff accountable in a variety of situations
- Practice accountability—individually and within multidisciplinary work relationships
- Use active listening and assertive speaking
- Recognize and change non-commitments to commitments
- Differentiate between responsibility and accountability
- Assess the level of accountability of managers and supervisors
- Define and set expectations for behavior and standards of practice
- Hold your staff, your peers, your superiors—and even yourself—accountable for providing excellent patient care
Bonus tools are available online for download.
Product Number: CLAH
Reviewed for accuracy: 2010-03-29